application
Pas assez complète
Thousand dollar product, 5 dollar app
Why is this app useless? I just spent $1,300 on the pro unit and the scent…and the app barely connects to the unit and lets me switch intensity etc. Why? How?
New app update
I like the new interface for the app however! I can’t even use my diffuser because I can’t manually turn it on anymore and it won’t automatically turn on according to my schedule. I changed the schedule on my diffuser for the first time on this new update and even when I turn it on through the app it doesn’t work accordingly. Please fix this
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I solved the problem, others were having.
At first I thought my app wasn’t working because it would load my diffuser (ambience) but not connect or be able to adjust the settings. However the solution is to use the official type C cord and box that comes with the diffuser. When I switched to a different cord the hardware worked but not the software. I don’t think this is a tech issue. The official type C & block must put out a certain electrical output to the machine to be able to talk to our phone correctly.
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Awful
Since the change to the app, it essentially doesn’t work for me. I’ve tried everything, and it can only work for an hour or so if it’s on the default schedule. After that, the app switches the diffuser to “standby” and I can’t turn it back on, so I need to uninstall and reinstall the app, and unplug and reset the diffuser in order for the app to work again. It’s infuriating, especially given that the diffuser cost around $300 and I’ve spent hundreds of dollars on the oils.
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Horrible update
With the update not only did my Ambience drop off now I can’t add it back!!!
New Design
Love the new look. It used to take me a minute to figure out how to change schedules, but the update makes it dead simple and clean!
So bad
Not sure if it’s the app nit the customer service is basically nonexistent. Maybe it’s the product. Ambience mini just stopped working after 3 months. Customer service insists I send video…hard to do by yourself. Waited to hear something from them and was ignored I definitely won’t give up but this is beyond frustrating…and these diffusers ( this was my 3rd) are NOT cheap!!!
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App can’t connect
I got this diffuser, I love the design, I love the hotel scent I picked but I can’t connect to it on the app or set a schedule for it. Also everytime I try to connect it sprays and wastes my essential oil trying to find connection. Please fix the app
Rarely works well
Should be simple but it disconnects often. The provided user guide has screen shots and features of the app that don’t exist. For this expensive of a diffuser, this app should be much better and more reliable.
Malfunctioning log in
Unnecessary log in with a email that frencuently is not remembered by the app. Is so annoying to have to log in everytime you would like to use it.
App works great!
Sorry to see so many having trouble with the app. It works great for me! I wish I could have more than 5 schedules but it’s a small thing. Be sure to update to the latest version if you’re having any trouble as it works great for me.
The app doesn't work
Maybe create an app that works. Tried so many times to adjust the scent from
My phone and nothing works.
My phone and nothing works.
Cannot control outside my house
It’s only controlled when connected on your own Wifi
The worst, most awful, least functional product ive ever had the misfortune of purchasing
The app doesn’t connect to the product, there is no way to use it because it requires the app for everything, an absolute garbage product that cost way WAY too much money. DO. NOT. BUY
Sorta OK……
I was using the Scenting app for my Atomizer then found this newer app.
Took a while to make it work, but it finally connected via Bluetooth and the Scenting app didn’t work anymore.
But, but, but……why couldn’t they add more sessions in a day??? Five is not enough!!!
Here is a marketing tip….. add MORE sessions per day to the app & you’ll sell MORE oils‼️‼️
Took a while to make it work, but it finally connected via Bluetooth and the Scenting app didn’t work anymore.
But, but, but……why couldn’t they add more sessions in a day??? Five is not enough!!!
Here is a marketing tip….. add MORE sessions per day to the app & you’ll sell MORE oils‼️‼️
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Do not buy!! If you’ve bought, return it before it’s too late!
I bought the device few years ago, and the experience was good. About a year later, the app experience has been off the most part, I consistently cannot connect my app to the device. To the owner: if you want to save money through some offshore developers, that’s fine, but make the app working.
Worked for a little bit
Bought two for my house and seemed great. Got a new iPhone and now I can’t access my diffusers to control the intensity. No way to delete them from the app and start fresh. I’ve tried to uninstall and reinstall it to see if it works but it doesn’t. Fix your app.
DO NOT BUY!
App won’t connect via Bluetooth on iOS! Like the other reviews it won’t connect. I’ve tried 3 different BRAND NEW OUT OF THE BOX from our company to put on our buses and none will connect. This is an APP issue. If you want to use it manually, by all means do so but you have no settings that are in the app.
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Does not work with new iPhone 17
I have to use my old iPad or my wife’s iPhone 16 to get it to speak to the units. The 17 can see them in the app, but not control them. Support suggestions were useless. Please fix the app to work with newer iPhones.
