Okay. Needs improvement
Took an adequate interface and completely messed it up with a huge 1/3rd screen stupid banner.
Logging in now has the largest buttons possible making it REALLY easy for someone to see your passcode from a distance. This is really dumb what they’ve done here! Security starts with preserving a passcode locally!
Also should be able to order one’s accounts in whatever order one desires in the view all accounts screen. This is SO simple to do, just enable ordering on the list view! I don’t want my Credit card account next to my current account. I want to order these in whatever makes the app work best for me!
I can see what they are trying to do but they are losing the reason for an app which is a simple and intuitive way to do what you want.
I can see this getting dramatically worse than it is now, before it gets better. This update has already made it so much worse of a user experience that the previous app version!!!
UI / UX need to kick the marketing team out of the room for the next design, and fewer people involved would probably help this moving forward. “A camel is a horse designed by a committee”
Give us a horse please.
Logging in now has the largest buttons possible making it REALLY easy for someone to see your passcode from a distance. This is really dumb what they’ve done here! Security starts with preserving a passcode locally!
Also should be able to order one’s accounts in whatever order one desires in the view all accounts screen. This is SO simple to do, just enable ordering on the list view! I don’t want my Credit card account next to my current account. I want to order these in whatever makes the app work best for me!
I can see what they are trying to do but they are losing the reason for an app which is a simple and intuitive way to do what you want.
I can see this getting dramatically worse than it is now, before it gets better. This update has already made it so much worse of a user experience that the previous app version!!!
UI / UX need to kick the marketing team out of the room for the next design, and fewer people involved would probably help this moving forward. “A camel is a horse designed by a committee”
Give us a horse please.
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Iiggie1
Slow and glitchy
I open find the app slow, glitchy and not accurate. Showing old figures after money had gone into the account, timeouts when trying to move money into my own different accounts. It’s not great!
SShan4hon
Why do I keep having to login!
It never stays logged in, I always need to scan my face and use my passkey
GGazza009
The old app was better
The 2026 update done to this app basically adds no new features but gives you the same experience in a more difficult layout. Businesses need to stop making apps more complex and ‘tech-y’. Every AIB user I know is not happy with this.
Uusernameanto
Response from developer
Hi, thanks for sharing this. We know change can be frustrating, and we’re sorry the experience isn’t what you expected. We’re reviewing customer feedback themes during rollout and using it to guide improvements, ^WH
Useless
The new AIB app is such a nightmare that I am considering changing bank. It’s glitchy, balances rarely show first time and bugs mean basic tasks like transferring between accounts are long ordeals, and sometimes completely impossible.
Because AIB have replaced some of their customer support staff with an AI chatbot, there is also nobody to talk to about these issues. This is what happens when a company doesn’t care about its customers or staff.
Because AIB have replaced some of their customer support staff with an AI chatbot, there is also nobody to talk to about these issues. This is what happens when a company doesn’t care about its customers or staff.
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AAdo_ah
