Sauna inoperable and slow to remedy. Not allowed to give less than 1 star or I would
Plunge! .25 stars. There were errors with cost estimate, sales/product compatibility, delivery, and when it finally was assembled it did not heat or light properly. I have had the unit for two weeks. The tech support people have been friendly though not really listening and they admit they don’t know anything about the product they are troubleshooting beyond what is available in the manual. And even better they are saying their phone system does not allow them to make calls that don’t go straight to voicemail so there is no way of getting them on the phone. Plunge states in their phone answering service they do not take calls but one can be arranged through the app. But that call cannot be made as they are having technical problems as described above. Have you heard only outgoing calls to everyone automatically go to voicemail before? All the while the sales team is sending me multiple texts about purchasing a device I already have that isn’t working! After spending almost 2 full work days on this myself I finally figured out a major issue ( damaged wire) but bypassing it did not and has
Not remedied full problem. They are busy sending a wire and connected me to an installer which is helpful thank you. (Not zero stars) this will not fix the totality of the problem. Replacement parts that were sent before today’s wire discovery in an attempt to help were predictably not helpful because they are not listening to me. And there initially were no installation instructions included w the new parts. One of the new parts required 2 people and a complete disassembly of the unit (hours of labor allocated to me) without any confidence it would even address the issue! This might be the worst customer support I have experienced for a product in the price range of thousands of dollars! What are you doing plunge? There is an electrical problem that requires a technician which they have yet to send. Hey plunge I have paid for it. Can you please fix the problem already or admit you don’t know what to do and send somebody or arrange for a new unit and handle the assembly and removal of the defective unit. I would give you more than 1 star if you did that.
Not remedied full problem. They are busy sending a wire and connected me to an installer which is helpful thank you. (Not zero stars) this will not fix the totality of the problem. Replacement parts that were sent before today’s wire discovery in an attempt to help were predictably not helpful because they are not listening to me. And there initially were no installation instructions included w the new parts. One of the new parts required 2 people and a complete disassembly of the unit (hours of labor allocated to me) without any confidence it would even address the issue! This might be the worst customer support I have experienced for a product in the price range of thousands of dollars! What are you doing plunge? There is an electrical problem that requires a technician which they have yet to send. Hey plunge I have paid for it. Can you please fix the problem already or admit you don’t know what to do and send somebody or arrange for a new unit and handle the assembly and removal of the defective unit. I would give you more than 1 star if you did that.
Show more
Poorly designed
It is hard to predict why the plunge will do. Some days eco mode works great, others it is chilling at a temperature all day. Really poorly designed and executed
The “All-In One” cold plunge is a Lemon
Purchased 18 months ago. Constant mechanical issues with my All-In one. Zero customer support (impossible to reach a human at company to discuss). Terrible customer support and a lemon product
Abysmal quality
Do not buy Plunge. I own the Plunge Pod with the Evolve Pro Chiller, and it’s had two critical failures: the chiller previously went into an error state for no reason and needed a full replacement, and now the clear filter housing canister has cracked on its own — a manufacturing defect that risks leaking the entire tub since it sits right in the water line. Plunge doesn’t even sell this part directly on their site, and instead of standing behind their own product, customer service pushes you toward a third-party insurance claim (Plunge Protect/XCover) rather than just fixing a known defect. You will spend far more time fighting through claims and troubleshooting than you’ll ever spend enjoying this product. Save your money.
Show more
Does not pair w cold plunge
Persistent problems pairing and will not hold temp
Hard to navigate to repair dysfunctional plunge
Hard to navigate to repair dysfunctional plunge
Eco mode
Does not function
Software is not working properly
Software is not working properly
Cold plunge
This cold plunge sucks!!! Don’t get!!! Buy from someone else!!! The people here so don’t care
Cool! Literally!
This Plunge is a life changer! So easy to use! I love the app! So cool, literally!
Cold plunge
This cold plunge sucks!!! Don’t get!!! Buy from someone else!!!
No customer service
Honestly you spend thousands of dollars on a product and there is hardly any customer service other than texting!? System keeps dropping out on the WiFi (not the WiFi’s fault, running consistently at 350mpbs). When you get the bath installed you cannot upgrade the firmware. You can’t control it from the app because it drops out every few minutes. Complete waste of money
Show more
Flawless
Insanely efficient and easy to manage. The best reset for a good or a bad day. Powerful and responsive. The app connects us to our reset.
Solid app
Solid experience and glad they have the app. But need to add ability to see temp in Celsius and bring back Apple Watch support or whoop and integrate heart rate data in each session
Very Delayed Support
After investing over $10,000 into this bathtub, we are still waiting for PLUNGE Support to email us back why our PLUNGE cannot seem to stay on. We have an email that is asking for metrics which we don’t have access to because the electrical system for the PLUNGE is down. Very disappointing. PLUNGE support emails are not monitored with any frequency apparently. If we had known better, we should have returned this unit within 30 days. Now we are stuck with this horrible investment and we are at the mercy of PLUNGE Support. If we do not have the unit fixed using the warranty system, then no future damage will be covered under warranty. We are being held hostage. Caveat Emptor
Show more
No Centigrade option?
Bit of an oversight?
Features not working
It keeps kicking out of eco mode and the light and pause controls do not work in the app
Awesome
Only way to cold plunge - great investment
Amazing Buy
Fantastic! Absolutely amazing, high quality easy setup and best health and wellness purchase of our lives.
Love the App
It’s awesome to able to track your progress. The tracking of maintenance’s and the Best is to turn it on right from the phone.
Worst customer service on earth
First and foremost. The product works. When you use it; you will become addicted. I can’t even begin to explain how bad of support the company has. I bought a second plunge after my first one crapped out. They had a faulty system and my internet didn’t ping to the plunge so they voided my warranty. After a month of emails back and forth (they won’t talk on the phone) I went to the COO and head of customer relations. They finally got back to me. Now I am here sitting for a week and a half trying to schedule a technician to install a new chiller (prepaid the $750 technician visit) and no timeline in sight. The entire process has been one of the most maddening experiences of my life. I have contemplated getting my attorney involved because the product is so good. It is a catch 22 but don’t fall in love because once it goes out (which it will) you are in serious trouble.
Show more
Get with the times
Should allow more than one person to use the app without someone having to sign out and sign back in EVERY time. In most households more than one person uses the product. It costs enough! Make the experience user friendly for all those that plunge! Every update takes my app/plunge connection offline and it is murder trying to re connect. Super inconvenient
Show more
