Dreadful
I booked on the phone, reserved payment for 24 hours so I could book flights and then when I went to pay found that the assistant had booked two rooms for 4 people for 5 days instead of one room for 2 people for 10 days,. Spent 45 mins on the phone next day thought it was fixed only to find when paying there was still two rooms booked. I had to let the bookings expire so they were cancelled and started again leaving me panicking that I would have flights but no hotel. Further complicated by the fact that the Ibis hotel would not accept bookings of 10 days and insisted they were booked in two blocks.
Never never never again will I use this company
Never never never again will I use this company
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Freezing
The app freezes while searching. Forcing shut down off app. Useless in current state
Broken booking system since the new update
Ever since the latest app update, I can no longer book any stays. Every single booking attempt fails at the checkout stage with the error message: "Something's gone wrong. Payment attempt failed." I have not changed any of my account details or payment methods. Please fix this bug as the app is currently unusable for loyalty members.
[Update] But it’s working again without any app updates. Thank you!
[Update] But it’s working again without any app updates. Thank you!
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Response from developer
Dear Client, We were able to identify the problem concerning the display of bookings. It will be resolved in the coming weeks. In the meantime, we invite you to consult your reservations via our website, from your mobile browser or from a computer. Concerning the second part of your message, thanks for your feedback. I have forwarded it to the relevant team. Best regards, Cyrielle, on behalf of the Accor ALL App team
ALL Accor app is absolutely horrendous. Atrocious app. Pales in comparison to other hotel apps.
ALL Accor app is absolutely horrendous. Atrocious app. Pales in comparison to other hotel apps, including the Hilton app, Marriott app, Hyatt app, etc.
Great Stay
I have booked this hotel many times for family and friends and they love the service and amenities.
Otima localização
Sempre encontro um ÍBIS quando preciso
Protection accès toujours limitée
Bonjour.
Sauf erreur de ma part, l’application et probablement votre site web aussi ne proposent toujours pas de double authentification (code S2A) via une application de type Authenticator (Microsoft, Google, Apple ou autre). A l’heure actuelle où tous les sites se font pirater leurs données (le vôtre aussi…), ça me semble une nécessité impérative. Ça ne rend pas plus robuste vos serveurs, mais au moins ça nous protège mieux nous contre une usurpation de compte.
Quand on utilise Connect With Apple pour accéder à son compte, la modification du mot de passe reste possible dans les paramètres de compte. Ce qui n’a pas de sens parce que théoriquement il n’y a pas de mot de passe. Uniquement une « clef » d’identification validée par Apple. Une modification de ce « mot de passe » dans cette zone pourrait elle avoir un effet catastrophique ? Je n’en sais rien mais cette zone devrait être « grisée » et non accessible pour ce type de connexion (probablement idem pour connexion avec Google)
Sauf erreur de ma part, l’application et probablement votre site web aussi ne proposent toujours pas de double authentification (code S2A) via une application de type Authenticator (Microsoft, Google, Apple ou autre). A l’heure actuelle où tous les sites se font pirater leurs données (le vôtre aussi…), ça me semble une nécessité impérative. Ça ne rend pas plus robuste vos serveurs, mais au moins ça nous protège mieux nous contre une usurpation de compte.
Quand on utilise Connect With Apple pour accéder à son compte, la modification du mot de passe reste possible dans les paramètres de compte. Ce qui n’a pas de sens parce que théoriquement il n’y a pas de mot de passe. Uniquement une « clef » d’identification validée par Apple. Une modification de ce « mot de passe » dans cette zone pourrait elle avoir un effet catastrophique ? Je n’en sais rien mais cette zone devrait être « grisée » et non accessible pour ce type de connexion (probablement idem pour connexion avec Google)
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Problem with the app
The app is not working with Arabic language. I can’t see my account and my booking. Hope you fix it. Thank you.
2FA App blank screens
Trying to activate 2FA via email and get a roadblock with the link- it says sign in via 3 social media profiles but does not provide the option to sign in to my account direct with Accor.
Tried activating 2FA via the APP and just got a blank screen. Before and after most recent update.
The IT department and tech for Accor are sub par. You hear of people getting their accounts hacked and points stolen, my guess is why they have offered 2FA, but isn’t this now an old fashioned technology, when passkeys and Authenticator apps are the future?
I can’t even activate it so I can’t even “update” my security with this low security option
Tried activating 2FA via the APP and just got a blank screen. Before and after most recent update.
The IT department and tech for Accor are sub par. You hear of people getting their accounts hacked and points stolen, my guess is why they have offered 2FA, but isn’t this now an old fashioned technology, when passkeys and Authenticator apps are the future?
I can’t even activate it so I can’t even “update” my security with this low security option
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Pay at hotel
Why does it say pay at hotel and you have charged me?? That’s rubbish
Qualidade
Excelente
Best Booking App
Great prices and services
Brilliant hotels
So easy to book a complex trip to Canada using the app. Super selection of hotels.
Otimo
Otimo
Reliable
The All app is great to use and easy to see what’s happening
comgrats
east to book
Facilidade
APP bastante intuitivo.
Great selection of hotels around the world
I’ve had an excellent experience with Accor Plus. The membership offers a fantastic selection of hotels across New Zealand and around the world, making it easy to find quality accommodation for both weekend getaways and longer holidays.
I’ve recently stayed at Pullman Rotorua, Sofitel Auckland, and Mövenpick Wellington, and every stay has been enjoyable. The hotels have all been well-maintained, the staff have been welcoming and professional, and the Accor Plus member benefits have added great value to each visit.
If you enjoy travelling and appreciate having access to a wide range of quality hotels, I highly recommend Accor Plus. The membership has definitely been worthwhile for me.
I’ve recently stayed at Pullman Rotorua, Sofitel Auckland, and Mövenpick Wellington, and every stay has been enjoyable. The hotels have all been well-maintained, the staff have been welcoming and professional, and the Accor Plus member benefits have added great value to each visit.
If you enjoy travelling and appreciate having access to a wide range of quality hotels, I highly recommend Accor Plus. The membership has definitely been worthwhile for me.
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Travando
O app está travando quando usa pesquisa e filtros
Response from developer
Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your loyalty card number, screenshots, and the description of the problem encountered. We will be able to provide a more specific answer that I hope will be helpful. Best, Camille, o.b.o The ALL Accor App team
Best thing Ever!
I’ve been at AMEX user over 10 years unfortunately I didn’t know I had access to all this accor gold I’ve never go back!
