Terrible app
App is terrible. It times out half the time. And not able to link to Alexa. For all the money spent on this I expected more
App doesn’t even start
The app fails to load, keeps throwing ‘No internet connection’ and doesn’t load the rest of the app. Tried deleting and reinstalling to no avail. Huge disappointment.
Five star product - no star app
Now buying my third AD3500 but very disappointed in the app. It could be great but it’s not. I will buy the no app model.
This App Got Dumber!
I really wanted to love these air purifiers, which is why I invested in multiple AirDoctor units for my entire home. Unfortunately, the app has become more frustrating over time instead of improving.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
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Works well, no issues
I don’t understand other reviews. The app works well and gives good information. It was easy to setup and update. I can access my unit wherever in the world I’m at. I’m not a computer geek. This app is a good app with the best product for better air quality. I’ll update if things change.
