Mr
I am extremely disappointed with this service. A MoonPay Direct transfer was initiated from my AirTM account on 22 July 2026 to my local UK bank account. More 11 working days now, the funds have still not arrived. This is my first time using it. Customer support has not resolved the issue and doesn’t respond anymore, and the delay is unacceptable. I hope I have not been scammed. I hope this issue is addressed promptly and that better support is provided to customers facing similar situations.
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Worst Customer Service Ever
The customer service is horrible. Imaging making a new account for the first time and you can’t even verify your account. After multiple tickets and DAYS, I finally get a response to verify via email, however, It’s been multiple days without a response and my account is limited. Save your trouble with this service unless you’re a masochist.
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Response from developer
Hello Roblance7pr, sorry for the inconvenience, it is not the experience we want for our users, we apologize, please share us your ticket number or your issue/concerns to support@airtm.com. We're here to support. Greetings!
IF I DIE HOLD AIRTM RESPONSIBLE
My account got temporarily disabled since Sunday the 26th of this month July since today I contacted their support no reply or what ever they keep creating a stupid tickets….,I literally have no money on me nothing at all I haven’t eaten well because they held my money
Honestly
The best transaction platform ever
My experience
The App is good can easily transfer money but customer service is very poor it’s been 1 month they didn’t solved my problems,they ignored my emails it’s my experience
