Worse customer service ever
I have been paying my ally auto loan for 2 years now i thought they were great! BUT !!! When i applied foe the credit card they gave me a huge credit line..! And thats where all my problems started! They tried merging my 2 accounts together which thats not what i wanted! But they forced it on me! Had conflicting log ons and right before my due date they shut me out! The loan customer service ! Which from India straight out told me they couldnt help me! Due to conflicting accounts so i closed my credit card which they did not care! So i didnt! But the credit card company tried their best to keep me but i was all ready over it! Fawk this company ..! Hopefully you dont have to deal with this drama!!!
Show more
Worse customer service ever
I have been paying my ally auto loan for 2 years now i thought they were great! BUT !!! When i applied foe the credit card they gave me a huge credit line..! And thats where all my problems started! They tried merging my 2 accounts together which thats not what i wanted! But they forced it on me! Had conflicting log ons and right before my due date they shut me out! The loan customer service ! Which from India straight out told me they couldnt help me! Due to conflicting accounts so i closed my credit card which they did not care! So i didnt! But the credit card company tried their best to keep me but i was all ready over it! Fawk this company ..! Hopefully you dont have to deal with this drama!!!
Show more
Monthly Run-Around
It takes major frustration for me to write a bad review, but this is a monthly occurrence and it’s become infuriating. I also posted this review for the other Ally App.
I use the Ally app or website every month to make our car payment. Every month, it says my log-in information is invalid, so I have to reset the password. It usually takes at least three attempts before that works. I’ve even tried to do it on three different devices. This time, it locked me out. As a last, last resort - because calling any company’s customer service team is a waste of time - I called Ally CS and got a temporary password. Got the “invalid” message after typing in THAT one. I called the customer service line again, and was finally able to complete a payment. It took 90 minutes to submit one payment, and by that time, the cut-off time had passed. It’s Friday, so the payment is scheduled for Monday, the day after the due date. We have never been late with a car payment, and this isn’t even our fault. There’s no excuse for this. Fix your stuff, Ally.
I use the Ally app or website every month to make our car payment. Every month, it says my log-in information is invalid, so I have to reset the password. It usually takes at least three attempts before that works. I’ve even tried to do it on three different devices. This time, it locked me out. As a last, last resort - because calling any company’s customer service team is a waste of time - I called Ally CS and got a temporary password. Got the “invalid” message after typing in THAT one. I called the customer service line again, and was finally able to complete a payment. It took 90 minutes to submit one payment, and by that time, the cut-off time had passed. It’s Friday, so the payment is scheduled for Monday, the day after the due date. We have never been late with a car payment, and this isn’t even our fault. There’s no excuse for this. Fix your stuff, Ally.
Show more
ally auto monthly payments
I, like all of you, hate submitting a car payment every month. however, this is my first year making a monthly payment on a car and Ally Auto makes it very very easy. I’m not someone who is good with technology by any means but the process is very simple. you log in, it shows you all the cars listed under your name and when the payments are due. it also shows you how much left you have to pay until the car is paid off. you can link it directly to your checking OR savings account so you don’t have to add any card information, log in yourself every month to pay it, or set up an instant payment! i usually have a very hard time adapting to a new system/app and figuring out how to use it, but after the first time on ally auto i was set! i recommend!
Show more
Good app needs work still not acknowledged/fixed
Change was made on my account and i am locked out of this app, im thinking its due to switching to "ally" and "ally auto".
Been having this ongoing issue for the 2 years ive been with ally auto that support cannot be reached, messages disappear, delete or are completely out of order between the last message and the first message sent 2 years ago. Reached out has never been fixed(in app messages, there is no external email support)is on my mobile, happens on my desktop also "We can't complete your request right now. Try again later, or contact us for help."
this gives a link and puts through a looped doing the same thing, leaving my only option to sit on the phone and wait for assistance, (obviously requires to do on open and available hours rather than the messages that they can get back to whenever).The app interface is generally pretty good and easy to maneuver but it is down every time i try to use it making that irrelevant. Support is a HUGE thing that needs to be maintained properly.
Been having this ongoing issue for the 2 years ive been with ally auto that support cannot be reached, messages disappear, delete or are completely out of order between the last message and the first message sent 2 years ago. Reached out has never been fixed(in app messages, there is no external email support)is on my mobile, happens on my desktop also "We can't complete your request right now. Try again later, or contact us for help."
this gives a link and puts through a looped doing the same thing, leaving my only option to sit on the phone and wait for assistance, (obviously requires to do on open and available hours rather than the messages that they can get back to whenever).The app interface is generally pretty good and easy to maneuver but it is down every time i try to use it making that irrelevant. Support is a HUGE thing that needs to be maintained properly.
