Akia

Akia

Guest Relationship Management

23 ratings
6 reviews
Free

Details

Released
October 19, 2018
Updated
October 20, 2026

Features

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About

This AI-powered platform streamlines hospitality operations and enhances guest satisfaction. It offers automated messaging, mobile check-in, digital menus, and personalized mobile experiences without requiring app downloads.

✓AI-powered guest journey platform
✓Automated operations
✓Guest satisfaction enhancement
✓Mobile check-in
✓Digital surveys and menus
✓Personalized mobile experiences
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What's New in Akia

6.1.0

October 20, 2026

What's New in 6.1.0 New • Team chats: name a chat when you create it, and rename it later from the chat details screen. • Guest room conversations: switch to a guest's room conversation from the conversation's channel switcher. • Reservation details now show the location's address and custom fields, such as room codes. • Templates open in a new, cleaner tray. Fixes and improvements • Fixed text that showed up black in dark mode on several screens, including date and time pickers and formatted messages. • Fixed the "snoozed until" date showing the wrong time. • Fixed revoking door access codes. • On tablets, the order details tray no longer locks the screen to portrait. • Removed a Respond button on Airbnb reservation requests that didn't do anything. • Updated the app's core framework for better performance and stability.

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User reviews

Being ruined by AI

Their customer service used to be top notch now it’s abysmal and they just tripled their pricing because they need to make up for the bad AI they’re paying for. Sticking around in hopes they go back to what worked. Was a fantastic company for a few years.

UI updates are terrible

App is not nearly as responsive as it once was. All inputs seem to be delayed. Messages to 3rd party platforms are being delayed.

GAME CHANGER!!

The Akia App is amazing! Super helpful and convenient when I’m OOO. It’s almost like I hired another employee! I LOVE IT!!! Really a game changer!

Life changing

Akia has transformed the way I run my business. The mobile app is so helpful while I’m out in the field. Can’t imagine life without Akia!

Really good chat experience

I haven’t found another company with this good of an app. My guests love how responsive I am!

Developer apps

FAQ

What is Akia?

Akia is an AI-powered guest journey platform designed to help hospitality businesses streamline operations and improve guest satisfaction through automation and personalized mobile experiences.

Does Akia require app downloads for guests?

No, Akia provides a personalized mobile experience through Mini Apps that do not require guests to download separate applications.

What kind of features does Akia offer for guest engagement?

Akia offers features such as mobile check-in, digital surveys, F&B menus, arrival guides, marketing tools, and VoIP to enhance guest engagement.

What is the rating and user feedback for Akia?

Akia has a high rating of 4.8 stars from 20 ratings, indicating positive user sentiment regarding its functionality and impact on guest satisfaction.

On which devices can Akia be used?

Akia is supported on iPhones, iPads, and iPods, making it accessible to a wide range of users within the Apple ecosystem.

How often is Akia updated?

The latest version of Akia is 5.15.11, and it was last updated on March 21, 2026, suggesting a commitment to ongoing development and improvements.

Is Akia suitable for businesses of all sizes?

While not explicitly stated, the comprehensive features and AI-powered automation suggest Akia is designed to benefit businesses looking to scale their guest service operations effectively.

Does Akia have ads?

Akia does not contain advertisements, as indicated by the 'hasAds' flag being false.