Poor Funtionality
You can’t use the app with cellular data and Alert 360 does not have this tied into the security system. Always fail loading out side of my house network.
Blurry since updating
After updating the app the camera view on the app is constantly blurry!
Slow Connection
Since the last update it takes 5-10 minutes to arm/disarm using app. I have 1g internet at home & it still takes this long
Difficult and often faulty
Good pic on camera. Thats the only good thing i have to say about these cameras or 360 customer service/support.
I have camera’s for safety reasons. I had a theft. Knew the time range it happened. I dont have a single frame to give the police. Cant watch at a continuous fast forward. 1/2 the time it reads ‘no video available’. Why have cameras if you can’t easily review recordings? Waste ic time and money.
I have camera’s for safety reasons. I had a theft. Knew the time range it happened. I dont have a single frame to give the police. Cant watch at a continuous fast forward. 1/2 the time it reads ‘no video available’. Why have cameras if you can’t easily review recordings? Waste ic time and money.
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BUGS!
Constant crashing and video image stays on long enough to see the main menu. Definitely needs a revamp. Had no issues for a while then all of a sudden it won’t stay on the camera I choose before the app kicks you off all the way to the main home page of my phone.
Virtually unusable
The software is just unusable and the desktop is just as bad. Whoever developed needs to be fired.
Can’t get playback
Camera won’t playback
Inconsistent
Did you change the app/access? All was working just fine and now all of a sudden everything is offline for hardwired cameras? What happened???
The worst service and app
Fails when you need it the most. App is useless.
Cameras not practical
These cameras repurposed by CSG do not have reliable use. I would never purchase them again if I had hindsight.
Very Bad!
The new update fixed some issues, but it only scratched the surface as far as the abysmal quality of this app. Ever since I’ve updated I don’t receive any notifications from the app. I’ve restarted my phone multiple times, checked all notification settings multiple times and still nothing! Very disappointed that this service costs an arm and a leg but has such a poor user interface and even worse customer service. If you are looking for a security/surveillance system, do yourself a favor and look for something else. Highly recommend NOT using this company, your hard earned money and valuables won’t be secure.
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Hate New Version of App
I don’t know why they had to change the app - this version is not user friendly! I cant stand it!
Easy to use
I have had hard wired cameras for about two years now, and have been very happy with them. I changed from WiFi cameras, which weren’t that great because of the storage. This has a dvr with tons of storage. I like the app as it’s simple to use and always works. I’m able to pull up my cameras anywhere I am within seconds. I wish the zoom was more clear so if I needed to zoom in on a license plate I could see it clearly. Other than that I don’t have any issues with it.
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Playback
After how long, the app is finally updated. It seems ok, but the playback continues to show a solid blue streamline rather than blue for outside movement. Because of theft in my neighborhood, I spend unnecessary time every day filtering through the night's activities. When I originally signed up with Alert 360 the app playback showed movement. We even said something about it to our in-home technician 6 months ago. Our agreement timeline expired and we are looking into new options.
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New update is terrible
Not a fan of the new update and I hope it doesn’t stick around long.
The ability to simply pull up a dvr and swipe through cameras quickly is gone.
I hope something is fixed soon.
The ability to simply pull up a dvr and swipe through cameras quickly is gone.
I hope something is fixed soon.
Times?
Somehow the time on the cameras does not correlate to the actual time. Seems like this should be an easy fix in settings, but it’s not. Frustrating
Country Livin
Alert 360 adds another level of security for us old folks that enjoy country livin. Alert 360 and my 9mm; it don’t get much better.
Keeps going “device is offline”
Every few months, it happens, I can’t view the cameras because they go offline as my subject states.
I’ve done nothing to change passwords, or anything I can think of that would cause this.
I have to delete the app, reinstall it and log back in. Sometimes I have problems doing this.
Not sure what’s happening.
The app is easy to use, has the necessary menu to look at my cameras when the app works.
Help!
I’ve done nothing to change passwords, or anything I can think of that would cause this.
I have to delete the app, reinstall it and log back in. Sometimes I have problems doing this.
Not sure what’s happening.
The app is easy to use, has the necessary menu to look at my cameras when the app works.
Help!
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Love it
I have been using this system for years and I love it. As i write this message I can’t read anything g due to nothing g show g up on the memo. Bu I hope this reads welll and you get that this system is great.
Thank you
I had a issue with my doorbell camera and they spent days and hours until they got it working the problem was with AT&T. I thank Daniel for working so diligently with AT&T to get the problem solved.
