NOT AirAsia app. Adds 13.7% fee!
This is not the official AirAsia app, so you will always pay more than if you booked direct. They pay a lot of marketing costs so they appear alongside (or even above) AirAsia in search results.
Ultimately it’s essentially a scam as it adds entirely unnecessary fees. Avoid.
Ultimately it’s essentially a scam as it adds entirely unnecessary fees. Avoid.
Dave
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Worst app ever i swear
My experience with Airpaz was extremely disappointing.
At first, I booked a flight ticket through them, but when I arrived at Da Nang Airport, I discovered that there was actually no booking under my name. The airport was extremely crowded, and I had to stand in a very long line waiting for my turn, only to be told in the end that my reservation did not exist. Because of this, I was forced to purchase another ticket at the airport.
After that, I contacted Airpaz asking for compensation. At first, they refused. After many attempts and long conversations, they finally agreed to compensate me, but until today I have never received any actual refund or payment.
I tried contacting them many times over the past 9 months, but dealing with their customer service became exhausting and frustrating. Sometimes they barely reply at all, and when they do, they simply claim that the compensation was already processed, while in reality I received nothing. What is even more frustrating is that they never seriously try to investigate whether the issue might be from their side in the first place.
Honestly, this was one of the worst customer service experiences I have ever had.
At first, I booked a flight ticket through them, but when I arrived at Da Nang Airport, I discovered that there was actually no booking under my name. The airport was extremely crowded, and I had to stand in a very long line waiting for my turn, only to be told in the end that my reservation did not exist. Because of this, I was forced to purchase another ticket at the airport.
After that, I contacted Airpaz asking for compensation. At first, they refused. After many attempts and long conversations, they finally agreed to compensate me, but until today I have never received any actual refund or payment.
I tried contacting them many times over the past 9 months, but dealing with their customer service became exhausting and frustrating. Sometimes they barely reply at all, and when they do, they simply claim that the compensation was already processed, while in reality I received nothing. What is even more frustrating is that they never seriously try to investigate whether the issue might be from their side in the first place.
Honestly, this was one of the worst customer service experiences I have ever had.
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Response from developer
Hi , We are sorry for any inconvenience caused. We are here to help and our Customer Service is available 24/7. Kindly inform us your Airpaz Code including your concern through https://airpaz.link/app-feedback?source=AS&username=1434Your cooperation is highly appreciated; thank you for your time in leaving this note for improvement. Regards, AzO Airpaz
NEVER BOOK WITH AIRPAZ
Please never book with Airpaz. They are the worst, and will mess up your ticket.
Best booking app
Super fast, user-friendly, and secure. Best booking app!
