This App Got Dumber!
I really wanted to love these air purifiers, which is why I invested in multiple AirDoctor units for my entire home. Unfortunately, the app has become more frustrating over time instead of improving.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
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Works well, no issues
I don’t understand other reviews. The app works well and gives good information. It was easy to setup and update. I can access my unit wherever in the world I’m at. I’m not a computer geek. This app is a good app with the best product for better air quality. I’ll update if things change.
Response from developer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Efficient love my AirDocfor
A great product that I know is credible and reliable for quality air. App has been very helpful.
Response from developer
Thank you for your feedback! We are happy to know that you are satisfied with our products.
Worst App I’ve Ever Used
I’m on my second air doctor AD5500i because the first one wouldn’t read temperature, humidity, etc. as it advertised. Their customer service said this was a known issue with the equipment. I just installed the replacement they sent me, and same issue. I’m also now getting “internal server errors” and it’s not reading anything at all. So, now it’s even worse. Who releases apps this terrible, is my real question. Good lord.
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Response from developer
Hello, Thank you for your review. We regret that your experience did not meet expectations. We would appreciate the chance to make things right—please reach out to us at https://airdoctor.zendesk.com/hc/en-us/articles/30095624842775-Customer-Support so we can assist you further. We look forward to resolving this for you.
Does App work for anyone?
I wish I would have read here before buying an $1100 purifier. This is nuts that I can’t see any stats or even connect to the device. I also use a BlueAir device and love the ease of the app/device. Bye AirDoctor
