Bad payment handling
The app is generally below the market average. I mean globally, many local apps mostly are the same quality (very bad).
Considering current AI and product design capabilities, the overall UI/UX could be improved quite easily.
My main issue was the lack of proper onboarding. The app did not guide me to:
- add my address;
- top up my wallet;
- subscribe.
When I tried to subscribe after opening the app, it said that I needed to complete / fill in my account. However, I had to figure out myself where exactly to do that.
The same issue happened again with the wallet top-up: the app told me to “go there”, but did not make the process clear or intuitive.
And the final issue: after I actually made the payment to Al Ain Water, which I confirmed with my bank, the wallet balance did not update.
I made two attempts:
- AED 100 by entering card details through the website;
- AED 50 via Apple Pay.
I am writing this review 20 minutes after the transactions, and the wallet balance still has not changed.
Considering current AI and product design capabilities, the overall UI/UX could be improved quite easily.
My main issue was the lack of proper onboarding. The app did not guide me to:
- add my address;
- top up my wallet;
- subscribe.
When I tried to subscribe after opening the app, it said that I needed to complete / fill in my account. However, I had to figure out myself where exactly to do that.
The same issue happened again with the wallet top-up: the app told me to “go there”, but did not make the process clear or intuitive.
And the final issue: after I actually made the payment to Al Ain Water, which I confirmed with my bank, the wallet balance did not update.
I made two attempts:
- AED 100 by entering card details through the website;
- AED 50 via Apple Pay.
I am writing this review 20 minutes after the transactions, and the wallet balance still has not changed.
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Response from developer
Hi, sorry for the unpleasant experience you had with our app. We request you to upgrade the app to the latest version. Do write to us at help@alainwater.com or call 800 25246 if you still face any issue.
Delivery
They are not coming to deliver every week and I should always remind them for delivery and they are not accepting coupons which are given worst service
Response from developer
Hello, we are sorry for your experience, can you please reach out to us with your order details on help@alainwater.com or call 800 25246 for us to resolve this at the earliest.
So slow in terms of getting an invoice
I use this application for my work and every time I top up the wallet I don’t get any invoice when I asked for an invoice it takes more then 2 weeks and still no updates
Delivery boy is fantastic
Delivery boy ramesh is very responsive
Delivery inefficient
They don’t respond to their complaints. It takes weeks before you get the delivery after requesting it.
