Terrible customer service
Setup was a nightmare and required me to weaken my network security to connect. After finally connecting I was unable to add a fragrance through the app. Customer service said to reinstall the app and ghosted me. Still not working. App is barely usable.
Logging in every time is miserable
Overall the app is fine. The UI is manageable if simple, but why does it log me out every time I close the app? And why does i have to agree to terms and conditions and deselect the marketing opt in every time I want to use my diffuser? This just makes using the app awful.
Ghost Aera
This app automatically starts my arrows without my permission and just drain my diffusers when I don’t need them or I’m not at home. This is a horrible app and it’s designed for era to sell diffusers so they just run all day long while I’m at work without me turning them on!
Quit making me sign in
The app works fine, except that it makes me sign in EVERY TIME I open the app. Please change this. It is infuriating enough that it makes me not want to use the product.
Terrible App & Customer Service
I have had four Aera devices for three years and Customer service has only gotten worse. Nobody answers, a bot responds to texts and when you try to reach someone it gives an outdated message of times they supposedly work but are closed nonetheless. I think they may be on the verge of closing their operations. As they don’t care to assist customers with already purchased devices.
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