This app is not accessibility friendly.
This app is not compatible with iOS’s voiceover. If you are vision, impaired and use voiceover, you will not be able to navigate through the menus within this app.
App closes without warning
I am using an iPhone 13. Anytime I try to use this app for example trying to do a maintenance request, the app freezes and closes. I deleted the app and reinstalled to no avail.
App crashing
I was asked to complete my lease by downloading app for my unit. App just crashing every time.
????
There was a change recently that forces you to pay the full rent amount. There’s an “other” option for putting in a custom amount, but it doesn’t work if it’s less than the full rent amount? For people sharing an apartment, it makes it more difficult to pay. What’s the point of “other” option then? Why make it harder to pay rent?
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Doesn’t work
It quite simply does not work
Feels barebones as heck
Not much utilities beside key access and some basic notices. Wish I could see cafe menu etc and that parking pass per vehicle could be saved for easy reprint each month
Mediocre
Rent payments through the app don’t easily break down your monthly charges. They just need expect you to pay blindly and hopefully get more money from you than they’re worth.
The phone number for after hours patrol just routes to the IVCAC main number, so clearly they never test the details they’re putting into the app. Not a big help!
Irvine Co doesn’t provide a way to report: bug/pests in unit or noise disturbance from neighbors.
The phone number for after hours patrol just routes to the IVCAC main number, so clearly they never test the details they’re putting into the app. Not a big help!
Irvine Co doesn’t provide a way to report: bug/pests in unit or noise disturbance from neighbors.
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Tiny Text
Why is the text so small for code for locker number. I can't read them 🙁
Issues with iPhone 16 pro max
App is not working for iPhone 16 Pro Max
App is ok
I always have problems with this app… doesn’t load and if it doesn’t it’s laggy
iPhone 15 pro max
Doesn’t work on iPhone 15 pro max
Omar
The villas of Renaissance
Outdated file size limit on photo uploads
Hi, the 2MB photo upload limit for service requests in this app means any photo taken with a modern phone can’t be used without editing the photo which is super annoying. Please allow any file size selection and then shrink the photo on-device pre-upload instead.
installed and reinstalled 6 times
I have no clue what went wrong there’s nothing showing up on the app when i open it, only that cover image, no matter how many times i reinstalled. i have iphone 14pro and have no problem open other apps from ivc.
Never works
The app is broken again. Any time a new iOS is released or updated, the app stops working. If you’re gonna force residents to use the app, keep it up to date with bug fixes!! So useless
App doesn’t work anymore
The app used to work but it stopped. Many blank screens, especially bad since I can’t reserve tennis courts or any other amenities now. I tried deleting and redownloading and now it won’t even log me in.
Keyless entry stopped working
PLEASE FIX
iPad Maint. Request area BROKEN
Tried submitting a community area request, the app DEMANDED I put in a photo. I don’t have one. It would NOT let me submit without one.
It is ALMOST IMPOSSIBLE to bring up the keyboard for the comment area. I tried the app on the iPad in the large mode and small mode.
I’ve tried both the Apple pencil and my finger. I’m on an iPad Pro 11” with iPadOS 17.5.1.
It is ALMOST IMPOSSIBLE to bring up the keyboard for the comment area. I tried the app on the iPad in the large mode and small mode.
I’ve tried both the Apple pencil and my finger. I’m on an iPad Pro 11” with iPadOS 17.5.1.
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Kristen @ Gateway apartments
I have been living at Gateway Apartments for a few years now, and I am continually impressed by the exceptional service provided by Kristen. Anytime there is an issue with anything in my apartment or the surrounding area, Kristen always gives her hundred percent to resolve it quickly and efficiently. Her dedication and commitment to ensuring residents' satisfaction is truly commendable. Kristen is not just a valuable team member; she is a jewel. Her professionalism, knowledge, and respectful demeanor make living here a wonderful experience. Thank you, Kristen, for all that you do!
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Absolutely Useless
I’m not sure if they’ve just dropped the ball with my specific property, but the app is completely unusable for me. It shows me the hours of community amenities and the “news and updates” section, but I’m completely unable to click on the “my home,” “services” “community,” and “profile” buttons- aka the things you actually want to have access to if you’re submitting service requests or trying to pay rent. The navigation tab also pulls up a blank blue screen with no options. What a waste of phone space.
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Response from developer
We apologize you are experiencing this. Please reach out to residentsupport-g@irvinecompany.com, and we will get our tech support team to fix this issue for you.
