I purchased a subscription back in August where they say you simply download the app, use your email you purchased the subscription from to log in and they will send you a activation link. Well, I’ve been waiting for that activation link for 3 Months. I never once received an email from Alpha so you can’t ACTIVATE what you purchased. I screenshot everything, and I have where the app clearly says “Payment successful” and it gives you your customer ID # to where THEY SAY…. If you have ANY issues to email them along with your customer ID so that they can rectify it. I’ve emailed them dozens of times and no response. I’ve tried activating my account dozens of times and no email with an activation link and now here it is Nov and the end of my SUBSCRIPTION and I haven’t been able to use it not ONE day. Also, there is no way to cancel the subscription bc they have you purchase through the website. Do not DOWNLOAD OR BUY anything from them, I’m online now about to look up bringing charges because I see this has happened to many customers.
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