Alto

Alto

On-demand rides, reimagined

4.1K ratings
111 reviews
Free
With Ads

Details

  • Released
  • Updated
  • December 11, 2018
  • September 5, 2024

Features

Alto screenshot #1 for iPhone
Alto screenshot #2 for iPhone
Alto screenshot #3 for iPhone
Alto screenshot #4 for iPhone
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About

Experience on-demand rides with a focus on comfort and control. Customize your journey's music and lighting, and enjoy professional, vetted drivers. Predictable arrival times and a commitment to safety redefine your travel.

Personalized ride control (music, lighting)
Professional employee drivers
Rigorous driver background checks
Real-time driver monitoring
Predictable arrival times
5-minute free wait time
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What users say

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What's New in Alto

2.73.0

September 5, 2024

We're always making changes and improvements to the Alto App. To make sure you don't miss a thing, keep your updates on. Our latest release focuses on bug fixes and performance enhancements.

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User reviews

Trying to schedule work for alto

Completely garbage nobody ever tells us when the schedule comes out I hardly ever get any days a week because of this trash company never telling there drivers when the schedule is supposed to come out sometimes it’s between 10 and 11 sometimes it’s 6 sometimes it’s around 9:30 I’m not spending my whole damn day on the website looking for when the damn schedule comes out DO BETTER ALTO
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Service is fine, but when this app is down…🙄

There is really no way to get support when the app isn’t working. You try calling the help line they send you back to the app. Where are the humans?

No airport service

Who wants to wait 15-20 minutes for every single Alto ride AND have no airport service? No thanks Alto. Change it back and I’ll change my review.

?

Nice car, good ride with nice driver who spoke English!

Price gouging, non-existent customer service

Raised price on me by $20 extra when I scheduled my ride for 40 min later because no rides were currently available. I unknowingly booked the ride without noticing the upcharge. So for the inconvenience of waiting almost an extra hour I was actually charged significantly more. Customer service refuses to call back despite multiple attempts made to reach out to them.
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User experience

🐞

Reported Bugs

3 issues

App glitches and crashes

Bug

GPS issues causing driver confusion

Bug

Membership cancellation difficulties

Bug

Requested Features

3 requests

Add multiple stops capability

Feature

Integrate flight tracking for airport rides

Feature

Provide more transparent pricing upfront

Feature

FAQ

What is Alto?

Alto is an on-demand ride service that aims to set a new standard for travel. It offers new cars, professional employee drivers, and an elegant app for user control. The service prioritizes safety and provides a predictable and customizable ride experience.

How can I control my ride with Alto?

The Alto app allows you to control various aspects of your ride. You can adjust the music and lighting to your preference. Additionally, you have the option to set your driver to 'do not disturb mode' for a more private journey.

Is Alto safe?

Safety is a top priority for Alto. All Alto drivers are employees of the company, undergo extensive background checks, and receive thorough training. The company also monitors drivers in real-time to ensure a safe and exceptional experience for every passenger.

How long does it take for a driver to arrive?

Once you request a ride, a driver is expected to arrive in approximately 10 minutes. Alto promises predictable timing to fit your schedule. They also offer the first 5 minutes of waiting time for free once they arrive.

What is the cost of Alto rides?

The provided description does not explicitly state the pricing model for Alto rides. However, it mentions that the app is free to download and use for requesting rides. Further details on specific costs would likely be available on their website or within the app itself.