Airbnb Reviews: Is It Legit?

Customer Experience

Positive experience13.5% of reviews
Neutral5.7% of reviews
Negative experience80.7% of reviews

~ Based on 4,348 written reviews from the US App Store.

What users say about Airbnb

Is Airbnb Safe?

Airbnb appears safe based on user ratings. AppsHunter Safety Score for Airbnb is 95/100.

This assessment is based on 703,478 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.8% of ratings point to a safe experience
1.4% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 703,459 App Store ratings for Airbnb.

Is Airbnb Legit?

Airbnb appears to be a legitimate app. AppsHunter Legitimacy Score for Airbnb is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

shady properties with shady practices

stay away from AirBNB. They protect weird hosts with cameras and who live on the property in trailers while saying you have the whole
property then when you ask for a refund they make up lies about your reservation so they do not have to refund you even after screenshots and pictures were provided. the company will protect its hosts and not the user/renter so BEWARE

absolute sham
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Avoid, non existent customer service

Let me homeless in 40 degree heat. Host threatened me, all on Airbnb message platform, nothing done

Getting worse and worse by the minute.

Airbnb is a greedy company which is inconsiderate to the host homes from which the company profits. My home, my rules! As long as these are clearly stated prior to booking, guests can decide whether to book or not. Airbnb shouldn’t be putting the hosts’ properties at risk nor impose their arbitrary rules on them. And now even less, because travellers have become more self entitled, malicious and reluctant to read and follow the host house rules.
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Host

Too controlling policies for hosts that make you very difficult to set up house rules or claim damages when your accommodation been demolished

AIRBNB DOES NOT SUPPORT HOSTS

Bad service. After 5 years of hosting airbnb fails me everytime. Bad guests don’t get penalized for damaging your property. What’s the point of aircover if we aren’t covered?! House rules should protect hosts but airbnb doesn’t care of the guest violates your rules. Finding another app

Higher fees, less support for hosts

As a host, I’m tired of Airbnb taking more of our earnings while providing less value and support. Decisions that directly affect our businesses and properties feel increasingly one-sided, with little consideration for the hosts providing the homes.

When guests damage our properties or urgent issues arise, we need timely help and clear answers. In my experience, we get the runaround when we need support most.

Hosts invest in these homes, cover the ongoing expenses, and deal with the consequences when something goes wrong. Airbnb continues collecting its fees, but the support doesn’t reflect what we’re paying for.

Hosts deserve transparency, accountability, and a company that stands behind us when it matters. Right now, I don’t feel Airbnb delivers on that.
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Really gone downhill fast

We all know about the changes being thrown out every six weeks. It’s not a good look for Airbnb. Hosts are leaving in droves, new platforms are being built to combat the Airbnb conglomerate. No one cares about dishes, but not being able to regulate who comes into your home is downright abhorrent. The whole thing has gone too far. I’ll no longer use them as a traveler and am dissolving my rentals as well.
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No way to get support when it’s really needed

Airbnb banned my 12 year old account without any warning or explanation after a dispute with a Superhost who tried to scam me. There’s no way to contact them and no response after the initial appeal. I was both a Guest and a Host and no negative incidents on my profile before.

Horrible

I can’t even book with the app saying I’m throwing a party & im not at all. It’s frustrating.

Not host friendly

Not host friendly anymore; avoid

No respect for the host

No respect for the host

Terrible company

Absolutely horrible would not recommend

Too Many Restrictions for Hosts

As a host, I’m disappointed with Airbnb’s recent changes. There are too many restrictions and too little flexibility to set rules and manage my own property. Hosting has become more frustrating, and I wish Airbnb would listen more to hosts.

No care for the hosts

Airbnb has made hosting a losing game. Customer support is awful and the costs is unbearable. They really gone downhill.

Airbnb has completely changed

This used to be a fun way to travel and to host guests, but everything has changed. It is not worth the exorbitant rates, fees and headaches. I don’t recommend traveling or hosting with Airbnb any longer.

Horrible

Makes booking so complicated. And doesn’t allow to get a place because it think you are gonna throw a party?? I am literally just trying to find a nice place to stay for vacations. Airbnb is so frustrating. Just get a hotel.

Stop making changes

All their new updates are not for host and it’s getting worse

Do not recommend!

Leaves hosts on their own when guests don’t follow rules or create damage to their property. No longer allowing hosts to collect rental agreements leaving their property vulnerable to 3rd party bookings, unacceptably rated guests, allowing guests to not follow capacity and other rules without repercussions. Unsafe for guests when there is a weather-related or local incident as hosts do not have the guests’ direct contact info.
This is unsafe for the guest and the owner, and is totally unacceptable. Find another booking site.
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As difficult as possible

This app makes it as difficult as they possibly can to add a guest to a trip. Even if the other guest has an account, has the app and has travelled with you before. Adding that person requires a third party app which often fails. It seems purposeful and I don’t understand why.

Taking advance of guests and hosts

Charging for every fee and price 15.5% and saying to the host rise the price and in that way cover the 15.5% . It mean they are greedy not care about the guest and neither the hosts