Amazing Staff @The Villas of Renaissance La Jolla.
For almost 4 years now the staff Kathleen, Silvana, Nicola, Stephanie Vincent & Nicholas have gone above & beyond to assist me! Recently I had to relocate to have some HVAC work done, and the team made this work very stress less,. The staff makes everything so easy. There's no other property in La Jolla that I would refer friends & family to. Thank you to the staff!
Turner,
Turner,
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Useless AI feature forced on users
I dont appreciate that AI is being forced on me when submitting a maintenance request, especially when it’s creating more work for me and inefficient. Instead of simply scrolling to select my request, I am being made to type everything out so AI can (incorrectly) select for me. This feature is just so baffling,. It creates an extra inconvenient step and you can’t even skip this to just quickly and correctly do it yourself.
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What’s with the authentication system?
Absolute GARBAGE 2-step authentication system. It’s easier to login into government websites than this junk. I’m just trying to pay my rent, not buy crypto. Figure it out Irvine company.
This app is not accessibility friendly.
This app is not compatible with iOS’s voiceover. If you are vision, impaired and use voiceover, you will not be able to navigate through the menus within this app.
App closes without warning
I am using an iPhone 13. Anytime I try to use this app for example trying to do a maintenance request, the app freezes and closes. I deleted the app and reinstalled to no avail.
App crashing
I was asked to complete my lease by downloading app for my unit. App just crashing every time.
????
There was a change recently that forces you to pay the full rent amount. There’s an “other” option for putting in a custom amount, but it doesn’t work if it’s less than the full rent amount? For people sharing an apartment, it makes it more difficult to pay. What’s the point of “other” option then? Why make it harder to pay rent?
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Doesn’t work
It quite simply does not work
Feels barebones as heck
Not much utilities beside key access and some basic notices. Wish I could see cafe menu etc and that parking pass per vehicle could be saved for easy reprint each month
Mediocre
Rent payments through the app don’t easily break down your monthly charges. They just need expect you to pay blindly and hopefully get more money from you than they’re worth.
The phone number for after hours patrol just routes to the IVCAC main number, so clearly they never test the details they’re putting into the app. Not a big help!
Irvine Co doesn’t provide a way to report: bug/pests in unit or noise disturbance from neighbors.
The phone number for after hours patrol just routes to the IVCAC main number, so clearly they never test the details they’re putting into the app. Not a big help!
Irvine Co doesn’t provide a way to report: bug/pests in unit or noise disturbance from neighbors.
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Tiny Text
Why is the text so small for code for locker number. I can't read them 🙁
Issues with iPhone 16 pro max
App is not working for iPhone 16 Pro Max
App is ok
I always have problems with this app… doesn’t load and if it doesn’t it’s laggy
iPhone 15 pro max
Doesn’t work on iPhone 15 pro max
Omar
The villas of Renaissance
Outdated file size limit on photo uploads
Hi, the 2MB photo upload limit for service requests in this app means any photo taken with a modern phone can’t be used without editing the photo which is super annoying. Please allow any file size selection and then shrink the photo on-device pre-upload instead.
installed and reinstalled 6 times
I have no clue what went wrong there’s nothing showing up on the app when i open it, only that cover image, no matter how many times i reinstalled. i have iphone 14pro and have no problem open other apps from ivc.
Never works
The app is broken again. Any time a new iOS is released or updated, the app stops working. If you’re gonna force residents to use the app, keep it up to date with bug fixes!! So useless
App doesn’t work anymore
The app used to work but it stopped. Many blank screens, especially bad since I can’t reserve tennis courts or any other amenities now. I tried deleting and redownloading and now it won’t even log me in.
Keyless entry stopped working
PLEASE FIX
