T
Always a fabulous experience using this app! Makes booking easy!
App Charges without verification
The app will charge you non-refundable stays if you swipe the wrong direction.
Anfitriones engañan Airbnb se lava las manos
Si pudiera dejar 0 estrellas lo hiciera Airbnb falló por completo. El alojamiento no coincidía con lo que prometían, el sitio se sentía inseguro y yo reporté todo con pruebas. Aún así, el soporte se lavó las manos. No me ofrecieron reembolso, ni alternativas, ni una solución digna. Tuve que pagar un hotel extra para sentirme seguro. Y lo más grave es que la plataforma permite que anfitriones engañen, mientras el cliente se queda desprotegido. En mi experiencia, les importa más cobrar que proteger a sus usuarios.
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Horrible App
Do not use this app! Use the top two for better service. They allow hidden fees when they say “no hidden fees” and then when you call there is so much noise in the background and are no help whatsoever. My next two vacation planning will never be with them. I’m going to make sure that all of my fellow influencers know to make better choices. And the worst part is that my vacation is in 11 days and my flight and excursions are already paid for. NEVER AGAIN!!
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My friend is a teacher
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Poor service with accommodation and poor communication with guest
I would like a full refund of my stay due to neither Airbnb or the host attempting to solve a problem. My day was meant to be for five nights but due to unforeseen circumstances, my train stopped midway to paris and I was unable to get to paris because of this the host rejected my check-in for the first night and Airbnb said that I had to book a hotel from my side. Throughout my stay, I was abused and disrespected throughout the three days that I stayed with the guest. Her reasoning for kicking me out out of the Airbnb was because I forgot to put a sign on whilst I was in the house and I forgot to text her before coming in. Additionally, after being kicked out of the apartment, Airbnb did not cooperate with me. They asked me to book a different hotel again by myself. On my final day offered to refund the price I paid for the hotels. Police was involved in this situation and I asked Airbnb. They could provide an alternative accommodation from their side and they offered me to book a place from a different for hotels. I did not trust this website therefore I said that it was okay because I had two more nights left and that I was okay with staying for the rest of my time in paris. Furthermore, the host threatened to kick me out and lied that to leave her apartment three times within the same day. I was trying my best not to any problems. However, this experience with Airbnb affected my overall experience with my first time in a country. I would like all of you to think about booking a hotel next time.
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Airbnb scams hardworking people
Scamming people on prices from person to person and minute by minute. If you like your hard earned cash find it on Airbnb and go straight to the source, if you can. I will be avoiding Airbnb all together.
Airbnb Is Disgusting
Airbnb should be permanently taken down. It’s completely unregulated and hosts can get away with so many horrendous things and they know it so majority of housing is just being put solely on airbnb so they can be slumlords without any repercussion
Nearly every single booking I have ever done on this app has had problems with the buildings and horrible hosts. Leaking ceilings, unkept buildings, glass bottles shattered and never cleaned up, their “lap dogs” that don’t even speak English banging for 5 minutes straight on your door with ZERO warning beforehand that they were coming (just for them to hold up their phone on a call with the actual host anyways cause they can’t speak English??? Why not just call if I’m going to be talking to someone on the phone anyways????), being moved to different apartments due to complications but lazy hosts not changing the bookings causing problems where you’re in a place that gets booked over, and not to mention 9/10 bookings are in the most unsanitary conditions when you actually arrive and don’t have the things offered I can’t tell you how many times I arrived to a place that “has laundry and dishes and an oven and full-sized fridge” only to have none of that and not even a mattress on the beds only a box spring, had no water during the winter, no garbage service for MOST of the bookings, some places offer parking but don’t have enough parking and some places even lying about the amount of rooms in a listing because they don’t have enough parking and know, and extremely unkept parking/driveways where vehicles get stuck in the winter had to get tow trucks many times one of the tow trucks even had to get a larger tow truck which almost got stuck as well
Nearly every single booking I have ever done on this app has had problems with the buildings and horrible hosts. Leaking ceilings, unkept buildings, glass bottles shattered and never cleaned up, their “lap dogs” that don’t even speak English banging for 5 minutes straight on your door with ZERO warning beforehand that they were coming (just for them to hold up their phone on a call with the actual host anyways cause they can’t speak English??? Why not just call if I’m going to be talking to someone on the phone anyways????), being moved to different apartments due to complications but lazy hosts not changing the bookings causing problems where you’re in a place that gets booked over, and not to mention 9/10 bookings are in the most unsanitary conditions when you actually arrive and don’t have the things offered I can’t tell you how many times I arrived to a place that “has laundry and dishes and an oven and full-sized fridge” only to have none of that and not even a mattress on the beds only a box spring, had no water during the winter, no garbage service for MOST of the bookings, some places offer parking but don’t have enough parking and some places even lying about the amount of rooms in a listing because they don’t have enough parking and know, and extremely unkept parking/driveways where vehicles get stuck in the winter had to get tow trucks many times one of the tow trucks even had to get a larger tow truck which almost got stuck as well
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Ux nightmare
App is incredibly unintuitive to use.
