Alignment Health Plan User Reviews

Name: Alignment Health Plan
Rating: 2.82258 (62 reviews)

Alignment Health Plan

Alignment Healthcare, LLC

🔧 Utilities

💪 Health & Fitness

Customer Experience

Positive experience13.6% of reviews

Neutral13.6% of reviews

Negative experience72.7% of reviews

~ Based on 22 written reviews from the US App Store.

Is Alignment Health Plan Safe?

Alignment Health Plan has mixed safety signals based on user ratings. AppsHunter Safety Score for Alignment Health Plan is 60/100.

This assessment is based on 62 user ratings, with an App Store average of 2.8/5.

Safety Analysis

42.3% of ratings point to a safe experience

11.5% of ratings suggest some concerns

46.2% of ratings point to a risky experience

~ Based on 52 App Store ratings for Alignment Health Plan.

Is Alignment Health Plan Legit?

Alignment Health Plan appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Alignment Health Plan is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Cannot log in

I’m new to this plan and I have been billed my first statement and I’m trying to create an account to pay it and it does not let me create an account I fill in all the info and on the final Step is just stuck there like no response

lloydielui

5 months ago

Horrible

I moved from a different state and had to sign up for a different medicare health plan they told me Alignment was great the best in this area well two months in a row. My plan has not been activated in December 2025. It didn’t get activated till almost the end of the month and I was assured that it was going to be activated for 2026 and again I’m on the phone every day not activated. Well it takes time for the system to update. Excuse me I should not have had to have this problem in the first place.

mpaguirre

7 months ago

I love Alignment Health Plan App

The Alignment App is super cool and I love its features too. I love the health plan and I’m completely coming back to the plan in September

DaughteroftheKing79

a year ago

No reconoce aveces al paciente

Pongo el numero perfecto y no match con nada

Vjdjzudbd

a year ago

App not working

Very bad app

Shirin happ

a year ago

Paying bills

They make it impossible to pay your bill on their app. Unless I’m missing something they sure make it impossible to pay.

DavidDanza

2 years ago

Trash app

Poor

qeedvtc

2 years ago

Not found

I am not able to sign in as it says they do not have my info in their system?! Funny as they have paid my Rx and medical bills. I am entering my name and Id just as it is on my card and this app refuses to let me in also can’t use my access card even though there is a balance

TCmeee

2 years ago

Members APP

So much lacking and would take too long to list.
A good example is plan documents personalized by your log in, they should be all available, not just a select few.

Disney Movie during recovery

2 years ago

Best Health Plan Ever!!!

New member here! This app is so user friendly theres everything i needed on the app and I was able to pay my bill on time. So far, I don't see any problems using the app.

Thank you Alignment Health Plan!

lolpurpledinosaur

3 years ago

Pay bill

Can’t pay bill with app, but I can logging in through search engine. What’s the purpose…

PO’D2

3 years ago

Response from developer

Hi PO'D2, sorry to hear you’re experiencing issues with paying your bill on the mobile app. We would like to speak to you about your experience and help you pay your premium using the mobile app, but we need more information. Please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you.

Just a white screen

The app was cycling between face id and password. So i updated the app.

Now it appears to log in but all i get after that is a white screen.

Back to the website i guess.

lorieg

3 years ago

Response from developer

Hello lorieg, sorry to hear you were experiencing the white screen upon logging in. We have since resolved this in our release of the new app v2.0.5. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you.

Face ID just flashs back and forth and never logs me in

Super frustrating!

Lisasterry

3 years ago

Response from developer

Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello Lisa, sorry to hear you were not able to login. The issue you are experiencing is related to Face ID. We are working on getting this resolved and planning to release a fix in the next few weeks. In the meantime, please disable Face ID for this app. We will let you know once this issue is resolved. For immediate assistance, call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711.

Crazy face recognition

It goes super fast from one screen to another and will not allow me to log in with face recognition or password. Totally worthless

aboutthisworthless app

3 years ago

Response from developer

Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello, sorry to hear you were not able to login using Face ID. We are working on this and planning to release a fix in the next few weeks. In the meantime, please disable Face ID for this app. We will let you know once this issue is resolved. For immediate assistance, call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711.

this app does not work

This app does not work, it has a lot of glitches. You are better off using the alignment website or calling Alignment member services. Do not waste your time downloading this app.

mixedmiso

4 years ago

Response from developer

Hi mixedmiso, sorry to hear you’re experiencing issues with the mobile app. We would like to speak to you about your experience and assist you with any issues you may be having but need some information from you (e.g. What are the issues you are coming across?, Are you getting an error message?, What device are you using?, etc.) Please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you.

Worthless (see update-my fault)

I’m a new member of the Alignment Healthcare system. When I got my new member ID I downloaded and signed into this app using new membership info. No immediate problems back then. This month login problems started surfacing. App consistently saying “login failed” when using (not)correct iCloud stored membership passwords, which will work with the online web portal. Still no joy after deleting app and resetting password. It worked well initially… and it’s worthless now.

(Update: I found the problem and have updated to 3 stars. When setting up the new Alignment account online (with laptop) iCloud keyword stored a temporary password to get through the process. The AHC app was auto-populating the wrong password. Works well now. )

Y_Squared

4 years ago

Response from developer

Hi Y_Squared, Thank you for taking the time to update your review and share additional details. We are glad you are able to login now. As you noted in your update, autofill for passwords functionality is managed in your device settings. If you reset/update your app password, it must also be updated in your saved passwords. In the future, for immediate assistance, you can call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711.

Login problem, faceID does NOT work

It kept looping on FaceID and not getting anywhere, please fix it ASAP, ASAP, ASAP, ASAP, I turn off my iPhone that fix it one time, iPad locked. it has been at least few weeks now. Where is your IT app group? If I can’t get in how do I use your mobile app??????????????????? Tired to see the problem persist.

良心的報導

4 years ago

Response from developer

Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello, sorry to hear you’re experiencing issues with Face ID. To help with troubleshooting, we would like to get more details: - What version of iOS are you running? - What device are you using? In the meantime, we suggest you update to the latest iOS version (16.2) and/or disable Face ID for this app. You can also use your device’s Password (Autofill) feature, so you don’t have to manually enter your login credentials every time. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you.

Face ID

It keeps skipping like a broken record, so I have to enter my password I’ve had to do this a few times and I’m tired of it. Are you ever going to have a fix on this bug, I would appreciate it please…

Emcee342

4 years ago

Response from developer

Update: A fix for FaceID has been released. Please download the updated version v2.0.5 and try again. Hello Emcee342, sorry to hear you’re experiencing issues with Face ID. To help with troubleshooting, we would like to get more details: - What version of iOS are you running? - What device are you using? In the meantime, we suggest you update to the latest iOS version (16.2) and/or disable Face ID for this app. You can also use your device’s Password (Autofill) feature, so you don’t have to manually enter your login credentials every time. If you need assistance, please call your ACCESS On-Demand Concierge Team 24/7 at 1-833-242-2223 TTY 711. Thank you.