Scam
Mr
Response from developer
Hi. We're sorry for the delay and understand your concern. We want to assure you that your case is currently being handled by our team. We appreciate your patience while we complete the necessary checks to resolve it. We'll keep you updated as soon as we have the resolution. Thank you for your understanding.
La mejor
Brazon
Worst Customer Service Ever
Response from developer
Hello Roblance7pr, sorry for the inconvenience, it is not the experience we want for our users, we apologize, please share us your ticket number or your issue/concerns to support@airtm.com. We're here to support. Greetings!
IF I DIE HOLD AIRTM RESPONSIBLE
Honestly
My experience
Extremely disappointed with customer support and account resolution
My account was restricted because of what was believed to be duplicate accounts. I explained that this was unintentional and cooperated fully with the compliance team, but I have still been left waiting without a clear resolution.
The biggest issue is the lack of communication. I have been unable to access my own funds for an extended period, and updates have been very limited despite multiple support tickets and follow-up emails.
The app itself may work well when everything is normal, but customer support and the time taken to resolve account issues have been extremely disappointing. I hope Airtm improves its response times and communication with customers facing urgent account problems. I am happy to provide any further information to help resolve issue.
I will happily revise my rating if my case is resolved fairly and promptly.
Response from developer
Hello Okele, We sincerely apologize for the delay and frustration caused. We have escalated your case directly to our Compliance team, requesting priority and speed. You will receive an update shortly within your open ticket. We appreciate your patience and cooperation as we work to resolve this for you as soon as possible.
No recomiendo
good service
👌🏾
Excelente
Good used experience
Great
Poor Customer Service
Highly do not recommend.
DO NOT USE THIS APP
Request for a final response letter and make an official report to the final regulation of your country.
This doesn’t look right in all way.
I wish I read this reviews earlier.
Customer service is poor.
My account was closed I have requested an official letter to take further actions and no reply has been given.
Response from developer
Hello Michaelswa, we are very sorry for the inconvenience with your account. Please confirm your ticket number or contact us at socialmedia@airtm.io so we can provide you with personalized assistance. We appreciate your patience!
Useless app
Response from developer
Hello, We’re sorry to hear about your experience. We understand how frustrating it can be when you need assistance and don’t receive a response. This is not the service we aim to provide. Please contact us at support@airtm.com with your ticket details so we can review your case and assist further. Thank you for your feedback.
