Problems
When I got this, I had no problem with it and I had this for years. I had no problems with it, no problems connecting it to my internet but now, I don’t get all of a sudden, when I login in, it tells my to check my internet connection. I don’t have problems with my internet because that is how I watch tv. What is going on with this? Something needs to be done because I would like to connect my thing to the app. I like that because it shows me how much of the oil is left and when I need to change the battery. Lucky it works, even if it isn’t connected to the app though. I even deleted the app and downloaded it back into my phone. So airwick, works, what is going on, you have good products but this is a little problem.
Show more
Horrible App!
I love the essential oil scents, but not enough to deal with this horrific app! Listen Air Wick I’m 48 years old and I know how long you guys have been been around… I also know when I am getting the run around which is what you guys are giving us customers who bought the Bluetooth device. I’m having the same issues that everyone else has complained about on this forum…. “ it worked so it didn’t….”, “app is a nightmare to try to change the schedule”, and so on and so forth. What finally tore it for me was when I bought a new refill a new batteries to put in the device in the app would not allow me to sign in. It kept giving me that “Timed out. Connection error. Please check Internet and try again” garbage when I’m sitting there with every streaming service and device that I have in my home connected to the internet 🛜 …. So that’s not the issue. Do better Air Wick… This is 2024 and I know a company that is worth as much as you can squeak out enough money to fix the bugs in this app!🤨
Show more
Worthless
First off I have 4 total diffusers, 3 of the standard ones and 1 of the Bluetooth version. The standard versions worked so well that when I saw the Bluetooth version, I got excited what a letdown. I was hoping to be able to have the diffuser run more often. I have no problem buying more oils if it makes everything smell better. The app never works, between connection times out not in range or just not working in general, the ability to get the diffuser to do what you want isn’t really there. Numerous times the app says I need to change the refill or batteries are low or various other things that aren’t accurate. Either way I will be tossing my Bluetooth one and just using the regular ones.
Show more
Worse app ever
I’ve had 2 mists for almost 2 years. In the begin I was able to get it setup and scheduled. Things were working great……until they don’t. They “tweek” the app and everything goes crazy. Sometimes you can’t sign in, sometimes can’t update the scent change. Try to change schedule becomes an act of Congress. And of course the best lately… they do something to the app..but don’t acknowledge it. I’ve been in contact with customer service because now I get an error saying the sign in time expired .. immediately after hitting login..(CS is a joke). First it’s reboot wifi and install and reinstall app. That did nothing.. now it’s when, where did I buy the misters..exactly what has that got to do with the app…these people will drag you in until you just throw the darn thing away and give up instead of fixing the app. Shame on airwick.. by now the app should be functioning pretty much flawlessly…
Show more
Junk
Bought mine in the beginning of spring and now it does not work. Always says connecting to WiFi and never does. Glad they stop selling them but, I am out $20 and had to buy the one that only works for 16 hours(cheap plastic made). I need something more Air Wick. Plus, your refills are outrageous priced. I remember when a 2 pack was $2.49 and then you Covid gouged us all and shrink-flation. And you all lie about it lasting 45 to 60 days. Someone need to take that to the government and a lawyer for false advertising. They last barely 28 days. And your new warmers with the button on them are a joke as well. Glad I dumped these and went to Glade and Febreeze.
Show more
Here we go again! Third time
Something’s going on when you select a new cent, select the percentage that is left in the bottle it says Internet timed out. Also, no notifications are working at the moment. Does not tell you if unit is out. It is stuck on the same level for the last month. Most likely a compatibility issue with iOS updates on iPhone. If you’re having the same thing, write a review so there is more negative reviews. The more negative reviews the faster they fix the problem. last time I contacted Air Wick directly they usually are observing reviews of the app for problems. Please Airwick developers fix this problem and monitor. To make sure it works. Before there is another compatibility issue. For iPhone updates. Thanks!
Show more
Response from developer
Hello Mt7000, you are right we do monitor the reviews to make sure you get the best experience from the app. Unfortunately some of our users were experiencing connection issues with their application. We have released a fix to the issue with 3.1.5, if you download the latest update this should resolve your issue. As always, please let us know if you have any further issues.
Great until it wasn’t
Worked great for about a month. Now keeps saying the internet timed out and to check connection. The connection is fine, I restarted everything, deleted and reinstalled but still not working. Seems a lot of people having this issue and there is no fix.
Fix it already!
Is it really that difficult to make this app working properly for at least a few days?! I can’t login using any of the options for days now. Facebook says “App not active: This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.”
When exactly is that going to happen?
Meanwhile, you’re still selling this thing that DOESN’T WORK! I’m going to start working on a petition to get as many people as possible to ask for refunds. This is totally disrespectful towards your customers, your product and your name! You should be ashamed of yourselves!
When exactly is that going to happen?
Meanwhile, you’re still selling this thing that DOESN’T WORK! I’m going to start working on a petition to get as many people as possible to ask for refunds. This is totally disrespectful towards your customers, your product and your name! You should be ashamed of yourselves!
Show more
Here we go again!
Something’s allowing the app to not connect to Internet\time out. Most likely a compatibility issue with iOS updates on iPhone. If you’re having the same thing, write a review so there is more negative reviews. The more negative reviews the faster they fix the problem. last time I contacted Air Wick directly they usually are observing reviews of the app for problems.
