Camera connection & viewing playbook SUCK
Terrible cameras
Spotty
Glitches a lot and when we needed troubleshooting after it stopped working the company wanted a lot of money just to come out to see what it was. Unsure why we would need to dish out so much for spotty cameras. It can pick up a car driving by across the street but won’t capture people walking up 80% of the time.
Show more
Functional app
The app works for basic info. Just wish it could do more than just the basics.
App is Horrible
I have had multiple times where the app arms and disarms on its own and have had multiple calls about whether or not they should call the police because of these false alarms. Please fix the app as soon as possible.
It’s NOT a good system
I’ve had nothing but problems from day, one of purchase from delivering it to hiring someone third-party to put it together after saying and talking to a tech to walk me through the system, but still impossible due to it been a defective system that had to go back. It’s never online. The battery goes dead really quick I can go on and on about what I do not like about this system and what I like about it…NOTHING
Show more
Long time user!
Alula app makes it very convenient. I love quick response time on notifications!
Still needs work.
Since update there is no way to view notifications. Also, the “Night” option should be like the #7 “Instant” option.
Alula Security App
Extremely limited capability and functionality. Very disappointed.
Thanks for a great Job
From Dennis Larson in
Reunion Country Club
It’s a Great Place to live, My wife and I live there. My Sons and Daughter in-laws have
Moved on but I like
Living in Reunion with my wife. Our Doctors are great Thanks to all.
Reunion Country Club
It’s a Great Place to live, My wife and I live there. My Sons and Daughter in-laws have
Moved on but I like
Living in Reunion with my wife. Our Doctors are great Thanks to all.
App is bad
Worst customer service
Apps doesn’t open
3 times out of 5 when we open the app even when we have strong WiFi connection inside the home the app doesn’t open up and just shows a white screen on my iPhone 17 pro with latest iOS. Looks like the developer is not even checking how the app functions any longer. Then we have to close and retry several times. Big annoyance!
Show more
Not Great
We are ALWAYS having problems with this app. It’s glitchy, doesn’t work and very frustrating.
App
I love the app but I wish there was a way to set the cameras to where if your going to be outside you could set that camera to home so it doesn’t keep going off.
Eh
Very slow, lots of glitches and bugs
NEEDS UPDATE
It won’t load when you open it, it takes many tries until it finally loads, major glitches.
Great home security control
Pretty consistent control of home security services.
Glitchy
The app is very glitchy. Sometimes it works well but often it won't load. A security system that is unreliable is very frustrating.
Missing Key User Restrictions
Doesn’t allow you to restrict arming and disarming times by user for housekeepers or others like most others do. Lags. Way behind our competitors.
Good convenient w some issues
The app fails to start sometimes, I have to close it and restart. It probably happens about 35 percent of the time, and it’s not the most user intuitive. I keep it on the one interface to arm and disarm, trying to keep it simple in this crazy world. It is effective and I very much enjoy the convenience the app provides.
Show more
Almost great app
App works great but I wish there was a way to save a scenario where I bypass certain zones as manually bypassing every time is easy, but would be easier if could just have one scenario that sets all zones and one that has a preset of zones bypassed. This is only reason not 5 stars.
