Airtm Reviews: Is It Legit?

Customer Experience

Positive experience58.3% of reviews
Neutral1.9% of reviews
Negative experience39.8% of reviews

~ Based on 206 written reviews from the US App Store.

What users say about Airtm

Is Airtm Safe?

Airtm appears safe based on user ratings. AppsHunter Safety Score for Airtm is 96/100.

This assessment is based on 5,029 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 5,029 App Store ratings for Airtm.

Is Airtm Legit?

Airtm appears to be a legitimate app. AppsHunter Legitimacy Score for Airtm is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nice app

I’ve been using airtm for months now and I Can say they’re incredible and amazing.
The only little issues they have is not able to accept wire transfer payments bellow 1500$

No la recomiendo

Se demoran más de lo debido con la validación, nunca me activaron la tarjeta aunque lleve el formulario como 3 veces y el soporte técnico no existe

Súper apppp recomendada

Siempre muy activa esta app pagos y comisiones acordes y con auditoría y gente certificada

Restringe cuentas

Llevo días con la cuenta restringida por una re-verificación y no dan respuesta, se envió toda la documentación que pidieron y sigue el dinero preso en la cuenta, de verdad es una falta de respeto y seriedad lo que están haciendo, estoy esperando la semana que esta semana a ver si resuelven, de lo contrario iré a las autoridades a formular la denuncia por estafa!
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Buenísimo

Buenísimo

SCAM, Be aware!

This is a scam. The app collects personal data for “verification” then it will not allow you to create any account even after you pass the so-called verification process.
The error message that appears is “something went wrong”!
Good luck trying to contact support because no one will answer the chat or email.
Again be very suspicious of this app!.
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Verifications

Poor customer service. They rarely get back to you, and I have now been waiting for more than three days.

I had an issue with the verification process. They emailed me asking me to provide a photo of my document and a selfie of me holding it. Normally, when a company asks for this, you would expect them to manually complete the verification once you have provided the requested proof. However, that was not the case here — they simply sent me another link to go through the same verification process again.

I have repeatedly tried to contact support, but I have received no proper help or resolution. At this point, I am also concerned about what has actually happened to the documents and personal information I submitted, as I am still waiting for the issue to be resolved.

If this continues, I may have to report the matter as a potential data-handling concern.
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Excelente

Me gusta airtm, me siento cómoda usándola y es súper sencillo, sin complicaciones.

Muy fácil

Estaba muy asustada al principio, pero el chico me guió el que me iba a cambiar y pude hacerlo, y de verdad esta bien sencillo y logre hacerlo

Excellent!

The easiest and quickest ways to get your money! Specially if you are a freelancer like me!

Excelente app

Excelente app para compra de artículos y beneficios digno

Fácil y rápida

Simplemente simplifica el proceso de envío de dinero a nuestros familiares y amigos

You must use it

Best of best

Great app for freelancers

Fast, smooth and professional app for freelancer payment method needs.

Excelente servicio

Uno de las mejores app que uso

Scam

This is a scam! Do not use, you send crypto to it and then you can’t get the card because it won’t stop pending then you can’t withdraw youe money! This is a scam, do not use!

Mr

I am extremely disappointed with this service. A MoonPay Direct transfer was initiated from my AirTM account on 22 July 2026 to my local UK bank account. More 11 working days now, the funds have still not arrived. This is my first time using it. Customer support has not resolved the issue and doesn’t respond anymore, and the delay is unacceptable. I hope I have not been scammed. I hope this issue is addressed promptly and that better support is provided to customers facing similar situations.
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La mejor

La mejor

Brazon

Muy cómoda para hacer las operaciones

Worst Customer Service Ever

The customer service is horrible. Imaging making a new account for the first time and you can’t even verify your account. After multiple tickets and DAYS, I finally get a response to verify via email, however, It’s been multiple days without a response and my account is limited. Save your trouble with this service unless you’re a masochist.
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Response from developer

Hello Roblance7pr, sorry for the inconvenience, it is not the experience we want for our users, we apologize, please share us your ticket number or your issue/concerns to support@airtm.com. We're here to support. Greetings!