Worst Customer Service Ever
The customer service is horrible. Imaging making a new account for the first time and you can’t even verify your account. After multiple tickets and DAYS, I finally get a response to verify via email, however, It’s been multiple days without a response and my account is limited. Save your trouble with this service unless you’re a masochist.
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IF I DIE HOLD AIRTM RESPONSIBLE
My account got temporarily disabled since Sunday the 26th of this month July since today I contacted their support no reply or what ever they keep creating a stupid tickets….,I literally have no money on me nothing at all I haven’t eaten well because they held my money
Honestly
The best transaction platform ever
My experience
The App is good can easily transfer money but customer service is very poor it’s been 1 month they didn’t solved my problems,they ignored my emails it’s my experience
Extremely disappointed with customer support and account resolution
I have had a very disappointing experience with Airtm.
My account was restricted because of what was believed to be duplicate accounts. I explained that this was unintentional and cooperated fully with the compliance team, but I have still been left waiting without a clear resolution.
The biggest issue is the lack of communication. I have been unable to access my own funds for an extended period, and updates have been very limited despite multiple support tickets and follow-up emails.
The app itself may work well when everything is normal, but customer support and the time taken to resolve account issues have been extremely disappointing. I hope Airtm improves its response times and communication with customers facing urgent account problems. I am happy to provide any further information to help resolve issue.
I will happily revise my rating if my case is resolved fairly and promptly.
My account was restricted because of what was believed to be duplicate accounts. I explained that this was unintentional and cooperated fully with the compliance team, but I have still been left waiting without a clear resolution.
The biggest issue is the lack of communication. I have been unable to access my own funds for an extended period, and updates have been very limited despite multiple support tickets and follow-up emails.
The app itself may work well when everything is normal, but customer support and the time taken to resolve account issues have been extremely disappointing. I hope Airtm improves its response times and communication with customers facing urgent account problems. I am happy to provide any further information to help resolve issue.
I will happily revise my rating if my case is resolved fairly and promptly.
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No recomiendo
Muchas trabajas te limitan por cualquier cosa y el tike dura dias sin ser atendido no tienen soporte vía llamada y en el chat en vivo te dicen que no pueden ayudarte por alli te piden fotos y verificaciones adicionales aun ya presentando tu verificación, no lo recomiendo para nada si usas este método de pago
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good service
Good
👌🏾
Very very good
Excelente
Lo mejor
Good used experience
The user experience is good so far
Great
The payment method is amazing
Poor Customer Service
I am stranded abroad on vacation due to my inability to access my money on their app.
Highly do not recommend.
Highly do not recommend.
DO NOT USE THIS APP
If you have used this app and you’ve not received your funds and account closed without reason.
Request for a final response letter and make an official report to the final regulation of your country.
This doesn’t look right in all way.
I wish I read this reviews earlier.
Customer service is poor.
My account was closed I have requested an official letter to take further actions and no reply has been given.
Request for a final response letter and make an official report to the final regulation of your country.
This doesn’t look right in all way.
I wish I read this reviews earlier.
Customer service is poor.
My account was closed I have requested an official letter to take further actions and no reply has been given.
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Useless app
Don’t waste your time, I wish I could give zero stars. Useless app and the customer care team doesn’t even reply emails
Good Good
5 Star
Love
I love this app
Good experience
Smooth and ez to use
Functionality
Really good and easy to use
No responden ni tienen soporte
Pesima aplicación. El soporte no existe o simplemente responden. Parece que es estafa por que no te dejan retirar tu dinero y después no responden a los reclamos. Sus famosos “glitches” están causando que se congele o pierdas dinero.
s
Definitely a great app to use and is does transfer from your wallet into your UK British account, absolutely fantastic.
