Terrible customer service
Setup was a nightmare and required me to weaken my network security to connect. After finally connecting I was unable to add a fragrance through the app. Customer service said to reinstall the app and ghosted me. Still not working. App is barely usable.
Logging in every time is miserable
Overall the app is fine. The UI is manageable if simple, but why does it log me out every time I close the app? And why does i have to agree to terms and conditions and deselect the marketing opt in every time I want to use my diffuser? This just makes using the app awful.
Ghost Aera
This app automatically starts my arrows without my permission and just drain my diffusers when I don’t need them or I’m not at home. This is a horrible app and it’s designed for era to sell diffusers so they just run all day long while I’m at work without me turning them on!
Quit making me sign in
The app works fine, except that it makes me sign in EVERY TIME I open the app. Please change this. It is infuriating enough that it makes me not want to use the product.
Terrible App & Customer Service
I have had four Aera devices for three years and Customer service has only gotten worse. Nobody answers, a bot responds to texts and when you try to reach someone it gives an outdated message of times they supposedly work but are closed nonetheless. I think they may be on the verge of closing their operations. As they don’t care to assist customers with already purchased devices.
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I love the smells
Aera has such great scents. Not overbearing but nice and fragrant. I would recommend this to anyone who likes a great smelling home .
App is still terrible since iOS 18
Even on iOS 26, this app has been terrible since iOS 18. If you don't use the app once every 12 hours or so, it will constantly sign you out. but hey, at least we're allowed to sign in now.
Clean home
Love this device. We have pets and the smell would always linger. Aera Home removes the smell it’s amazing.
Works well except excessive login prompts
Controls device well and has nice scheduling features. However, it requires me to frequently login to my account instead of saving login information for future use. Interestingly, one of the steps to logging in contains two check boxes:
1. Terms of agreement (default not checked)
2. Sign me up for spam (default checked).
I don’t like that because sometimes I forget to uncheck #2 and need to indicate via gmail that aera emails are spam.
If I wanted your promos then let me opt in please and stop asking me to login anew every few times I open the app.
Otherwise great product; much better than store bought devices.
1. Terms of agreement (default not checked)
2. Sign me up for spam (default checked).
I don’t like that because sometimes I forget to uncheck #2 and need to indicate via gmail that aera emails are spam.
If I wanted your promos then let me opt in please and stop asking me to login anew every few times I open the app.
Otherwise great product; much better than store bought devices.
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Fantastic customer support
Aera has incredible customer service! I had an issue with three diffusers and after a quick explanation of what was wrong they ended up replacing them with new ones at no cost to me. They were professional, knowledgeable and quick to help solve my problem. I have been a customer for almost five years and absolutely love their products and highly recommend them to anyone.
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Unable to Sign in with Apple
Signing in with Apple works flawlessly with every single app that makes it available, except for this app. How am I supposed to manage this device if I can’t log in using the easiest and most trusted method? Useless.
App needs work. Smells too sweet
The app logs you out every day. Not integrated with HomeKit. Very primitive and junky design. Smells: I bought two and got 4 more samples. All are too sweet and feel soapy. Not a subtle smell even at low setting. Update: this is so frustrating— This is one of the worst experiences I have ever had with my investments. I added devices for the whole house but it’s impossible to login to control my devices! Not only I have t login to the app that I want to control at my finger tips the login is behind multiple walls that I need to pass. Whoever has designed the app has never thought about the customer experience. It’s the hand down the worst app I have. I will be switching to other companies if the app is not changed soon. Smells are not that good either: cheep hotel smells.
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Good product, Bad App
App log-in continuously fails. I was able to access and use the app for less than 24 hours before it logged me out. Now I cannot add/edit my schedules. Extremely frustrating. Please devote resources to build a stable app, otherwise one of the main features of your products is useless.
Completely broken
Cannot login with Apple.
Cannot login otherwise.
Cannot associate with the device.
Even after trying with multiple different devices, after reinstalls, restarts, etc..
This product is a waste of money.
Cannot login otherwise.
Cannot associate with the device.
Even after trying with multiple different devices, after reinstalls, restarts, etc..
This product is a waste of money.
Can’t login
Login stopped working again. I’m just done with this. I’ll pick another diffuser.
App has been broken for a year
I don’t understand how this app is rated 5 stars when it’s been impossible to login for a year now. Same error code. They say they’re working on a fix. Insane that it’s taking this long. I regret buying it.
Broken won’t work wit WiFi
I have an old diffuser, trying to set up but it keeps trying Bluetooth. I do the WiFi setting that used to do and I get error 1108 message. Customer Service is bad so now I have a manual diffuser.
Worst smart home apps EVER
I’ve never used an app that constantly logs you out as much as this one! It’s insane! It also lacks basic functions like setting your own timer and schedule. You have very limited timer functions. If you’re looking at buying, I’d pass!
App never works
They keep saying they are working on it but I can’t log in so I can’t use the products I’ve purchased. Do not buy.
Aera diffuser
Bad app
