Not heating
Response from developer
Thank you for bringing this to our attention. We're sorry to hear this has been your experience. We'd love the opportunity to better understand what's happening with your sauna. If you haven't already, please connect with our Customer Care team. They would be happy to review your setup and troubleshoot so you can get back to enjoying your sessions. Feel free to reach out at 877-292-0020 x3 or through our website: https://www.sunlighten.com/customer-service/#support-form
Better Wireless Functionality
I would love it if the app was able to be able to connect to the sauna from anywhere (not specifically the same network).
Also, with multiple users in the house, if the tablet isn’t logged into my profile after another user uses the sauna, the scheduled program won’t run. That seems like an oversight.
Response from developer
Thank you for sharing this with us. We’re sorry to hear this has been your experience. Our team is here to help ensure you’re getting the most from your sauna and app experience. If you haven’t already, we’d love to connect and share tips for using the tablet to help make things as easy as possible. Feel free to reach out to us directly at 877-292-0020 x3 or via our website: https://www.sunlighten.com/customer-service/#support-form
Was ok, now bad again
We are daily sauna users but even our dedication to this company isn’t enough. They aren’t listening to the feedback. I will gladly update my review if they alter the app to respect the privacy and decisions made by customers. But if they can’t do that then we will definitely choose a different brand next time.
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear about your frustrations and want to assure you that we take customer feedback seriously. Our team has been making improvements to enhance app stability and connectivity, and we’d love the opportunity to assist in troubleshooting your specific issues. Please reach out to our Customer Care team at 877-292-0020x3 so we can work toward a solution. Your feedback is invaluable in helping us continue to improve, and we truly appreciate it.
Remote Start app
It’s hit the prime time!
Fast forward to today 2/26, and I went down for a sauna and there was a tablet app update. I loaded it and it wanted to connect to my app. I uploaded the app and noticed immediately that things are different. The app is much smoother. You can actually turn the sauna on from miles away and the both the sauna and color lights can be turned on as long as you leave the color lights on on the tablet and turn them off with the small chromo remote.
If you haven’t tried the app since 2025, you should now. It’s all that we’ve been waiting for.
Response from developer
Thank you so much for sharing your update and for your patience as our team worked to improve the app experience. We’re truly glad to hear you’re noticing a smoother, more reliable connection and getting more out of your sauna experience. We’re also excited to share that we’ve just released a new update that expands remote access range, making it possible to start your sauna from even further away, whether you are at work, the gym, or out running errands. Our hope is to make it even easier to come home to a sauna that is ready when you are. Thank you again for sticking with us and for being part of the Sunlighten community.
NOT RELIABLE
Mehhh
Response from developer
Thank you for taking the time to share this feedback. We’re sorry to hear about your experience and appreciate you being open about what would make the app more useful for your routine. Since your review was written, we’ve released an update that expands remote access range, making it possible to start your Sunlighten sauna from much further away. This was designed to add more flexibility, whether your sauna is at home or at a place of work, so you can have it ready when you are. We hope you enjoy the new updates, and please don’t hesitate to reach out if we can help with anything. Thank you again for choosing Sunlighten. We look forward to continuing to support you for years to come.
Almost Perfect: Great Sauna, Frustrating App Limitations
The built-in tablet is easy to use and a great feature. I can log into preloaded apps to watch shows, connect to Bluetooth for music, or take phone calls, which really enhances the experience.
My biggest frustration is the Wi-Fi and app functionality. I agree with other reviewers who are frustrated by the inability to connect to or start the sauna when not at home. At this price, remote start feels like a reasonable expectation, especially since many other home devices (like tvs, fridge, stove, washing machine, robot vac, etc) allow true remote access, so the technology is out there. This should have been disclosed at the time of purchase.
I also notice occasional subtle creaking sounds when sitting inside. It looks solid overall, but the noise slightly detracts from the premium feel.
Overall, I truly love my Sunlighten sauna and the convenience of having it at home. Adding true remote start capability and addressing minor build noises would make it an even better experience.
