Withdrawal request
AIA did not notify me of the available balance to withdraw and I had just happened upon it playing with the App. Nonetheless, the request was acknowledged quickly.
方便易用
好方便管理保单，医疗网络查询
Response from developer
你好，感謝你的意見，很高興你喜歡「AIA+」。再次多謝你選用友邦保險。
Simple and easy
Easy interface with easy to submit, view and follow progress.
Easy to follow
Overall experience keeps improving. It should allow edit the claim such as user can access the claim within 24 hrs in case wrong information is submitted.
FPS
Easy to manage
An improvement needs tweaking
Generally more time-consuming than the legacy app vatality but comes with more functions.
I suggest auto log in when open the app instantly. No point to press login every time.
Generally an improvement.
I suggest auto log in when open the app instantly. No point to press login every time.
Generally an improvement.
Great example of listening to feedback
This is much better experience than the last AIA Employee app. That was complete garbage with lots of glitches, which none of the can be found in this new app. Well done team.
All-in-One
I love the latest version!
The app makes it easy to access everything from Vitality Wellness & Rewards, Individual Protection, and My Pension MPF, to making payments, submitting claims, and finding a panel doctor. You can also stay updated with the latest communication and promotions. With just one click, you can manage it all effortlessly.
The app makes it easy to access everything from Vitality Wellness & Rewards, Individual Protection, and My Pension MPF, to making payments, submitting claims, and finding a panel doctor. You can also stay updated with the latest communication and promotions. With just one click, you can manage it all effortlessly.
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Suggestions for Improvement in Claims Notification System
Currently, the notification methods for claim status updates and requests for additional documentation through the AIA App are limited. If users do not actively check the app, they may miss important reminders — such as the need to submit additional documents — which can lead to delays in processing claims.
It is recommended that AIA diversify its notification channels. For example, after collecting relevant information via big data analysis, the system could automatically send notifications to the policyholder's email address or contact them via SMS or phone call. This would not only improve communication efficiency but also allow customers to experience a more caring and customer-centric service from AIA.
It is recommended that AIA diversify its notification channels. For example, after collecting relevant information via big data analysis, the system could automatically send notifications to the policyholder's email address or contact them via SMS or phone call. This would not only improve communication efficiency but also allow customers to experience a more caring and customer-centric service from AIA.
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Default card for future payments
Will be better for the app to retain card detail to make future payments easier
nice and clear to use the app
app is nice and clear to use. I can easily get all information i need.
Response from developer
Hi, thank you for your feedback. We're glad to hear that you enjoy using AIA+. Thank you again for choosing AIA.
iPhone 12-Face ID can’t login
5月初開始我的iPhone 12內的AIA+app 不能登入、等了多天仍然如此，唯有delete 再裝也不能，總是出現‘多次登入失敗，等候再試’
唯有每次用人手登入、希望你們能夠幫助修復缺失。
唯有每次用人手登入、希望你們能夠幫助修復缺失。
User friendly
User friendly with quick response
多左好多新功能👍🏻
多左投資資訊、預約醫生容易唔洗下下打電話。
如果指示、步驟可以簡單啲、清晰易明更好。
如果指示、步驟可以簡單啲、清晰易明更好。
Easy to use
Very easy to use. Fast and efficient . User friendly. Excellent service.
Nice Upgrade
Better UI and shorter loading time compared to the previous version
使用者介面清楚
使用者介面清楚。但我要找過去的付款紀錄，在這邊竟然看不到。
Horrible useless App
Horrible app, instead of providing easy access to mpf/insurance information, the app is cluttered with promotional ads. One of the worst insurance apps out there.
指示清晰度 可以加強嗎？
基金轉換的時候 指示不是很明顯
Fund price
The system is poor than bank and other investment platforms
