Verification Removed and Still Unresolved After a Month
I was already verified on Airtm, but my verification was suddenly removed, possibly due to an issue on their side. I submitted all the required information and documents, and I’ve now been waiting a full month without any resolution.
The in-app support team responds quickly, which I appreciate. However, when it comes to support tickets, the response and resolution times are extremely disappointing. It’s been a month, and I still haven’t received a proper response or any meaningful update on my case.
I’m genuinely frustrated and worried that I’ll have to wait another month just to get verified again. I’ve done everything requested of me, and I simply need someone to review my case and resolve the issue. This experience has been very disappointing.
The in-app support team responds quickly, which I appreciate. However, when it comes to support tickets, the response and resolution times are extremely disappointing. It’s been a month, and I still haven’t received a proper response or any meaningful update on my case.
I’m genuinely frustrated and worried that I’ll have to wait another month just to get verified again. I’ve done everything requested of me, and I simply need someone to review my case and resolve the issue. This experience has been very disappointing.
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AEAbdalazim Elagib
Response from developer
Hello Abdalazim Elagib, We are very sorry for the inconveniences you are experiencing with your verification. Please let me know your ticket number so we can provide you with personalized assistance and resolve the issue as soon as possible. We value your patience!
Awful Customer Service. Money locked
I can’t withdraw my money. I have a ticket open for around a month now and they never reply. They just have to send me the correct address verification link and they don’t respond!!
ABAsto Basto
Worst customers services support ever
This apps payment processor is very poor and the most worst and annoying part is their customer services support, I texted them regarding my transaction and no response for good 2 days.. it’s so annoying that I have to close the account myself .. smh 🤦♂️
ZZamani1209
Response from developer
Hi Zamani, we're sorry for the frustration this has caused. We understand how important timely support is, especially when dealing with transactions. Please email us at support@airtm.com with your transaction details so our team can review your case and assist you. We appreciate your feedback.
Nice app
I’ve been using airtm for months now and I Can say they’re incredible and amazing.
The only little issues they have is not able to accept wire transfer payments bellow 1500$
The only little issues they have is not able to accept wire transfer payments bellow 1500$
UUchezzybanks
No la recomiendo
Se demoran más de lo debido con la validación, nunca me activaron la tarjeta aunque lleve el formulario como 3 veces y el soporte técnico no existe
Oojedapabloe
