CANCELED US IN MIDDLE OF RESERVATION
DO NOT BOOK WITH AIRBNB! We had issues from the get go with the hurricane hitting Florida and Airbnb not wishing to give our allowable refund in a credit amount to allow us to book elsewhere. I asvised Airbnb via call and message to not cancel our reservation. We worked with original host to arrive at the resort late and 2 days later Airbnb cancels our reservation without contacting me. We had no knowledge until the resort called to advise they were trespassing us if we did not leave the property. Airbnb has refused to help, stating it was an accident that the reservation was cancelled and left my family with 3 kids stranded in FL when we are from IN. They advised the refund would be released by the earliest 10/19 which is 6 days away. We now have no place to go, and are having to contact a homeless shelter!
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Unsafe Rentals and Bad Customer Support
Airbnb advertised a safe and clean rental. We paid over $600. There was black mold, dirt, grime, and drugs in the common spaces of the rental. Despite photographic evidence, Airbnb support claims that their refund/complaint policy prevents them from enforcing their cleanliness policy. Be aware that Airbnb will take your money while putting you in danger; knowingly, willingly, and all for the sake of their bottom line.
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Screw the customer! 👎
I have loved Airbnb for over 7 years. However, the recent and only dispute I had for a listing where I stayed made me delete this app. They no longer care about the customer, they only care about $$$ now (like most companies). Screw Airbnb and their policies! They don’t care about the customer anymore! They are also ruining homeownership for millions of Americans.
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8-year super host. Deleting my account
I’ve been a host for 10+ years. I’m shutting it all down. Airbnb started off as something I enjoyed doing. Their support staff was wonderful back in 2016. Fast forward 10 years, and it’s the worst one out there. That’s it, I’m done. Pack it up. You lost a long time advocate. I’m now telling anyone and everyone I meet to never host on there, ever.
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Not doing this again...
I used to like this app/company, but all of my experiences haven't been the best when renting people's homes. You see these hotel commercials on TV and they aren't lying. Every home we rent for 1-2 weeks (every trip), comes with its surprises: Roaches, refrigerators that don't work properly leading to spoiled groceries, Dirty dishes, nasty carpets, kitchens and bathrooms that aren't cleaned thoroughly. Handymen showing up during your stay. I just feel disgusting when I stay here. But what can you do? You reserve these things weeks in advance and plan trips around it. So you get stuck paying for a place that doesn't meet your standards even when spending $200 per night for two weeks that's $2800 for a vacation wish I wouldn't have taken.
AirBnB - you need to set terms and conditions for the people that rent in your platform if you want to keep customers long term. You need inspectors keeping these people and companies accountable. I will never rent again after these last two trips.
AirBnB - you need to set terms and conditions for the people that rent in your platform if you want to keep customers long term. You need inspectors keeping these people and companies accountable. I will never rent again after these last two trips.
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Scam for Hosts
Rolled into charging hosts 18% of total payout. Robbery! Greed! Grift! Let a guest cause $5000 in damages…. They will stiff you!!
Unacceptable
How ridiculous an app like this doesn’t sync accounts with Google and Apple sign in. Also no dark mode…
Inaccurate listing details
There’s an annoying surge of listings inaccurately setting their dimensions, typically studios, as being “1 bedrooms” but visibly showing studio space and even naming their titles to include studio. It makes the filters incredibly useless if home owners can just dilly dally list their units inaccurately just to leak through and over congest a filtered search. It makes me hate airbnb more and more, and that they’re not properly regulating or vetting these units. Then these homeowners expect us to get ourselves and tell the truth entirely when they’re straight up lying on their advertising. Can’t even hide these listings if I wanted to. There should be an option for that like other listing and vacation sites do.
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Do not rent a car through Airbnb
I’m in Okinawa and kept seeing a promotion in the app saying if I book a car through them to receive a credit. I booked the car through Airbnb trusting I’d have a good experience. I never received a confirmation for the rental, only an email stating the rental was pending, so I didn’t go to the rental place to pick the car up. The cost would have been about $100 one way to go pick up the car, and I wasn’t comfortable risking not having a car to pick up and having to pay for a return taxi. I don’t have a car to use and now I’m going to have to put in extra work to resolve the issue with my credit card being charged for the rental. Airbnb’s customer service gave me a number to call the car rental place myself to ask them to refund me. What a mistake I’ve made.
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Constant identity verification made me want to give up and book a hotel
Long, obnoxious flows to verify identity that don't seem to save it and just make you do it all again, and then fail even when you give a photo. I used to like this app but it's not even worth it anymore if I have to do more extensive identity verification than the IRS website.
Would avoid this company!
