This App Got Dumber!
I really wanted to love these air purifiers, which is why I invested in multiple AirDoctor units for my entire home. Unfortunately, the app has become more frustrating over time instead of improving.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
The Wi Fi connection is constantly glitchy, devices randomly disconnect, and getting everything back online is a headache. For a premium product that costs this much, I expected a reliable app and regular improvements. Instead, it feels like the software has gone backwards.
After reading the reviews, it’s clear I’m not the only one experiencing these problems. I contacted customer support hoping for a solution, but they weren’t able to resolve the issue.
The air purifiers themselves may work well, but the app seriously lets the whole experience down. If I had known the app would be this unreliable, I honestly would have reconsidered buying so many AirDoctor units. I hope the company starts investing in fixing the software because their customers deserve much better.
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Works well, no issues
I don’t understand other reviews. The app works well and gives good information. It was easy to setup and update. I can access my unit wherever in the world I’m at. I’m not a computer geek. This app is a good app with the best product for better air quality. I’ll update if things change.
Response from developer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Efficient love my AirDocfor
A great product that I know is credible and reliable for quality air. App has been very helpful.
Response from developer
Thank you for your feedback! We are happy to know that you are satisfied with our products.
Worst App I’ve Ever Used
I’m on my second air doctor AD5500i because the first one wouldn’t read temperature, humidity, etc. as it advertised. Their customer service said this was a known issue with the equipment. I just installed the replacement they sent me, and same issue. I’m also now getting “internal server errors” and it’s not reading anything at all. So, now it’s even worse. Who releases apps this terrible, is my real question. Good lord.
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Response from developer
Hello, Thank you for your review. We regret that your experience did not meet expectations. We would appreciate the chance to make things right—please reach out to us at https://airdoctor.zendesk.com/hc/en-us/articles/30095624842775-Customer-Support so we can assist you further. We look forward to resolving this for you.
Does App work for anyone?
I wish I would have read here before buying an $1100 purifier. This is nuts that I can’t see any stats or even connect to the device. I also use a BlueAir device and love the ease of the app/device. Bye AirDoctor
Almost useless
There are no values for the air particle count. Just a scale with no information at all. It’ll show a peak in particles, but your guess is as good as mine with what that actually means. The weather part of the app hasn’t loaded since I’ve downloaded the app.
Response from developer
Hello, Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. Please reach out to us so we can learn more about your situation and figure out how to make this right for you, Hope to hear from you soon.
Will not connect to network
I reached out to support and spent quite some time with them to get my AirDoctor to connect which it did not. They said it was an issue with the app or system itself and created a higher level ticket and that someone would reach out. It had been weeks and I have still not heard back. Sad this does not work when it worked before.
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CANT CONNECT 5500
Literally just spent 1200 dollars total on the 5500 smart purifier with an extra year supply of filters . I go to download the app and it doesn’t even connect to the app when setting everything up . Definitely a trash App ! What’s the point of spending extra money on the smart purifier if we can’t even use the feature ??? Garbage !
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Response from developer
We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com
No Air Quality Readings
App paired to my AD3500i but doesn’t provide any details as to indoor air quality. PM2.5 lists “no data available”. I wish I would have known this before spending the additional $200.00 to have this information.
can’t create account
I bought the new AirDoctor 5500 so i could connect to Wifi but the app will not allow me to create an account. I get the message that my country (US ) does not match my zip code .. I have repeatedly taken app off and reinstalled / turned off my phone and changed my zip code since my town has two. Still the
same message.
same message.
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App Never Works
The app is useless. It always say there is no internet and the app will not open. Even though we clearly have internet.
Useless App
Their app is completely useless. You can’t sign in, says your username isn’t found when you can sign in online your safari. Their customer service line is also useless. You sit on the phone with them for hours, and can’t get help with anything. Nothing works on this app. It’s ridiculous. We pay WAY too much for these machines with app capability to run into this many issues with the app. Do something! You obviously have way more negative reviews than positive ones. When will companies actually start listening to their customers?? Why can’t I sign in?? Why won’t it let me click on anything?? Why does It say I don’t exist when I clearly do?? I’m moving on to another company that cares about their customers.
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Doesn’t work
I paid extra to have the connectivity. It shows the device as connected, but when I tap on it to go control it, it is disconnected. The app is also overall extremely buggy and slow. It crashes very often. Also love how when I go to look at the temperature in my room because that’s the only information I can get from it without accessing my purifier, I find it has logged me out of my account.
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Response from developer
We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com
App doesn't work
Keeps glitching and logging me out
Spent over 500 USD; app FAIL
Bought the smart compatible version and despite resetting and redownloading, the data graph will not populate. Reached out to customer service and her suggestion was “are you sure your WiFi is paired?” Bought the more expensive version to see the data. Debating returning the device but the customer also has to pay for the return shipment. Strongly suggest customers look elsewhere especially at this price point.
