Allo User Reviews

Customer Experience

Positive experience64.4% of reviews
Neutral0.0% of reviews
Negative experience35.6% of reviews

~ Based on 59 written reviews from the US App Store.

Is Allo Safe?

Allo: AI Second Business Phone appears mostly safe based on user ratings. AppsHunter Safety Score for Allo is 84/100.

This assessment is based on 116 user ratings, with an App Store average of 4.3/5.

Safety Analysis

85.3% of ratings point to a safe experience
0.0% of ratings suggest some concerns
14.7% of ratings point to a risky experience

~ Based on 116 App Store ratings for Allo.

Is Allo Legit?

Allo: AI Second Business Phone appears to be a legitimate app. AppsHunter Legitimacy Score for Allo is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app and virtual receptionist

I’ve had this app for a while and I love that I get the transcript and summaries for all my calls. I definitely recommended for business teams.

Awful service

I have begged to get some service from an actual human. I still want to end my working relationship with allo and no one will get in touch with me. When I asked the sales person that was guiding me during my free trial about text messaging, he responded in a way that made me believe that I could text message my vendors and guests very easily. This is not the case. Because I can’t use the app effectively, I want to end my business relationship. Yet, no one, NO ONE will help me and I can’t speak with anyone even though I have asked to escalate this situation. I’m so very disappointed with this company and its lack of service.
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Custom service is non existent

That App seems to work pretty well, however there is absolutely no customer service. I’ve had a billing issue since I opened my account and some other technical issues. I’ve sent multiple emails and tried with there AI but still in same boat.

Good for small businesses

You get an unlimited AI receptionist which works decent enough. Massive benefit for mely business to answer calls when I am busy. Customer service is very bad though. Hard to talk to a human for any issues.

Au top

J’utilise Allo pour ma prospection et mes appels clients. Le numéro en plus, l’enregistrement des appels et leur transcription dans mon CRM (Attio) me simplifient bien la vie. Le fait d’avoir la possibilité d’analyser les appels avec Claude via le MCP est aussi très pratique.

No customer support

For me most important thing after app functioning properly is customer support. Here you will get AI support and real human will join you in 24h is crazy. Until they get decent support and functionality its 1 star

Une application de téléphonie professionnelle remarquable !

Allo n’est pas une simple solution de téléphonie « second numéro » à mes yeux.
Pour la première fois et je l’ai d’abord testé soigneusement, je trouve enfin une solution non seulement irréprochable techniquement pour une professionnelle (raccord CRM, intégrations d’autres applications…) mais également un résumé extrêmement bien exécuté de l’ensemble de mes appels pour ne perdre aucune information. Il y a beaucoup à dire sur les capacités et fonctionnalités de l’application Allo (sur mobile et Desktop). Pour avoir essayé d’autres solutions auparavant, cette application est de loin la plus complète, fiable et accessible du marché. Je recommande chaudement.
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Real Estate Broker

Having Allo is a BIG Game changer

Performance

For $300 a year, the app totally fails to function on the iPad! They really need to fix the resolution so it actually works properly!

Great app

Great support and super easy to use

Tech support is frustrating

AI assistant is not helpful and can’t actually fix anything. When I ask for an agent they’re only available 10 days away..can companies please stop depending on ai for helping humans?

Not sure why everyone is rating this poorly

The app UI is beautiful I’m not seeing where it’s poor at all. Functionality seems to work fine. Maybe it’s a new update?

Decent app, horrible CX and UI

When it works, it works well. However it’s extremely clunky to setup, things that should be simple are not, there’s is very little consistency across desktop/mobile/web apps, but overall and in my opinion most importantly the customer service is awful. The AI assistant gives completely wrong answers and it takes forever to get a human response, and absolutely nothing in real time to be able to troubleshoot.
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Best phone app

Can’t beat this app!! The best.

Amazing for sales

This app is amazing for sales - especially if you manage a sales team.

Des appels de qualité

Application intuitive, qui permet des appels clients de qualité et une gestion simple des SMS de suivi. On attend avec impatience l’API pour synchroniser notre base clients avec le listing de Contacts Allô, et ça sera aussi simple qu’un répertoire téléphonique 👌

summaries, AI receptionist

The process to join was smooth. I onboarded my team on own and reached out to support for a question and they answered quickly. Much easier and best price compared to competitors

Happy customer!

Allô has completely changed the way we manage business calls. Super intuitive, fast setup.

The Allo team has been very responsive and extremely helpful whenever we reached out.

Finally, a phone system that actually works for teams

We switched our sales and support teams to Allo after struggling with RingCentral. It’s been a game changer. The app is incredibly easy to use, the call quality is top, and setup took less than five minutes.

Allo helped us centralize all our communication in one place. Our reps can tag calls, share notes instantly, and collaborate on customer follow-ups without endless back-and-forth. It’s simple, fast, and way more affordable than the old tools we used.
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Abonnement

Bonjour à vous je ne peut pas arrêter l’essaie gratuit de 7 jours, je ne souhaite pas la garder car je me suis tromper d’application