Show more
Worst Company Ever
This company is one of the hardest to be able to reach anyone in customer service. I had my truck loan set up on auto draft but it failed twice for unknown reasons and they could not explain why and would not allow me to make online payments for months. The website and the app are as user friendly as whip cream thrown in a fan. It might work one month and not the next couple of months. There seems to be a different physical location with different customer service numbers for each and every question you need answered. Once I am able to move this account I will be tickled to death….even if the interest rate is much higher!
Show more
Bad banking organization
This is the worst banking experience I have ever endured. I had way too much trouble and now had to spend double of what I intended to this April. I was not aware my payment didn’t go through due to there being the obvious amount on account for the payment. The App said “completed” and days after it still said completed. It wasn’t until April 9th when they charged me a late fee for March, when it was not my fault. My payment for this month now has doubled because of this mistake. I can not afford this and this mistake was a set back for me. I thought banking through this app would make it easier but it does not at all. I do not recommend this bank for others. I am very upset and disappointed I trusted another bank with my money.
Show more
App works well. Wish there was added features
I use the app to pay my loan end of story. I also have a car that has a loan thru capital one. Which capital one has a feature that I keep checking for on ally but you haven’t gotten on the bandwagon just yet so maybe (fingers crossed) someone will actually read this. With my other car loan I was able to set up automatic payments each week. So my car loan is paid a little bit each week and I honestly don’t even miss the money going out on payday and my car loan is just paid. Saves me money in the long run on interest and helps relieve the pressure of the monthly payment hit.
Show more
Why the move?
I've been using Ally Auto app for making payments on my car for a few years. The login wasn't easy, every now and then they kick you out make you re-sign in fully. Re-answer all your security questions for no reason then says it's under maintenance as soon as you did all that work. Now after this new update, I have to get a whole nother app to be able to make the car payment I was already using the app for that. Now I got to do the whole process all over again, great just great. I'm done using yall. Didn't sent any ucking codes. I'll do everything in my power to refinance with another bank. Never missed a payment until y'all changed the ucking apps.
Show more
Could use work
Whenever i go on the app my chats/email are unavailable or dont load at at, the interface is pretty well setup easy to understand and maneuver, CHATS ARE NOT SAVING, which is incredibly irritating when i need to get information from previous text not even an HOUR ago they all disappear(not supposed to to my knowledge) then ill have random messages from different past conversations in different orders. Creating a chat system like"Discover" through imessage would be incredibly helpful. Alerts to messages works great did have an issue with them not working but that was resolved through support. Support team is great biggest issue is actually being able to contact them, cant seem to get an external email not through the app, which makes contact by phone the only resolution, but cant send documents over the phone...
Show more
So disappointed
I’m writing this review because I should have paid my bill on the 9th of this month. The company updated something that had worked fine for the past 3 years. I lost my information on my account, so I called in it took me 3days to finally get ahold of someone, but it was someone over seas. I wanted someone from the states, if I’m going to give someone on the phone very personal information at least have someone from here. I got my account all set up. I’ve paid 3 times got a confirmation number but it hasn’t been paid. I’ve checked with my bank but nothing has been withdrawn. I keep getting messages that I’ve not paid my account and I don’t know what to do.
Show more
Absolutely discussed
I have been using Ally Auto app for 4 years absolutely no issues paying my car. Now they have stated they don’t support the Ally Auto app that all information will be linked to ally bank, well it’s not I have been on the phone with them for two weeks straight and nobody seems to know what’s going on or they are Very Hard to understand. I have been told pay by phone sure a $4 fee NO thanks or by mail. This is absolutely not professional. I have nothing good anymore to say about Ally Auto. They have made it harder for me as a Costumer.
Show more
Very disappointed
I’m disappointed to even have Ally as my auto finance institution for the very first time, the customer services is no help at all either especially if I can’t understand them nor the communication is good. I’ve been waiting for my refund that was supposedly sent back to my original bank account that I have with First National & they told me it was going to take 10 business days for the refund to reflect on there it’s already been passed the 10 business days since Ally supposedly sent back my refund since December 13th, 2023 & apparently now they are taking forever to respond back to me or even pick up at times to attend me nor will give me an actual answer as to what happened with my refund that still isn’t back into my account at all!! Terrible customer services & terrible company that can’t even give me a simple answer or help me out to do something about it!! To me seems like they have a rat scammer working for them from the inside taking money or something in my opinion cause they can’t tell me what happened
Show more
App in non-functional
I literally waste time and effort accessing the app to make a payment. It is always down, cannot take a payment, or one of numerous issues. Today, I called Ally to report the issues of online banking through the app and was told that IT is aware of the problem. I was offered alternative forms of payment but feel I should not have to pay a fee to process my payment if systems are in place and actually work. I understand down time on the weekends to update the system, but after the published hours, customers should have access to the portal. The Ally app and the online banking system needs a complete overhaul.
