I love it
Perfect 100%
DO NOT USE THIS
They take your money and don’t give it back and they won’t even let you cancel your account on there so you just keep getting charged every month. I’m one day three of trying to cancel mine and they won’t give it for me.
New levels of greed.
I don’t recommend downloading this, they charge you two fees to get the money in your account, this is a newer thing so be weary of older reviews.
Great
5
Dark patterns used to prevent subscription cancellation
I’m a UX Designer so I recognize a dark pattern when I see one - and this app certainly uses them specifically when it comes to subscriptions.
For one, I never used this app or any of its features. I signed up and forgot about it, as most people do with these types of apps. However, Albert doesn’t notify you when your subscription is about to renew and they refuse to offer refunds for mistakenly renewed subscriptions - something that most apps do.
You can’t talk to human support, you have to go through their AI tool. The issue is the AI tool tells you to go to a link to deactivate your account; however once you get there, there’s no clear way to actually deactivate the account. It’ll let you pause your subscription but there’s no actionable way to actually cancel it. The AI support is not helpful when it comes to this and could not provide me a solution - so I had to temporarily pause it at this time.
Now I’m out $20 for some useless AI tool and they’re telling me they won’t refund me even though I clearly never used the app or meant to renew? That’s a shady business practice.
Do not use this app.
For one, I never used this app or any of its features. I signed up and forgot about it, as most people do with these types of apps. However, Albert doesn’t notify you when your subscription is about to renew and they refuse to offer refunds for mistakenly renewed subscriptions - something that most apps do.
You can’t talk to human support, you have to go through their AI tool. The issue is the AI tool tells you to go to a link to deactivate your account; however once you get there, there’s no clear way to actually deactivate the account. It’ll let you pause your subscription but there’s no actionable way to actually cancel it. The AI support is not helpful when it comes to this and could not provide me a solution - so I had to temporarily pause it at this time.
Now I’m out $20 for some useless AI tool and they’re telling me they won’t refund me even though I clearly never used the app or meant to renew? That’s a shady business practice.
Do not use this app.
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