Air New Zealand OneSmart User Reviews

What users say

Top reviews

Review

Procedure at a bit clunky, but very helpful Help Desk operator.
BTW; “expiry date”, not “expiration date”.
(We use English English, not US English, in NZ)

Loading money

It’s easy to do for someone in their 8o’s.

Be Wise

The App does not send you a notification when a transaction happens on your account so you have to log in and try and find the transactions. Also the exchange rates are poor.

So easy

Comfort knowing how safe the app is transferring money. Easy to use

ONESMART

An excellent, easy to use app which gives instant access to foreign currency

Great card

Have been using for overseas travel. It’s easy to use and very handy to move currencies

Service

Excellent service. So easy to change money

One Smart

Best app ever!!! So easy , so convenient!!!

Technical difficulties

App and ability to load money onto the card constantly a problem. Works intermittently which has been really inconvenient. When working it is a great facility for me but it is unreliable and frustrating.

Onesmart

Love this card have used it all over the world.

This app is easier than I thought

This app is easier to use than I thought , and I would like to use it often.

Okay app

When it loads it does the job. The "when it loads" being the operative part of that statement. however it is an okay app. Not as well polished as most finance apps.

Easy to use

Easy to use and convenient, particularly when moving money between currencies as you travel

Watch out for loading over the limit of debit card

It is important you check on the final screen for confirming payment you have not gone over the maximum allowable transfer set by your bank. If the cost of the transfer exceeds this there is a 24 hr stand down before you can try again

Easy

Great app so easy to use and transfer money while travelling overseas

No stress

Easy to use. Transferring funds to buy the currency needed. When I have rarely needed to speak to someone they have always been helpful and provided solutions.

Poor service

I had the worst experience ever with this card . For years and years no problem . Then all of a sudden I couldn’t load my card. It took 7-8 months to fix . I had to deal with Filipino accents that had no idea what was going on and promising to fix “ it’ll be sorted by next week sir” seven or so months later got fixed because it was cutting me off at $60k instead of $100 k
I got $200 compensation but lost at least $40k spending in airpoints .
Meanwhile these corporations arar making massive profits and sticking it to the customers
🤬🤬🤬🤬
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POS- Not worth downloading!!

What a joke- waste of time
Added my details- wouldn’t accept
Writing overlaps the boxes
Sooo lame and amateur-

Convenient travel money

Handy access to funds abroad. Have used for a few years now.

Easy money overseas

Great to be able to move money quickly while overseas. Perhaps not the best rate of exchange but not too bad.