Airtm appears to be a legitimate app. The AppsHunter Legitimacy Score for Airtm is 88 out of 100 points across 7 verification signals from App Store and developer data.

Airtm Reviews: Is It Legit?

Name: Airtm
Rating: 4.81635 (5200 reviews)

Airtm

Airtm, Inc.

💰 Finance

Customer Experience

Positive experience57.4% of reviews

Neutral1.9% of reviews

Negative experience40.7% of reviews

~ Based on 209 written reviews from the US App Store.

What users say about Airtm

Reviews of Airtm are mostly negative: the Finance app is rated 4.8/5 from 5.2K App Store ratings. What users like most: great, easy to use, user-friendly interface. Top complaints: occasional crashes and bugs, restricted for US users. Summarized from real user reviews.

Positive things

🚀Great, easy to use
👍User-friendly interface
💰Useful for receiving payments
🌎Works across countries
🔒Secure transactions

Negative things

🐛Occasional crashes and bugs
🚫Restricted for US users
💳Withdrawal issues and limitations
🤖Poor customer support
🔒Account restrictions and blocks

Is Airtm Safe?

Airtm appears safe based on user ratings. AppsHunter Safety Score for Airtm is 96/100.

This assessment is based on 5,200 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience

1.3% of ratings suggest some concerns

2.7% of ratings point to a risky experience

~ Based on 5,175 App Store ratings for Airtm.

Is Airtm Legit?

Airtm appears to be a legitimate app. AppsHunter Legitimacy Score for Airtm is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Verification Removed and Still Unresolved After a Month

I was already verified on Airtm, but my verification was suddenly removed, possibly due to an issue on their side. I submitted all the required information and documents, and I’ve now been waiting a full month without any resolution.

The in-app support team responds quickly, which I appreciate. However, when it comes to support tickets, the response and resolution times are extremely disappointing. It’s been a month, and I still haven’t received a proper response or any meaningful update on my case.

I’m genuinely frustrated and worried that I’ll have to wait another month just to get verified again. I’ve done everything requested of me, and I simply need someone to review my case and resolve the issue. This experience has been very disappointing.

AEAbdalazim Elagib

13 days ago

Response from developer

Hello Abdalazim Elagib, We are very sorry for the inconveniences you are experiencing with your verification. Please let me know your ticket number so we can provide you with personalized assistance and resolve the issue as soon as possible. We value your patience!

Awful Customer Service. Money locked

I can’t withdraw my money. I have a ticket open for around a month now and they never reply. They just have to send me the correct address verification link and they don’t respond!!

ABAsto Basto

17 days ago

Worst customers services support ever

This apps payment processor is very poor and the most worst and annoying part is their customer services support, I texted them regarding my transaction and no response for good 2 days.. it’s so annoying that I have to close the account myself .. smh 🤦‍♂️

ZZamani1209

23 days ago

Response from developer

Hi Zamani, we're sorry for the frustration this has caused. We understand how important timely support is, especially when dealing with transactions. Please email us at support@airtm.com with your transaction details so our team can review your case and assist you. We appreciate your feedback.

Nice app

I’ve been using airtm for months now and I Can say they’re incredible and amazing.
The only little issues they have is not able to accept wire transfer payments bellow 1500$

UUchezzybanks

25 days ago

No la recomiendo

Se demoran más de lo debido con la validación, nunca me activaron la tarjeta aunque lleve el formulario como 3 veces y el soporte técnico no existe

Oojedapabloe

a month ago

Súper apppp recomendada

Siempre muy activa esta app pagos y comisiones acordes y con auditoría y gente certificada

KKhymera2093

a month ago

Restringe cuentas

Llevo días con la cuenta restringida por una re-verificación y no dan respuesta, se envió toda la documentación que pidieron y sigue el dinero preso en la cuenta, de verdad es una falta de respeto y seriedad lo que están haciendo, estoy esperando la semana que esta semana a ver si resuelven, de lo contrario iré a las autoridades a formular la denuncia por estafa!

AAlbertog220

a month ago

Buenísimo

Ssmmdbdksd

a month ago

SCAM, Be aware!

This is a scam. The app collects personal data for “verification” then it will not allow you to create any account even after you pass the so-called verification process.
The error message that appears is “something went wrong”!
Good luck trying to contact support because no one will answer the chat or email.
Again be very suspicious of this app!.

@@DigitalNomad

a month ago

Response from developer

Hi, we’re sorry for the frustration you experienced. Verification is required to help keep accounts secure, but we understand how concerning it is when you encounter an unexpected error afterward. Please contact our Support team so we can review your case and help resolve the issue. Thank you for your feedback.

Verifications

Poor customer service. They rarely get back to you, and I have now been waiting for more than three days.

I had an issue with the verification process. They emailed me asking me to provide a photo of my document and a selfie of me holding it. Normally, when a company asks for this, you would expect them to manually complete the verification once you have provided the requested proof. However, that was not the case here — they simply sent me another link to go through the same verification process again.

I have repeatedly tried to contact support, but I have received no proper help or resolution. At this point, I am also concerned about what has actually happened to the documents and personal information I submitted, as I am still waiting for the issue to be resolved.

If this continues, I may have to report the matter as a potential data-handling concern.

JJjenzus1

I am extremely disappointed with this service. A MoonPay Direct transfer was initiated from my AirTM account on 22 July 2026 to my local UK bank account. More 11 working days now, the funds have still not arrived. This is my first time using it. Customer support has not resolved the issue and doesn’t respond anymore, and the delay is unacceptable. I hope I have not been scammed. I hope this issue is addressed promptly and that better support is provided to customers facing similar situations.

HHexplorey

3 months ago

Response from developer

Hi. We're sorry for the delay and understand your concern. We want to assure you that your case is currently being handled by our team. We appreciate your patience while we complete the necessary checks to resolve it. We'll keep you updated as soon as we have the resolution. Thank you for your understanding.