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Response from developer
We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com
Unable to connect device to a new WiFi netowk
Working with customer service for 30 + minutes now. I have followed all prompts asked of me and the app will not allow me to access my account without the original network. Even after deleting and re installing. The customer service rep is saying the circumstances that I am describing are not possible. I’ve now asked for the issue to be escalated. For such an expensive product, this is wild to be told you are unable to be helped even with an escalation. The app is flawed in that it is looking for the non existent network and there is no way to access resetting the connections. I look forward to this issue being resolved and would appreciate an outreach!
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Response from developer
We are sorry to know you're having issues with your App. Please contact us by email at info@airdoctorpro.com
Just terrible
TLDR - good purifier, terrible app, save money and buy the one without the app access.
This app is awful! We have the small and the large unit. The large unit STILL (6 months) won’t show particle count, though the small one does. I emailed the company to see if it’s broken and they said it’s a known issue for that model and they are working on it… but they still advertise it as a feature and take full price from buyers! I’ve had this issue for 6 months - but reading the reviews, it’s been going on for over a YEAR!! They say they are working diligently to fix it in replies - if it’s been over a year exactly what work are you doing?!
All the app really does is allow you to change the speed from your phone. No schedules or anything convenient.
And after you make one change to the speed, the screen dims and it spins and freezes up. I have the force quit the app and reopen it to change the speed again or go look at the other purifier.
It also makes you log back in every week because the “token” expires. Only backend engineers use the term token - end users don’t. They make you two factor authenticate via email every week. What security risk is there?! Someone may hack my password and change my purifier air speed - how scary? Just let the app stay signed in or use Face ID - it’s not a bank account, but its security is more annoying than any of my bank apps.
I recommend saving some money and buying the non smart version. The app isn’t smart, so buying the other model is smarter.
This app is awful! We have the small and the large unit. The large unit STILL (6 months) won’t show particle count, though the small one does. I emailed the company to see if it’s broken and they said it’s a known issue for that model and they are working on it… but they still advertise it as a feature and take full price from buyers! I’ve had this issue for 6 months - but reading the reviews, it’s been going on for over a YEAR!! They say they are working diligently to fix it in replies - if it’s been over a year exactly what work are you doing?!
All the app really does is allow you to change the speed from your phone. No schedules or anything convenient.
And after you make one change to the speed, the screen dims and it spins and freezes up. I have the force quit the app and reopen it to change the speed again or go look at the other purifier.
It also makes you log back in every week because the “token” expires. Only backend engineers use the term token - end users don’t. They make you two factor authenticate via email every week. What security risk is there?! Someone may hack my password and change my purifier air speed - how scary? Just let the app stay signed in or use Face ID - it’s not a bank account, but its security is more annoying than any of my bank apps.
I recommend saving some money and buying the non smart version. The app isn’t smart, so buying the other model is smarter.
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Response from developer
We are sorry to know you're having issues with your App. Please contact our customer service team by calling: 800-220-6570 or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support
Easy Set up! Needs a small update
I was able to set up my air purifier super easy but I accidentally put my phone number in incorrectly & I’m not allowed to change it on the app, went to the website & got on the live chat so someone could update it for me & they said that they can’t do it on their end & that the number isn’t even needed. That option should either be fixed to where we can update it ourselves or completely taken off if it’s not needed.
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Response from developer
Thank you so much for your feedback, we truly appreciate it. We’ll make sure to share your suggestion with our developers.
Needs work
Outside PPM is actually Micrograms per Cubic Ft. They should know what data the API is displaying. Isn’t that the point? The “peak daily pollution” gradient has no values, just gray lines. Paying top $ for AD want to know what levels the lines represent. Daahboard shows that outside ozone(incorrectly as ppm) but there is no display of inside ozone! If you have ion turned on, you want to know the inside ozone! You can use Boost to schedule 1 hour intervals of higher airflow. But you can’t control the duration or power level. All you can do is schedule the days and times. Very disappointing.
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Response from developer
Hi, thank you so much for your feedback, we truly appreciate it. If you’d like more clarity on how to use the app, I’d be happy to assist you. Feel free to reach out to us at: 📧 info@airdoctorpro.com 🌐 https://airdoctorpro.com/contact-us/
Doesn’t work. Waste of money.
I have two AirDoctor Pro units and neither will even connect to the app anymore. Even when they did, they provided no updates on particle matter or even when to change the filter. No point in purchasing these upgraded units if they don’t even function as intended. So many other reviews corroborate this, so trust us and don’t waste your money. Very disappointing from supposed top of the line air filter units. Starting to doubt if the filtration is even as good as advertised. AirDoctor needs to do better, this is unacceptable for the price of these units.
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Response from developer
We are sorry to know you're having issues with your App. Please ensure you are connected to the internet before opening the application. Please contact our customer service team by calling: 800-221-2515 or Email us: info@airdoctorpro.com https://airdoctorpro.com/contact-us/