Response from developer
Thank you for taking the time to share such thoughtful and detailed feedback. We’re truly glad to hear how much you’re enjoying your Sunlighten sauna and that it has become a meaningful part of your home wellness routine. Since your review, we’ve released updates that expand remote access range, designed to make it easier to start your sauna from further away and add more flexibility to your routine. We understand how important this convenience is, and feedback like yours continues to help guide our improvements. We'd love for you to try it out and don't hesitate to reach out if you need assistance with the update. While some minor natural wood movement can occur with use and temperature changes, we understand how this can impact the premium feel, and we’ll be sure to share your feedback with our team. Thank you again for being part of the Sunlighten community and for helping us continue to improve your experience.
Doesn’t Work
Fix your Bluetooth it’s unreliable
What is the point?
Response from developer
Thank you for taking the time to share your feedback. We greatly appreciate your patience as our team worked to release just what you were looking for! Since your review, we’ve released updates that expand remote connectivity and improve how you can control your Sunlighten sauna, including greater flexibility to start your sauna from further away than before. We’d love for you to give it a try and hope it enhances your experience by having your sauna ready when you are. We truly appreciate you sharing how important this functionality is to your routine. Feedback like yours helps guide ongoing improvements, and we’ll be sure to share it with our product team. If you need any assistance getting set up or updated, our Customer Care team is happy to help at 877-292-0020 x3 or via our support form here: https://www.sunlighten.com/customer-service/#support-form
Great start
App needs improvement
Response from developer
Thank you for sharing this feedback. We’d love to connect and help provide tips on getting the most out of your Sunlighten sauna experience. Many customers also find it helpful to step into the sauna while it’s preheating when possible, as there are many benefits even at lower temperatures with infrared heat. Our team is happy to walk through best-use tips tailored to your setup if that would be helpful. Feel free to reach out at 877-292-0020x3 or via our web form: https://www.sunlighten.com/customer-service/#support-form We appreciate you being part of the Sunlighten community and are here whenever you need support.
Useless
App issues again
Response from developer
Thank you for taking the time to share your experience, the interior lighting on the iPhone app was confirmed and has since been addressed. Please update your in-sauna tablet to version 4.1.0. After that, close and reopen the mobile app, and the interior lighting option should return under lighting preferences. We’re sincerely sorry for the delay in communication and appreciate your persistence in following up. Your feedback is a strong reminder of how important both functionality and follow-through are, and we’re actively working to improve on both fronts. If you need any support with the update or have additional concerns, our Customer Care team would love to help.
Sadly doesn’t turn on sauna remotely
Response from developer
Thank you for taking the time to share this with us, and we’re sorry for the frustration this has caused. We really appreciate you also sharing that you love your Sunlighten sauna. Since your review, we’ve released updates that expand remote connectivity and improve overall control of your sauna, including greater flexibility to start it from further away than before. Our goal is to make it easier to come home to a sauna that’s ready when you are, and we’d love for you to give the latest version a try. We’d also love the opportunity to help take a closer look at your setup and ensure everything is working as intended. Our Customer Care team can walk through connectivity and settings with you to help improve reliability and your overall app experience. If you haven’t already, please reach out at 877-292-0020 x3 or via our support form here: https://www.sunlighten.com/customer-service/#support-form. We’re here to help and would be happy to assist.
Current client
App not opening
App is getting better all the time
Response from developer
Thank you for taking the time to share this and for being part of the Sunlighten community. We’re so glad to hear the reliability has improved for you over time, and we really appreciate your patience as we continue making updates. We’re especially excited to share that we’ve recently released updates that expand remote connectivity, giving you more flexibility to start your sauna from further away so it’s ready when you arrive home. We'd love for you to try it out when you're able! Thank you again for your continued support and thoughtful feedback. It truly helps guide ongoing improvements, and we’re grateful to have you on this journey with us.
Believe
Response from developer
Thank you for taking the time to share this, and we’re so glad to hear you’re happy with your Sunlighten mPulse Believe sauna and would choose it again. We appreciate your feedback on wanting more programs and continued updates. Our team is always working to enhance the experience and expand functionality over time, and input like yours is incredibly helpful as we plan future improvements. Thank you again for being part of the Sunlighten community and for sharing your experience, we truly appreciate your support.
