NOT AirAsia app. Adds 13.7% fee!
This is not the official AirAsia app, so you will always pay more than if you booked direct. They pay a lot of marketing costs so they appear alongside (or even above) AirAsia in search results.
Ultimately it’s essentially a scam as it adds entirely unnecessary fees. Avoid.
Ultimately it’s essentially a scam as it adds entirely unnecessary fees. Avoid.
Dave
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Worst app ever i swear
My experience with Airpaz was extremely disappointing.
At first, I booked a flight ticket through them, but when I arrived at Da Nang Airport, I discovered that there was actually no booking under my name. The airport was extremely crowded, and I had to stand in a very long line waiting for my turn, only to be told in the end that my reservation did not exist. Because of this, I was forced to purchase another ticket at the airport.
After that, I contacted Airpaz asking for compensation. At first, they refused. After many attempts and long conversations, they finally agreed to compensate me, but until today I have never received any actual refund or payment.
I tried contacting them many times over the past 9 months, but dealing with their customer service became exhausting and frustrating. Sometimes they barely reply at all, and when they do, they simply claim that the compensation was already processed, while in reality I received nothing. What is even more frustrating is that they never seriously try to investigate whether the issue might be from their side in the first place.
Honestly, this was one of the worst customer service experiences I have ever had.
At first, I booked a flight ticket through them, but when I arrived at Da Nang Airport, I discovered that there was actually no booking under my name. The airport was extremely crowded, and I had to stand in a very long line waiting for my turn, only to be told in the end that my reservation did not exist. Because of this, I was forced to purchase another ticket at the airport.
After that, I contacted Airpaz asking for compensation. At first, they refused. After many attempts and long conversations, they finally agreed to compensate me, but until today I have never received any actual refund or payment.
I tried contacting them many times over the past 9 months, but dealing with their customer service became exhausting and frustrating. Sometimes they barely reply at all, and when they do, they simply claim that the compensation was already processed, while in reality I received nothing. What is even more frustrating is that they never seriously try to investigate whether the issue might be from their side in the first place.
Honestly, this was one of the worst customer service experiences I have ever had.
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Response from developer
Hi , We are sorry for any inconvenience caused. We are here to help and our Customer Service is available 24/7. Kindly inform us your Airpaz Code including your concern through https://airpaz.link/app-feedback?source=AS&username=1434Your cooperation is highly appreciated; thank you for your time in leaving this note for improvement. Regards, AzO Airpaz
NEVER BOOK WITH AIRPAZ
Please never book with Airpaz. They are the worst, and will mess up your ticket.
Best booking app
Super fast, user-friendly, and secure. Best booking app!
Reschedule
I am trying to reschedule my flight however my request keeps being declined. However, if I search the flight I can purchase a ticket for the flight still.
Serious Data Breach Issue
I booked a flight through them, and someone else's name popped up inside my account for a flight change request, including her full name, booking id and pin code visible. (This is all the information someone needs to edit other people's itinerary without consent). Not only this but they have mislabeled a simple wheelchair request due to a minor mobility issue as a cognitive/mental disability assistance request. This could potentially create a serious confusion when I show up at the airport. For this reason I lost all trust in them to handle my flight safely and competently, so I immediately contacted them for a refund. but they did something very odd. They asked me the reason I wanted a refund, after I've already explained to them the reason. This same question happened about 3 times, and each time I repeated the reason to them calmly with photo evidence in the same email thread. No simple answer, like yes or no. They kept taking me around in circles with the same question on why I wanted a refund, until they eventually stopped replying all together. I honestly do not know what in the world they were doing by asking me the same question over and over. So now I will do everything in my power to spread the word on every possible platform so that people are aware... your booking information is NOT safe with them. They will potentially share your confidential information with other customers.
Edit: just as I expected... They gave the same exact generic response with other reviews, further proving my point of their incompetence.
Edit: just as I expected... They gave the same exact generic response with other reviews, further proving my point of their incompetence.
