Done with this
Can’t move money to another bank account since update. Think it’s time to move banks.
Behind the times
First trust is so behind the times the app is very basic and can not add a new payee without card reader, it’s 2025!!
Absolute rubbisj
Ever since aib took control of First Trust Bank it has just got worse and worse. The app being a perfect example. It takes so long to open due to "extra security" and to acknowledge that i need to approve an online payment, that i've been timed out on my payment by the time the request appears on the aib app. Been intending to switch banks for ages but going to do it next week! Aib is rubbish!
Show more
Hate
Hate this app can’t do anything on it everything requires going into the bank or going onto the website. Cant do anything directly
Just too hard…
Been struggling with this app for years…now so bad I’m going to change banks. I recently changed my iPhone and the app asked me to use a card reader and insert my credit card…who still has a credit card reader?…fortunately I had, and was able to jump through the AIB hoops, but that wasn’t enough, they then wanted a security update before I could access my account. Ok I tried that, but then we just went round in circles with the app saying security update failed!!!
Goodbye AIB…
Goodbye AIB…
Show more
Update
Like others I cannot access my account. Try to update and keep getting technical issues message.
Terrible
Developers rolling out updates but not fixing the actual issues that everyone is having. Easily the worst online banking app I’ve ever seen, embarrassing.
Unusable since last update
My mobile app has been unusable since the last update 4 months ago. It constantly tries to update but says Authentication Failed then gives no option to work to fix this. I see someone posted a very complicated solution here which seemingly would work but I have neither the know-how nor the patience to work through this. Instead I will just let this account die and move my money to a different bank.
Show more
Terrible bank
The app itself is okay, usable and not overly hard to navigate. The problem is the bank itself. This is the slowest bank I have ever used, taking hours to do transfers compared to other banks’ instantaneous transfers. If you already have an account with AIB then you’ll need the app but otherwise avoid
Show more
Fail!
It states I can’t use the app until I update security, I tap “update”, it states the update failed due to technical issue. Get it sorted - this app is how I bank! If it won’t work, the solution is I will change to an account with another bank.
Stopped working
Tried to log on today and the app is asking me to update but when I try to update nothing loads up.
App doesn’t work at all
Logged back in for the first time in a long time, it’s asked me to complete a security update but every time I try to do it the update fails. Won’t let me use the app without updating.
Can’t use app
The app keeps asking me to download a security update then it gets stuck in a loop and the only option I have is to log out. I can’t make online payments until this issue is resolved.
I un-installed the app and downloaded it again. Same issue.
I un-installed the app and downloaded it again. Same issue.
Shambles
Typical north of Ireland.
Lightyears behind in everything 👎🏼
Lightyears behind in everything 👎🏼
Went from poor to unusable
This app is terrible. If there was a zero star button, I’d select it. Ever since 2-step authentication was introduced, it hasn’t worked. I was shut out three times in Brazil while codes were sent to my home address. The codes worked for five minutes each time then the dreaded ‘authentication failed’ message appeared. I was abroad so text messages wouldn’t work. When I got home I got in using codes sent by text. Again this got me in for about five minutes or until I tried to send money. The same message always appears. Tried this twenty times over weeks to no avail. Finally decided to switch banks and AIB halted the switch. Couldn’t even let me leave without a hassle! I’ve been banking with First Trust (AIB) for my whole adult life. Even before the app issue they would constantly block my cards. They don’t inform you on the app. (Like I said, the app was poor before and now unusable.) No emails either. Only phone calls. It’s like they’ve never heard of people travelling outside of the country before. So if you’re travelling and can’t be contacted by phone, they simply block your card on the slightest of provocations (half the time they can’t tell you why it was blocked). This means if you try to use it in ATM it gets eaten. This has happened to me at least 6 times, probably closer to 10 over the years and it’s not fun. AIB have closed my local branch too so there’s absolutely no advantage to banking with them now. Why bank with a bank that can’t get simple technology right? Teething problems, ok. But this problem hasn’t been resolved for what, a year? More? Ridiculous. Anyway, I’m done. Wrote this essay in the hopes it saves some poor soul! Stay away, especially if you travel.
Show more
Unable to use app
Can’t use this app anymore. Looking at the reviews, it’s obviously a problem they have had for some time. Seems they don’t want to fix it. As I’m unable to access my money easily I will have to move accounts.
TRANSFER GLITCH
For the last few weeks, each time I attempt to make a transfer to another UK personal account, the app freezes and closes as soon as I enter the last digit of the account number! Bit of a hassle having to log on to the PC every time I need to make a one-off small transfer
Update
Update doesn’t work so now I can’t use my App !
Not great app
I can’t use the app anymore to access my account to transfer money to another account I have to use online now
Security not working ios17
can’t even use the app anymore
