Sauna inoperable and slow to remedy. Not allowed to give less than 1 star or I would
Plunge! .25 stars. There were errors with cost estimate, sales/product compatibility, delivery, and when it finally was assembled it did not heat or light properly. I have had the unit for two weeks. The tech support people have been friendly though not really listening and they admit they don’t know anything about the product they are troubleshooting beyond what is available in the manual. And even better they are saying their phone system does not allow them to make calls that don’t go straight to voicemail so there is no way of getting them on the phone. Plunge states in their phone answering service they do not take calls but one can be arranged through the app. But that call cannot be made as they are having technical problems as described above. Have you heard only outgoing calls to everyone automatically go to voicemail before? All the while the sales team is sending me multiple texts about purchasing a device I already have that isn’t working! After spending almost 2 full work days on this myself I finally figured out a major issue ( damaged wire) but bypassing it did not and has
Not remedied full problem. They are busy sending a wire and connected me to an installer which is helpful thank you. (Not zero stars) this will not fix the totality of the problem. Replacement parts that were sent before today’s wire discovery in an attempt to help were predictably not helpful because they are not listening to me. And there initially were no installation instructions included w the new parts. One of the new parts required 2 people and a complete disassembly of the unit (hours of labor allocated to me) without any confidence it would even address the issue! This might be the worst customer support I have experienced for a product in the price range of thousands of dollars! What are you doing plunge? There is an electrical problem that requires a technician which they have yet to send. Hey plunge I have paid for it. Can you please fix the problem already or admit you don’t know what to do and send somebody or arrange for a new unit and handle the assembly and removal of the defective unit. I would give you more than 1 star if you did that.
Not remedied full problem. They are busy sending a wire and connected me to an installer which is helpful thank you. (Not zero stars) this will not fix the totality of the problem. Replacement parts that were sent before today’s wire discovery in an attempt to help were predictably not helpful because they are not listening to me. And there initially were no installation instructions included w the new parts. One of the new parts required 2 people and a complete disassembly of the unit (hours of labor allocated to me) without any confidence it would even address the issue! This might be the worst customer support I have experienced for a product in the price range of thousands of dollars! What are you doing plunge? There is an electrical problem that requires a technician which they have yet to send. Hey plunge I have paid for it. Can you please fix the problem already or admit you don’t know what to do and send somebody or arrange for a new unit and handle the assembly and removal of the defective unit. I would give you more than 1 star if you did that.
Show more
Poorly designed
It is hard to predict why the plunge will do. Some days eco mode works great, others it is chilling at a temperature all day. Really poorly designed and executed
The “All-In One” cold plunge is a Lemon
Purchased 18 months ago. Constant mechanical issues with my All-In one. Zero customer support (impossible to reach a human at company to discuss). Terrible customer support and a lemon product
Abysmal quality
Do not buy Plunge. I own the Plunge Pod with the Evolve Pro Chiller, and it’s had two critical failures: the chiller previously went into an error state for no reason and needed a full replacement, and now the clear filter housing canister has cracked on its own — a manufacturing defect that risks leaking the entire tub since it sits right in the water line. Plunge doesn’t even sell this part directly on their site, and instead of standing behind their own product, customer service pushes you toward a third-party insurance claim (Plunge Protect/XCover) rather than just fixing a known defect. You will spend far more time fighting through claims and troubleshooting than you’ll ever spend enjoying this product. Save your money.
Show more
Does not pair w cold plunge
Persistent problems pairing and will not hold temp
Hard to navigate to repair dysfunctional plunge
Hard to navigate to repair dysfunctional plunge