Extremely disappointing support experience
I spent an entire day dealing with a Case Manager named Martha who kept repeating the same sentence, gave incorrect information, and pressured me to take actions that were not even possible in the app. She refused to provide clear guidance, ignored the situation I was dealing with, and wasted hours without offering any real help.This level of support is unacceptable for a platform of this size. The app itself is fine, but the customer service needs serious improvement.
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Great Except for False Rate Bait and Switch
This app very blatantly falsely advertises one rate for a listing and then as soon as you click reserve the rate is different (and that’s not even counting the added tax. If technical support wants to contact me and claim this is some kind of bug I can provide screenshots and listing detail. But it smacks me as intentional and it makes comparison with other booking sites difficult.
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Disappointed updated app no longer supports my iPad os - beware older gen ipad users!
Well, that is disappointing… updated the app only to discover i can no longer use it in iPad Pro running 17.7.11
I suppose this is an Apple iOS issue, but would be nice if app developers kept some compatibility in mind. Can no longer access my reservations on this iOs.
I suppose this is an Apple iOS issue, but would be nice if app developers kept some compatibility in mind. Can no longer access my reservations on this iOs.
Ai ad was so bad
This whole site feels like a scam now.
Don’t Use This it’s Worthless
My experience with Airbnb’s customer service and damage-claim process has been extremely disappointing.
A host accused us of causing damage that we strongly dispute, and despite providing our side of the situation, Airbnb ultimately decided that we were responsible. What bothered me most was the way the case was handled. It felt like the host’s allegations and documentation were given more weight than our explanation, and I was left questioning whether our evidence and concerns were seriously considered.
When a company is making a decision that can require a guest to pay for alleged damages, there should be a transparent and fair process. Guests should be clearly shown what evidence supports the charge, how Airbnb determined responsibility, and why the guest’s evidence or explanation was rejected.
After this experience, I have very little confidence in Airbnb’s damage-dispute process. As a customer, I expected Airbnb to act as a neutral party and carefully evaluate both sides before reaching a decision.
I would strongly recommend that anyone using Airbnb document everything when checking into and leaving a property—take photos and videos of every room, furniture, appliances, and anything that could potentially be blamed on you later.
This experience has completely changed the way I view Airbnb. I expected much better customer service, transparency, and fairness from a company of this size.
A host accused us of causing damage that we strongly dispute, and despite providing our side of the situation, Airbnb ultimately decided that we were responsible. What bothered me most was the way the case was handled. It felt like the host’s allegations and documentation were given more weight than our explanation, and I was left questioning whether our evidence and concerns were seriously considered.
When a company is making a decision that can require a guest to pay for alleged damages, there should be a transparent and fair process. Guests should be clearly shown what evidence supports the charge, how Airbnb determined responsibility, and why the guest’s evidence or explanation was rejected.
After this experience, I have very little confidence in Airbnb’s damage-dispute process. As a customer, I expected Airbnb to act as a neutral party and carefully evaluate both sides before reaching a decision.
I would strongly recommend that anyone using Airbnb document everything when checking into and leaving a property—take photos and videos of every room, furniture, appliances, and anything that could potentially be blamed on you later.
This experience has completely changed the way I view Airbnb. I expected much better customer service, transparency, and fairness from a company of this size.
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Help center
The help center is completely useless. We were trying to report a house for safety issues and the help center was straight lying to us and was very rude and disrespectful. The place we were staying is not safe for anyone to stay there. It was fully invested with bugs. We will need to take legal action against them.
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Horrific experience
A 1.5 month booking for $6500 CAD was cancelled while I was in flight to the country of stay (Scotland).
Airbnb offered 20% compensation if I made another replacement booking within a few days but would not allow it to be used on the same Host as cancelled booking.
Booking for stay to start on the day and for 1.5 months was impossible for any reasonable half decent accommodation.
In the end I spent more on hotels and Airbnb refunded the original cost with no compensation whatsoever.
Airbnb offered 20% compensation if I made another replacement booking within a few days but would not allow it to be used on the same Host as cancelled booking.
Booking for stay to start on the day and for 1.5 months was impossible for any reasonable half decent accommodation.
In the end I spent more on hotels and Airbnb refunded the original cost with no compensation whatsoever.
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Bait & Switch
The host switches to another property that was nothing like the photos. Rats, lizards, break-in attempts. I complaines to Airbnb and they said I was lying.
Locked a door $4985 bill
The app is great most hosts are fantastic however recently i stayed at one place locked an upstairs door and instead of getting a lock smith they broke their own door down and sent me a $4985 bill because of that. Secondly lied and put sheets next to the door they broke and said we left them there. Ignored us all day and sent this message 2 days after the fact wanting 5k for their own choices.
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F Benjamin Anderson
A host left me a bad review for a few tiny things even though he had sheetrock ripped off of an entire wall with exposed pipes and wires. He knew I had my baby there but never mentioned it which was a safety hazard and complete disregard to the safety of my baby. Airbnb did nothing to help rectify the matter. Deleting the app and going back to hotels!
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Not worth it
They changed the pricing now it’s per person. So it ends up becoming more than an hotel
