Terrible App
Just so many flaws with this whole system. Logging in is a nightmare and I’ve already spent ages waiting in online queue’s with no answers to why it’s not working!!
Shocking
Insane that a company like AIB have built an app that is central to access all banking facilities yet the application does not work. Entirely blocked out of my account for days.
App Failing After Update
Updated app and now authentication doesn’t work. AIB really need to improve their technology- way behind other banks.
Wow, you actually have made it worse.
Kind of incredible but after all this time and with just one update to 2.0 you managed to not only fix it but make it worse. That’s some feat. Why I’ve moved to Pleo and Revolut for day to day business banking. It doesn’t need to be this bad! It’s 2025!!
Doesn’t work
Can’t make purchases online .
Sort your app out!!!
Sort your app out!!!
Terrible app
Doesn’t work. Way too much security. In the process of moving to revolut business now as I can’t use the Authenticator app as it’s too complicated. I shouldn’t have to confirm every single business travsaction
Enough is enough
This app, just like much of AIB’s Business Banking online, is utterly amateurish and poorly implemented. I have changed to a new iPhone, and installed Authenticator, which needs registered to the new phone, but when I input the code sent by sms, it keeps coming up “Oops.. something went wrong”. No link or phone number for Support, and impossible to find by website. This after numerous issues setting it up on the previous phone, and the recurring annoyance of having to input your password for every single online card transaction. So enough is enough - our business will now be moving to another care provider.
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Terrible
Can’t add my card. Sort this out
Awful
Have to try and use this crap app as have an account with AIB
Allied Incompetent Banking App
Downloaded 6 times and still doesn’t recognise my email address or password.
Absolutely hopeless bank and call centre staff hung up on me 3 times!!
I wouldn’t even rate them one star let alone five!!
Absolutely hopeless bank and call centre staff hung up on me 3 times!!
I wouldn’t even rate them one star let alone five!!
Can’t add card, so useless!
Managed after ages to register, confirm all my phone numbers & email addresses, only for it no to progress when I type my card number in to register it. The whole function of the app is to link to a credit card to authenticate transactions!
Absolute Crap
Doesn’t work, tried calling AIB to set it up to use online and got no where after hours. Whoever hired these jokers to build this app including the tech team who build it should just give up on life. Joke of a country and joke of a bank.
Dreadful bank, dreadful app
Terrible user experience and when I bought a new phone took weeks to get transfer across when other banks were automatic.
Stay away!
Stay away!
App failure after your NEW PHONE
Solution : to unable to authenticate
If you have changed your phone you will need to delete the app
Then re install it from App Store
Then delete cards on app and re-install cards
Then it works fine
(It’s because the app is linked to your old phone ID and not just your phone number
Ie phone number has stayed the same when you changed phones but phone ID is now different so app crashes)
Hope this helps !!
If you have changed your phone you will need to delete the app
Then re install it from App Store
Then delete cards on app and re-install cards
Then it works fine
(It’s because the app is linked to your old phone ID and not just your phone number
Ie phone number has stayed the same when you changed phones but phone ID is now different so app crashes)
Hope this helps !!
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Utterly crap
Doesn’t work and clueless tech and customer support that takes literally 2 months to reach
Horrific
Horrifyingly bad. Please sort this out, it’s beyond a disgrace.
Mark
Wasted two long sessions over two days sorting this app.
Got a new phone and it no longer works, so now I’ve had to reset and wait 24 hours for it to update. Come on AIB your customers deserve better than this
Got a new phone and it no longer works, so now I’ve had to reset and wait 24 hours for it to update. Come on AIB your customers deserve better than this
Useless rubbish
Absolutely pathetic. Why release an app when it so clearly just doesn’t work? Each time I enter the 6 digit code to confirm my details it automatically refreshes and just sends me another 6 digit number. And the cycle repeats. Sort it out ffs, it’s a joke.
I’m now seriously considering changing banks
Dreadful app to set up, don’t know how this app is going to work if someone in office is to pay bills via card now. Currently looking into Santander.
Cannot even register
The accept button on registration is disabled… there is no check box to reflect that I have read the terms and agree to them. AIB really need to switch to OTP code via sms whilst they redevelop this application. Start afresh….
