Not heating
Response from developer
Thank you for bringing this to our attention. We're sorry to hear this has been your experience. We'd love the opportunity to better understand what's happening with your sauna. If you haven't already, please connect with our Customer Care team. They would be happy to review your setup and troubleshoot so you can get back to enjoying your sessions. Feel free to reach out at 877-292-0020 x3 or through our website: https://www.sunlighten.com/customer-service/#support-form
Better Wireless Functionality
I would love it if the app was able to be able to connect to the sauna from anywhere (not specifically the same network).
Also, with multiple users in the house, if the tablet isn’t logged into my profile after another user uses the sauna, the scheduled program won’t run. That seems like an oversight.
Response from developer
Thank you for sharing this with us. We’re sorry to hear this has been your experience. Our team is here to help ensure you’re getting the most from your sauna and app experience. If you haven’t already, we’d love to connect and share tips for using the tablet to help make things as easy as possible. Feel free to reach out to us directly at 877-292-0020 x3 or via our website: https://www.sunlighten.com/customer-service/#support-form
Was ok, now bad again
We are daily sauna users but even our dedication to this company isn’t enough. They aren’t listening to the feedback. I will gladly update my review if they alter the app to respect the privacy and decisions made by customers. But if they can’t do that then we will definitely choose a different brand next time.
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear about your frustrations and want to assure you that we take customer feedback seriously. Our team has been making improvements to enhance app stability and connectivity, and we’d love the opportunity to assist in troubleshooting your specific issues. Please reach out to our Customer Care team at 877-292-0020x3 so we can work toward a solution. Your feedback is invaluable in helping us continue to improve, and we truly appreciate it.
Remote Start app
It’s hit the prime time!
Fast forward to today 2/26, and I went down for a sauna and there was a tablet app update. I loaded it and it wanted to connect to my app. I uploaded the app and noticed immediately that things are different. The app is much smoother. You can actually turn the sauna on from miles away and the both the sauna and color lights can be turned on as long as you leave the color lights on on the tablet and turn them off with the small chromo remote.
If you haven’t tried the app since 2025, you should now. It’s all that we’ve been waiting for.
Response from developer
Thank you so much for sharing your update and for your patience as our team worked to improve the app experience. We’re truly glad to hear you’re noticing a smoother, more reliable connection and getting more out of your sauna experience. We’re also excited to share that we’ve just released a new update that expands remote access range, making it possible to start your sauna from even further away, whether you are at work, the gym, or out running errands. Our hope is to make it even easier to come home to a sauna that is ready when you are. Thank you again for sticking with us and for being part of the Sunlighten community.
