New version is useless
The new interface is totally useless. Can’t even book flights. Need to use website. What’s the point of having an app?
Everything is bad
So the app is shockingly bad. You can book your flights in the app, but once everything is finalised, you still won’t have access to the itinerary and booking in the app. You would need to manually enter it. Like why? Every other app seems capable of doing this without so much hassle. And this is all while i am actually logged in. Next, despite paying for business class in the hopes of avoiding issues, or at least minimising the issues or having them resolved easier, alas that is not to be the case. Batikair literally does not care about its customers. Don’t matter if you pay more or pay less, they will treat you like dirt regardless. So I guess at least they are consistent. Again alas, thats where their consistency ends. I had contacted customer service to try and get some answers and compensation for their error, the feedback I got after over 2 weeks, was pretty them saying that its not their fault, gaslight me to say it is all my fact despite all contradictory evidence. I then responded to their email with evidence and they have since ghosted me. So i highly highly recommend that no one in their right minds to fly Batikair. If their obvious systems are so erroneous, can you imagine the back end? Just how trustworthy would their safety systems be?
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Complaint
I am in line with the previous comments. The company is a disaster, they delayed my flights and did not take care of my hotel reservations and my paid excursions. Don't buy from this company if you want to travel quietly
Need to fix bugs and update app
There are many glitches happening on the app. They need IT to go over the app and fix and make an update to the all to make it work as it’s suppose to.
Doesn’t work
Can’t add trip to app the website is blocked
