Face ID not working
It won’t pull up face recognition so I have to type in my password every time
Ipad Not loading after last iOS update
Please repair
Constantly down/slow
Most times on trying to access the app it’s down. Showing error, transferring is also slow and accounts don’t pop up quick enough. Not sure what’s going on.
Always down
This bank’s servers go down for their app more than any other bank I’ve used.
Usually great but down
Usually a great app, but has been down as well as online banking for many hours now. Keeps staying disclosures not accepted and won’t login. Please fix.
app has constant issues
No repairs have been made
Mobile deposit need fix
Horrible
Constant Logouts
As a credit union, Altura is great. As far as their app goes? It sucks. The worst banking app I’ve ever used. The purpose of apps is convenience and it is insanely INCONVENIENT how I have to login EVERY. SINGLE. TIME I open the app. It freezes and when I transfer funds… just all around bad.
App crashed
New update and now the app won’t open.
app is always down
the app always seems to have issues and i receive a screen that’s states system is down please try again later. this consistently happens . it is not good when you need to urgently use your bank app
Not reliable
this app always seems to be under maintenance at the worst times, any time im shopping, getting food, trying to send money, its just a hassle doing the simplest things with this bank and app.
Horrible
App needs some serious updates. Features don’t work it looks so outdated
Can’t Zelle or transfer money
There’s no option to Zelle or transfer money, my money is just stuck in my checking account and I need to pay my rent
Zelle isn’t working
I can’t even pay my rent I’m at risk of eviction cuz of this bug that the app has. Zelle won’t work
Zelle doesn’t work
It’s been several days and Zelle is still not working in the new app update and there apparently is no estimated resolution time. I can’t switch to a different bank as I ca t access the settings. I have pending money I can’t receive. Please resolve this ASAP.
1 star
The app does not save your user name anymore.
It also does not remember your device.
Completely useless when you have to enter all these credentials every single time you want to do banking
It also does not remember your device.
Completely useless when you have to enter all these credentials every single time you want to do banking
Just missing one thing…
Add pending payments to activity section in app.
Heavy-Handed Security Impedes Use
There needs to be a time out override so the cosumer can keep the program from logging off for up to 30 minutes. I can’t be distracted by the overzealous security features when I’m trying to balance my checkbook.
Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.
Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.
Well, at least they don’t use that gawdawful Captcha.
Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.
Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.
Well, at least they don’t use that gawdawful Captcha.
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Horrible app
Altura‘s mobile app has always been subpar. Always difficult to log into and often times not even available. Now I want you to refresh a disclosure before logging in but does not allow you a way to do that. I even deleted the app and downloaded it fresh and still would not allow me to log on. Has that I get an error code telling me to refresh the disclosure and then it does not allow me to do that. I’ve been with Altura for many years and the app has always been terrible.
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Color
The app is fine to use, I have very little to complain about. One thing I would like to see improved is a better distinction between deposits and withdrawals/payments. Perhaps using color to distinguish between the two (green for deposits and red for withdraws/payments).