Show more
Problems getting app to work
Bought the Bluetooth one. Set one up and it worked. However, next day when other one came I tried to add it. App kept telling me it was timed out check internet connection. Checked it my internet works fine. Call air wick support. Basically told turn off phone, turn it back on and reinstall app. Even went to Att to reset iPhone. App still has message. Can someone tell me how to fix this problem, or do I have to take all this crap back. Is a good product but it is only a paperweight if your app don’t work. Please provide a solution to fix. Large majority have same issue and all u come up with is call support. Why don’t u include how to fix it. Getting in contact with ur team is a pain
Show more
Response from developer
Hello Curtm210, unfortunately some of our users were experiencing connection issues with their application. We have released a fix to the issue with 3.1.5, if you download the latest update this should resolve your issue. As always, please let us know if you have any further issues.
JUNK! Just JUNK!
I loved the concept of being able to hook up my phone to the diffuser and set a schedule. The store did not carry the Bluetooth diffuser, so I had to wait on a shipment. When it arrived, I downloaded the recommended app. The app will not open; it immediately crashes. The diffuser will not work unless it is connected to the app. In short, I now own a piece of junk that I have to ship back to return.
Show more
Too many technical issues
I wanted to love this because of the app and scheduling options, however, my app constantly logs me out and doesn’t connect to the diffuser/device. And when it is connected, it’s typically off on reading how much product is left in the diffuser as well as the battery life. The different scents smell amazing but until they fix the technical issues, it’s not worth buying more for the rest of my house.
Show more
Bad Choice
This might be a good thing except you have to use the app to use the fresheners. All you can do is turn it on and off, replace the bottle or batteries. Everything else has to go through the app. The App is a pain to use. First, it tells you incorrect password even though it is correct. After about 5 tries you finally get into the app. The App sends you a notice that you need to replace the fragrance because it’s empty. But when you check, the bottle is almost full. So you remove it and put it back in and try to reset the app. Good luck with that. You’re told you aren’t in range when you actually are. You turn it off, take the batteries out and then replace them and turn it back on and finally you think you are able to reset the settings. You start and then all of a sudden you get an error message saying you have to be within 30 feet to proceed. Can’t clear that message until you start all over again and then it happens again. I know I was wishing 30 feet. They were sitting right next to me because my arms don’t reach 30 feet. I tried 10 feet, same error, 20 feet same error. I guess I’ll throw these away, delete the App and go buy another brand. Don’t waste your money on these.
Show more
Hit or Miss
This app is great when it’s working. Bluetooth is hit or miss and while it will tell you halfway through you’re freshener that you need a refill (NO YOU DONT) it will not tell you when the cheap batteries included with the kit are dead after 2 weeks. So it really depends on what you desire out of your Airwick app.
Show more
The Design is beautiful, but the app…
I love the way this diffuser looks in my living room. I’ve figured out a way to make my diffuser run all day (morning 12am-11:59a, midday 12pm-4:59p, evening 5pm-11:59pm)…but why did you make that option so tedious to do?! The only issue that I’m having is that the app keeps alerting me that I need a refill but my bottle is full. I keep resetting it as though I’ve put a new refill in, but something isn’t communicating correctly
Show more
Hate the app
I’ve had this device for about 2 years now and when I got it at first it was very easy to use and was loving it but after a little while it kicked me out of my account and my diffuser stopped working I tried login in and resetting password so many times but it didn’t work… I kinda forgot about the whole situation and today I wanted to start using it again, well as soon as I downloaded the app and tried my first attempt to login it gave me a message that I already had 5 failed attempts to login and wait 5 minutes, I wated and when I went back in to try and reset the password it gave me the same message. Honestly I feel like i just wated my money since I’ve got quite a couple of refills I hadn’t used yet….
Show more
Great product
I have used different products such as sprays and oil diffusers. This is the best product I have used. I love the way you can track the level of the oil in the app. You can also change the intensity and program the time when it sprays. It will even assist you in ordering the oil when low. I'm not that high speed, especially when Walmart is almost within walking distance. But I highly recommend this product.
Show more
AirWick
At first when I downloaded the app it would not work for me and it wasn’t the app it was me I finally have it working and I’m loving it the scents are a little expensive but I make do.
Great Scent & Easy Set Up
I found the set up of the device to be fast and simple to do. I set the times I wanted the scent to be released and it was good to go. I had the “Happiness” scent and it was the best smelling air freshener I’ve ever tried. The mist is really light and calming to watch. Now that my scent is all used I am going to try to the other ones available.
Show more
Diffuser is good but App is complete junk!
The diffuser is nice looking and the oil aroma is nice smelling. The app on the other hand looks nice but is almost worthless and ruins the ability to enjoy the diffuser. It gives you tons of useless options like what mood your in, or where it is in the house, and etc.. which have no effect on how often or how long it diffuses. The only option is to set a timer frame for the diffuser to go off automatically which it barely does even on the high setting and there is no manual button for it to diffuse on demand unless you turn off a time schedule then turn it back on which if you do it too often, gives you a warning message and doesn’t allow you to do it anymore and refers you to some guides on how to properly use the time schedules. I also have to constantly open the app just to reconnect because it’s constantly having issues connecting automatically and I only realize it when I eventually notice that I haven’t seen it go off in a while.
Show more