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Add baggage
Bakit mas mataas pa yung add baggage kaysa ticket price parang hindi nman ata makatarungan diba pag online dapat medyo mura
Change Flight
Airppaz emailed that my Change flight request was decline as the flight I selected (depart Melbourne to KL on 7th Feb, 6am) was sold out. But the SAME flight is available when I try to buy it as a new ticket !! Very bad . Are u try to scam me as wanting to earn more money??
Don’t buy here go to official website of the airlines
I book my plane tickets and realize the month was not right so I went and try to reschedule it but it cost same as a new flight I ask to cancel the luggage allowance because I can’t cancel the flight but also not approved so I went and go to the official website of the airlines and was able to get the flight I want plus extra like priority and meal for half the price they ask here, reason why I buy tickets here it’s because I thought they are the official app of the airlines
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Response from developer
Hi 1-100smile, We are sorry for any inconvenience caused. We are here to help and our Customer Service is available 24/7. Kindly inform us your Airpaz Code including your concern through https://airpaz.link/app-feedback?source=AS&username=1302 Your cooperation is highly appreciated; thank you for your time in leaving this note for improvement. Regards, AzO Airpaz
Too many interruptions
Fligghts delayed and not reported to me
Terrible company
They will steal your money and not provide the flight service.
Scam
A literal scam - do not use Airpaz I have no idea how they haven’t been shut down. Sold me flights that weren’t operating and won’t reply to my emails regarding a refund. SCAM.
Cannot find out booking seat
Useless webcite more than an hour giving information, waiting and starting again.
I just want to know HOW BOOK A SEAT!!!
I just want to know HOW BOOK A SEAT!!!
Cause by app problem don’t refund
I am writing to report an issue that occurred during my payment process. When I first selected my destination, everything was correct. However, due to your app loading for about five minutes during payment, I had to try again — and after that, the selected location was reversed.
This issue was not caused by me but clearly by a problem within your app. Despite that, I have been informed that I am not eligible for a refund, which I find very unfair and unacceptable.
Please investigate this matter urgently and process my refund accordingly. I hope your team can review this case seriously, as such a basic technical error should not cause inconvenience to your customers.
This issue was not caused by me but clearly by a problem within your app. Despite that, I have been informed that I am not eligible for a refund, which I find very unfair and unacceptable.
Please investigate this matter urgently and process my refund accordingly. I hope your team can review this case seriously, as such a basic technical error should not cause inconvenience to your customers.
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Couldn’t change flight
I tried to change my flight due to delayed visa, but the app would freeze up and become unresponsive.
Response from developer
Hi JasonLWharton, We are sorry for any inconvenience caused. We are here to help and our Customer Service is available 24/7. Kindly inform us your Airpaz Code including your concern through https://airpaz.link/app-feedback?source=AS&username=1189 Your cooperation is highly appreciated; thank you for your time in leaving this note for improvement. Regards, AzO Airpaz
Thiếu thông tin chỉ dẫn khiến tôi mất vé.
Đặt vé thông qua ứng dụng Airpaz nhưng phần điền thông tin người đi thiếu hướng dẫn điền tên đệm sau tên gọi dẫn đến việc khi ra sân bay không được đi. Nhân viên hãng bay đã bắt tôi mua vé mới với tên đầy đủ. Thật đáng tiếc vé đã không được hoàn trả. Một trải nghiệm không vui chút nào!😔
Scam
Booked a flight, two hours later I get an email saying the tickets are not available and a refund has been issued. Weeks later they still have my money and the charge remains on my credit card. Credit card does not have a record of any refund. I have filed a fraud request with my credit card company and am painfully waiting for the credit card to reimburse the false charge.
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Promo code scam to download app.
Would not allow AUD with promo code when switched to SGD as requested did not allow for promo option. BEWARE!
Fake/scam promo
Save 500k IDR on first app booing for downloading this terrible app is a scam. Terms are actually 2% saving up to 500k IDR with minimum flight cost of 2.5m IDR!!!
