Miles & Miles number
Flight
App hat nicht das getan wofür sie da ist
Erol Salih
iki defa uçuyoruz
Danke
Bad Bad Bad
Sehr Schade
Mr Sada
Язык
Low cost turkish airline
Unresolved Refund for Months – Extremely Poor Customer Service
Unresolved Refund for Months – Extremely Poor Customer Service
Review:
I had a very disappointing experience with AJet. My flight from Sharjah to Istanbul on 24 July 2025 was delayed by more than five hours, which forced me to stay overnight in Istanbul and incur additional expenses for accommodation, transport, and food.
AJet later informed me that they would compensate me with 400 EUR and confirmed that the payment had been transferred on 24 September 2025. However, the money has never arrived.
Over the past several months, I have sent dozens of emails, provided bank statements, personal information, and every document they requested. My bank (N26 in Germany) has officially confirmed that no such transfer ever reached my account and that there is no trace of this transaction in the payment system.
Despite this, AJet continues to insist that the payment was made, while refusing to provide a verifiable transfer confirmation that includes the IBAN and transaction details. They also refuse to initiate a proper investigation with their bank.
This situation has now been ongoing since September 2025, consuming an unreasonable amount of time and effort for a payment that should have been simple to resolve.
The customer service responses are repetitive and unhelpful, and the issue remains unresolved after months.
I strongly advise travelers to be cautious. If a problem occurs, resolving it with this airline can become extremely difficult and time-consuming.
