Mr Asim Jaffry
I find this app absolutely user friendly, and no challenge faced.
Booking an extra night
The IBIS tried to sting me for an extra night at nearly twice what I paid for the other nights so I cancelled the lot!
Easy to use app
A straight forward service with clear pricing
Much Convenient
Easy to book
Great location
We always stay at the Sofitel when traveling to Greece. The hotel is lovely, the location is great and the staff is wonderful.
App freezes
When the app does not freeze when viewing hotel rooms, it is good to use. However over the past few months this there is a bug in the app. When searching for rooms, the app freezes and you need to reset. Fix the bug please
Reserva com facilidade
Excelente
Easy to Navigate but…
Please, please add ‘Hotel Currency’ as an option in settings, it’s so frustrating have to change the currency for every search.
Como se fosse minha segunda casa.
Nos tratam muito bem, como se fosse uma extensão da nossa casa!
Movenpick Izmir Turkey
No recycle bin
No newspaper even ONE
No newspaper even ONE
Uso sempre
O aplicativo ficou mais dinâmico. Bem fácil de reservar.
Can’t turn off ad notification spam
There’s no ability to turn off the constant notification ads Accor send. Even if you turn off all notifications for marketing they still send it. If you turn off notifications you don’t get info about your bookings. The people who reply back on these reviews don’t understand. It’s super annoying. I’m a gold member don’t spam me and make me hate you.
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Does everything you need it to
Haven’t really had any issues with the app so far. On the plus side, I got better prices on the app compared to the desktop website.
Five Stars!
The Accor App is easy to use and makes travelling both internationally and domestically so much more convenient. It is simple to manage bookings, access hotel information and keep everything you need in one place while travelling. A very user friendly app that makes the whole travel experience easier!
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Good
I like
Rates
Should give options on which currency to get room rates and if we want to pay in the currency we prefer.
Also nicknames are a nuisance. Waist of time.
Also nicknames are a nuisance. Waist of time.
Hopeless site
There is errors at all stage and time very frustrating
App freezes
App keeps freezing when scrolling through the hotels
Welcome drinks glitch
One of the features of the Accor Program is the welcome drink(s) which are now virtually always made available via a voucher on the app. If you have a cancellable booking and replace it with a new booking on the same dates to take advantage of a lower price or better inclusions, there is a glitch on the app with the welcome drinks. The app only has the new booking but it says the welcome drink(s) is unavailable as you already have a booking on those dates. This is basically incompetent programming which unfortunately is all too common with Accor's IT.
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Marketing notifications can’t be turned off
App sucks because no way of turning off marketing notifications they send so often. Really good way to annoy customers. Please suck less Accor.
