love the app but
it constantly lags the data runs out fast it keeps saying no service or not ready to install it works for a bit then stops so be careful when using dont waste your money if your not certain
Used them in multiple continents
Used them all over the world and have excellent customer service and response.
OVER 20 EMAILS TO FAKING ACTIVATE IT
Do NOT USE THIS APP
Easy
Easy to install and use.
I have several installed for different countries. It works as soon as the line is activated upon arrival. Just make certain your other line is disabled before turning off airplane mode.
The latest install showed pending for 40 minutes so I contacted support and it was solved immediately. Great product, great support.
I have several installed for different countries. It works as soon as the line is activated upon arrival. Just make certain your other line is disabled before turning off airplane mode.
The latest install showed pending for 40 minutes so I contacted support and it was solved immediately. Great product, great support.
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Amazing
Had no problems and I am a frequent traveller. Great speed and prices.
Spot On live chat!
I purchased my eSIM via web with private email and later realized it’s different account than my usual. The customer support helped me the moment I connected them and resolved my issue.
Worst eSIM provider
The esim they provide doesn’t work good at all. O used them in Canada and USA both. And in US it just stops working at all through out my trip. And not to mention i was in a well connected area. Where my other sim worked fine. Same happened in Canada. I bought the unlimited plan but had to buy another one from local store. I kept on trying it every day to see if it might got fixed but it’s was always bad. I couldn’t even send a WhatsApp message. It always took 5 minutes to send a message
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Response from developer
We sincerely apologize for the connectivity issues you encountered during your travels in Canada and the US. We have since identified that these disruptions were related to a network outage, which we understand had a significant impact on your trip. We'd like to make this right. Please reach out to our support team at support@alosim.com and reference case number 1076889 so we can process a refund for the affected plan. We appreciate your patience and are sorry for the inconvenience. Gianna
Absolutely Abysmal
I have no issues against AloSim. But I would strongly advise against using their service. I purchased an E-sim for my trip well in advance. On the day of my trip, at the airport I tried activating my sim and it didn’t work. Turns out AloSim was having some problem with their network operator (which is completely understandable), but why only mention this or bring it up at the last minute? My flight was in 30 minutes and I thought let me chat with support and get this solved. But turns out you can’t. I first spoke to a Chatbot which gave me a generic message, I then chatted to 2 agents (Bernardo and I can’t recall the other name) and all they did is literally copy paste the same message from the chatbot into the box. I waited for a while longer and no one replied or gave an update regarding an estimated time frame when this would be fixed. Surprise Surprise, the network never came back on and the sim never worked and I had to choose a different provider. Now, I would let it be if it was just a problem with me, but the group we went with, every single one faced the same problem of AloSim not working and leaving people stranded. Poor service. Never using them again. Use at your own risk.
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Disrupted Service, Bad Customer Service, Throttled Unlimited
First of all - UNLIMITED DOES NOT mean unlimited for aloSIM. It means 2GB in a 24 hour period until you are severely throttled to .5 MBit speeds. So if you are traveling and need information quickly such as for navigating … be prepared to wait and miss your turn, train, bus, etc.
Additionally my service was interrupted for half a day during an unlimited plan I purchased. Want to know what aloSIM offered as a resolution? A publicly available discount code for my next purchase. They didn’t even suggest extending my unlimited plan for the time that the service was down. What a joke.
Additionally my service was interrupted for half a day during an unlimited plan I purchased. Want to know what aloSIM offered as a resolution? A publicly available discount code for my next purchase. They didn’t even suggest extending my unlimited plan for the time that the service was down. What a joke.
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will definitely try aloSIM again
I had an issue with my Italy eSIM, but Bernardo from aloSIM support handled it quickly, fairly, and with real customer care.
The issue may have been user error or something specific to my phone, but aloSIM still took care of it and issued a refund immediately.
I’m satisfied with how it was handled and will definitely try aloSIM again.
The issue may have been user error or something specific to my phone, but aloSIM still took care of it and issued a refund immediately.
I’m satisfied with how it was handled and will definitely try aloSIM again.
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Great customer service
I’ve had this app for a little over a year and it has been great to work with. The prices are fair and I’ve never had issues when connected. When do have issues they are usually my fault due to improper setup. In those cases, the customer service team is exceptional at solving any problems.
Excellent product and service
I am very satisfied with the Sim product and the lightning fast support I received when the installation failed. The issue was resolved almost in no time.
Easy to set up for a newbie
It was my first time using an eSIM. I followed the clear instructions and had it installed quickly.
Data expired
Great support service in responding to a perceived issue that was misconstrued. A full explanation with guidance to avoid any recurrence was given promptly.
Customer service
The service is great and they solved an issue in less than an hour through email. Definitely recommend 👍🏻
Reliable in South Korea and Hokkaido, Japan, good customer service
More affordable than to cell phone carrier international services. No download issues for Seoul South Korea and at the DMZ border and Hokkaido, Japan. For security reasons cell carrier ATT locks their SIM and requires user to call to unlock which is a hassle when wait time is 15 mins. Instead I used an old Iphone with ALO sim. Make sure to turn off carrier service roaming.
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Melina was great!!
Melina was very professional and quick to respond. She gave me awesome service!
I bought accidentally wrong e sim
Agent Michael is so nice and gave me good advice to get credit .
excellent support
In support, if you type “Human” you get a human agent right away for any complex issues the bot cant answer. Very quick and professional. Excellent service.
Excellent customer support(Wolf) and reliable travel eSIM
I had some setup Confusion on my side, but aloSIM support responded quickly and helped me fix everything fast. Very reliable service and excellent customer support. I’ll definitely continue using aloSIM for future travel and highly recommend it.