I have used Airbnb for over 50 separate vacation rentals and I’ve always enjoyed the security and knowing that I used a professional service. Unfortunately last week I rented a home and upon arrival the home was full of mold, unkept and completely dirty to the point where we were not able to reside in the home. Airbnb limited my account and will not respond. I had to get attorneys involved and file complaints with the state Attorney General’s and the Board of Health. There has been a pattern where most homeowners have asked me to use a different service than Airbnb because of their oppressive standards. I am totally surprised because the property I rented had not been inspected by anybody reasonable. Airbnb allowed the homeowner to rent the property fully knowing there was a mold issue because your recourse as a customer is extremely limited.
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Refund help
I made a reservation and ended up not being allowed to stay at the hotel, that part was whatever. I was rejected at the front desk because I am 19 and needed to be 21 to check in, understandable. Nowhere was it stated that I had to be 21, and I was able to purchase the room while I had input my age at 19 in the Airbnb app. The hotel desk said they refunded the purchase but Airbnb was the third party service. It has now been nearly 3 weeks and Airbnb has been no help in messaging the host to give me money back. Instead I have to chat with an AI assistant that is no help.
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Unreliable platform, rogue algorithms, and zero support
Do not trust this app with your travel plans. Airbnb abruptly canceled a fully paid, confirmed reservation and permanently deactivated my account with zero explanation. To make matters worse, their automated system triggered a domino ban that immediately wiped out the accounts of every friend linked to the reservation as well.
Customer support is a black box. You cannot reach an actual human with the authority to help, and their automated system hides behind generic "Terms of Service" canned responses while offering no due process. We were left scrambling for last-minute accommodations during peak travel season and had to book on Vrbo to avoid being stranded.
Relying on Airbnb means risking sudden cancellation and having your entire travel group banned by an unchecked algorithm. Never using this service again.
Customer support is a black box. You cannot reach an actual human with the authority to help, and their automated system hides behind generic "Terms of Service" canned responses while offering no due process. We were left scrambling for last-minute accommodations during peak travel season and had to book on Vrbo to avoid being stranded.
Relying on Airbnb means risking sudden cancellation and having your entire travel group banned by an unchecked algorithm. Never using this service again.
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Horrific customer service
From both a traveling standpoint to a hosting standpoint Airbnbs foreign based customer support makes you wish you were calling Comcast. From putting words in your mouth to the not stop talking so you can’t get a word in edge wise. This platform has become the low budget child of economy, travel! Welcome to the spirit airlines equivalent for hotels. Traveler beware
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BOYCOTT!!!
short term rentals destroy local housing and now airbnb is listing illegal israeli properties on stolen palestinian lands!
Infuriating bug - dims display
If you open a listing, turn off your phones display (lock your screen) then wait a few seconds and unlock, the Airbnb app dims your display 100% to lowest brightness when the app appears after the unlock screen is gone. Fix this!!! It’s been months!!!!!!!
3 strikes
been a user since 2020 and the past three times we've used airbnb we've had terrible stays where they cancelled or went unresponsive. done with this company.
They do not care about the guest safety.
I planned a special stay with a host. It did not go to plan due to a HURRICANE and the host refused to care and would not give money back no matter the conditions as they said it wasn’t their problem. I went to Airbnb support for help mediating the issue and they told me 1) They will only believe the host by their word only even if they’re lying and 2) They do not care about the safety of the guests in any form per policy.
Don’t waste your money and time.
Don’t waste your money and time.
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Pésima
Todo es mala hay mejor app está solo es estafa
Airbnb promised me a refund but won’t give me my money
I am extremely disappointed with Airbnb and the way they handle customer refunds. I was told that I would receive a refund, but I still have not received my money.
It is completely unacceptable for a company as big as Airbnb to promise customers their money back and then fail to follow through. Customers should not have to constantly chase down money that they were already told would be refunded.
This experience has been frustrating, stressful, and a complete waste of my time. I trusted Airbnb to honor what they told me, and instead, I have been left waiting for my own money with no resolution.
If Airbnb cannot follow through on its refund promises, how are customers supposed to trust the company?
I would not recommend Airbnb based on this experience. I want the refund I was promised, not more excuses or empty promises.
It is completely unacceptable for a company as big as Airbnb to promise customers their money back and then fail to follow through. Customers should not have to constantly chase down money that they were already told would be refunded.
This experience has been frustrating, stressful, and a complete waste of my time. I trusted Airbnb to honor what they told me, and instead, I have been left waiting for my own money with no resolution.
If Airbnb cannot follow through on its refund promises, how are customers supposed to trust the company?
I would not recommend Airbnb based on this experience. I want the refund I was promised, not more excuses or empty promises.
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