Show more
Worthless
The app doesn’t work well. Ally lowered my credit score by over a 100 points. I had a 826 and they lowered it to 716. I have had my loan for 38 months always paid on time though my bank auto pay. Ally changed the account number and remit to address and then my payments started coming back after trying to contact them my payment was over 30 days late I had to use my credit card to make a payment then they charged me almost $50 for a fee to pay it quickly. No customer service the app is terrible. I’m making double payments right now to get my vehicle payed of in twelve months. I would use Ally or there app ever again.
Sincerely
Frank Azzopardi
Sincerely
Frank Azzopardi
Show more
Excellent Bank and Friendly Customer Service
Ally Auto has been outstanding. I had an issue and Ally customer service was professional and friendly and am very happy and pleased with Ally Auto. I gave 5 stars because their auto loan processing yes is online but if you need customer support they are awesome in helping and resolving issues. Great bank do auto financing with.
Show more
READ ME….
Ally Auto Financial has garnered a reputation for being detrimental to customers due to various reasons. Firstly, their customer service has been consistently disappointing and frustrating for many individuals. Customers often report long wait times, unhelpful representatives, and a lack of resolution to their issues. The poor customer service experience leaves individuals feeling undervalued and neglected, as their concerns and inquiries are not adequately addressed.
Furthermore, the Ally Auto Financial app has been widely criticized for its subpar performance and functionality. Many users have encountered numerous technical glitches, including frequent crashes, slow loading times, and difficulty navigating the app's features. These issues make it extremely inconvenient for customers to access and manage their accounts efficiently. The app's shortcomings not only hinder the user experience but also create additional stress and frustration for customers who rely on mobile banking for convenient financial management. Overall, the combination of substandard customer service and a poorly functioning app has resulted in an unsatisfactory experience for many Ally Auto Financial customers. I don’t usually do reviews but I’m happy after my 3 years being with this company to give them the 1 star they earned.
Furthermore, the Ally Auto Financial app has been widely criticized for its subpar performance and functionality. Many users have encountered numerous technical glitches, including frequent crashes, slow loading times, and difficulty navigating the app's features. These issues make it extremely inconvenient for customers to access and manage their accounts efficiently. The app's shortcomings not only hinder the user experience but also create additional stress and frustration for customers who rely on mobile banking for convenient financial management. Overall, the combination of substandard customer service and a poorly functioning app has resulted in an unsatisfactory experience for many Ally Auto Financial customers. I don’t usually do reviews but I’m happy after my 3 years being with this company to give them the 1 star they earned.
Show more
RUN
One star is actually giving this business too much credit. All I can say is run from this business. You’ll never get a customer service rep on the phone who can actually answer all of your questions. They’re just going to transfer you to the next person and continuously transfer you between two depts if you’re going through any type of financial issues. Then when you report them to the BBB, they’ll state well we didn’t promise you anything (Alicia). Which I didn’t only ask that. I’m not asking you to read the contract to me. If you would’ve just taken responsibility for your horrible treatment towards your customers, I would’ve been okay with that. But as of today, I’m closing out all of my accounts with ally. And I will keep my car note for the next 2 years. I will never invest in this business again.
Show more
Payment date
The app works just fine. What doesn’t work is how the app is strategically designed to automatically default the due date to the day of payment. If I’m paying my payment on the 15th, the date of the payment should automatically be the day I’m making the payment. In the event I want it changed to the due date, I should then change it (like every other bill pay app that practices transparently). To automatically make the date of the payment the due date is very calculative by this company to gain more interest, and it’s a shady business practice.
Show more
🙄
This app is down 10 hours a day for "daily maintenance" lol. How? How is a lender's website, application AND phone service unavailable for 1/2 a day everyday? You'd think this was a mom & pop by its hours of operation which requires no overhead. Just a functional app, dude. That's all. An automated (working) online service. 10's of thousands of people All services (at it's leisure) Could you imagine if this was Capital One or literally any other financial institution? Smh. Get with it man. This is supposed to be for customer convenience. God forbid you pay your bill at the last minute. You'll be getting some convenient late fees.
Show more
