Love this app
Best part of my daily routine
Response from developer
Thank you so much for sharing this with us! We’re honored to be part of your wellness journey and love hearing that your Sunlighten sauna has become such a consistent part of your daily routine. It’s wonderful to know the app is helping make your sessions even more convenient. Thank you for your continued support and for being part of the Sunlighten community. We’re grateful to be on this journey with you!
Not heating
Response from developer
Thank you for bringing this to our attention. We're sorry to hear this has been your experience. We'd love the opportunity to better understand what's happening with your sauna. If you haven't already, please connect with our Customer Care team. They would be happy to review your setup and troubleshoot so you can get back to enjoying your sessions. Feel free to reach out at 877-292-0020 x3 or through our website: https://www.sunlighten.com/customer-service/#support-form
Better Wireless Functionality
I would love it if the app was able to be able to connect to the sauna from anywhere (not specifically the same network).
Also, with multiple users in the house, if the tablet isn’t logged into my profile after another user uses the sauna, the scheduled program won’t run. That seems like an oversight.
Response from developer
Thank you for sharing this with us. We’re sorry to hear this has been your experience. Our team is here to help ensure you’re getting the most from your sauna and app experience. If you haven’t already, we’d love to connect and share tips for using the tablet to help make things as easy as possible. Feel free to reach out to us directly at 877-292-0020 x3 or via our website: https://www.sunlighten.com/customer-service/#support-form
Was ok, now bad again
We are daily sauna users but even our dedication to this company isn’t enough. They aren’t listening to the feedback. I will gladly update my review if they alter the app to respect the privacy and decisions made by customers. But if they can’t do that then we will definitely choose a different brand next time.
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear about your frustrations and want to assure you that we take customer feedback seriously. Our team has been making improvements to enhance app stability and connectivity, and we’d love the opportunity to assist in troubleshooting your specific issues. Please reach out to our Customer Care team at 877-292-0020x3 so we can work toward a solution. Your feedback is invaluable in helping us continue to improve, and we truly appreciate it.
