So bad
Not sure if it’s the app nit the customer service is basically nonexistent. Maybe it’s the product. Ambience mini just stopped working after 3 months. Customer service insists I send video…hard to do by yourself. Waited to hear something from them and was ignored I definitely won’t give up but this is beyond frustrating…and these diffusers ( this was my 3rd) are NOT cheap!!!
Show more
Rarely works well
Should be simple but it disconnects often. The provided user guide has screen shots and features of the app that don’t exist. For this expensive of a diffuser, this app should be much better and more reliable.
Response from developer
Thank you for your feedback. We released an update today (v2.2.4) addressing connectivity and several app improvements — please ensure you're on the latest version. Should you need any assistance, our team is available weekdays 9am–5pm PST via live chat or phone at +1.877.347.5239.
Malfunctioning log in
Unnecessary log in with a email that frencuently is not remembered by the app. Is so annoying to have to log in everytime you would like to use it.
App works great!
Sorry to see so many having trouble with the app. It works great for me! I wish I could have more than 5 schedules but it’s a small thing. Be sure to update to the latest version if you’re having any trouble as it works great for me.
Response from developer
Thank you so much for the kind words, Travis, and for sharing your experience! We're thrilled to hear the app is working great for you. We appreciate the feedback on schedules — we'll be sure to pass that along to our team.
The app doesn't work
Maybe create an app that works. Tried so many times to adjust the scent from
My phone and nothing works.
My phone and nothing works.
