Automated Rollouts via AI, Declining Reliability
There is a noticeable shift at Amazon toward automated AI development. Unfortunately, this rush to ship new capabilities seems to be happening at the cost of regression bugs and declining reliability in basic user tools.
For flex drivers, there is a noticeable bug where we are unable to scan in tote bags forcing us to scan packages one by one.
Ultimately, this severely impacts delivery precision. Finding my route has become an uphill battle, causing delays and increasing the risk of missing time-sensitive packages.
Additionally, scanning packages individually marks them as 'out of bag,' making them much harder to organize. When scanning the tote bag correctly, it normally provides helpful bag numbers and colors that make finding packages along the route effortless.
Calling flex app support is of no help or resolution to the problems stated above
My track record for Flex delivery is 100% flawless, and maintaining that standard over the last two months has been an absolute nightmare.
I am writing this review not just as a top-tier driver, but also from the perspective of a software engineer who has successfully published apps to the Apple App Store. I know what functional regression and poor software architecture look like, and shipping unstable AI-driven updates at the expense of core logistics tools is unacceptable.
For flex drivers, there is a noticeable bug where we are unable to scan in tote bags forcing us to scan packages one by one.
Ultimately, this severely impacts delivery precision. Finding my route has become an uphill battle, causing delays and increasing the risk of missing time-sensitive packages.
Additionally, scanning packages individually marks them as 'out of bag,' making them much harder to organize. When scanning the tote bag correctly, it normally provides helpful bag numbers and colors that make finding packages along the route effortless.
Calling flex app support is of no help or resolution to the problems stated above
My track record for Flex delivery is 100% flawless, and maintaining that standard over the last two months has been an absolute nightmare.
I am writing this review not just as a top-tier driver, but also from the perspective of a software engineer who has successfully published apps to the Apple App Store. I know what functional regression and poor software architecture look like, and shipping unstable AI-driven updates at the expense of core logistics tools is unacceptable.
Show more
A lot better
The previous update was poor, but it’s been reverted, and kept the reattempts display. The app is perfect now in my opinion
Many problems with the app
When I scan the QR codes on the totes containing all of my packages when I’m going on duty, it says “There was a technical error.” I’m getting really tired of having to scan 30-50 packages by hand. The package scanner is extremely slow, doesn’t have a queue, doesn’t show a checkmark for previously scanned packages. Is there like one guy vibe coding this app? It’s so bad… I expect much more from a huge company!
I’m a hub partner, if that makes a difference. Sometimes I can scan the totes when I go on duty and it’s great. But I’ve been getting a technical error a lot recently. It wastes a lot of time scanning all of the packages one by one. The other problem is that when I scan the packages one by one, it doesn’t tell me what tote the package is in when I reach the destination. So I have to search through 2-4 totes, which makes each delivery take much more time… Please fix this issue!
I’m a hub partner, if that makes a difference. Sometimes I can scan the totes when I go on duty and it’s great. But I’ve been getting a technical error a lot recently. It wastes a lot of time scanning all of the packages one by one. The other problem is that when I scan the packages one by one, it doesn’t tell me what tote the package is in when I reach the destination. So I have to search through 2-4 totes, which makes each delivery take much more time… Please fix this issue!
Show more
After Scan
I don’t like the interface on the scan package screen it mixes everything up and makes it confusing
Suggestion
That the app connects to CarPlay, make it easier to navigate
Scanning process ruined
New scanning update option is totally rubbish
They've ruined the app
They've ruined the app
Stay away!, Horrible!
Signed up for Amazon Flex about two months ago and I’m still not able to work at all they continue to send me text to deliver my first delivery but can’t at all whoever did my on boarding, decided not to put any warehouses in my profile so therefore I’m not able to get any work at all talked to more than 20 different calls and chats and emails and still, nothing has been done as far as their customer service or driver support they continue to hang up on you or cancel the chat or they never responded at all is definitely the most horrendous and insulting experience I have ever had.
Show more
Car play compatible
I wish that it was compatible with Apple/android car play so that I could view the map on my car screen and be more hands off while driving. I have my kids with me most of the time while delivering so it would be most beneficial to be hands off while driving.
Used to be great
At the beginning it used to be great but I’ve been facing a ton of issues since they started to updated. Sometimes I got stuck at the calculating route before starting the block and issued verifying the identity. Support NEVER help, they always says to resolve with the store for every issue
Login issues
I face issues on login each time. Sometimes OTP does not come. Sometimes OTP comes but the app does not ask for one. Can you people make login smoother?
Battery efficiency is worse and worse with each update
Opening the camera and flashing light straight away from scanning menu is a waste of battery, especially in the sunny days when we have to keep brightness of the device to 100%. Make it more battery eficient please.
Also hiding the details so we have to do extra steps to see the customer name and address makes no sense. Been doing this job since 2022, since then this App only received downgrades rather than updates. I can only asume that half of the developers are Indians, and in their mind they think they are geniuses with these updates. It is what it is.
Also hiding the details so we have to do extra steps to see the customer name and address makes no sense. Been doing this job since 2022, since then this App only received downgrades rather than updates. I can only asume that half of the developers are Indians, and in their mind they think they are geniuses with these updates. It is what it is.
Show more
a
x
Horrible app, just trash!!
This app was garbage before this update now it’s like a flaming dumpster fire
Use to be good
They don’t care about the drivers safety.. that’s a BS marketing tool that use amazon went so cheap because they are supposed to make more money not the drivers
It was good until it wasn’t🤷🏽♀️
I loved the thought of working when I wanted to and with hopes of tips I was even more on board. However I noticed most time people are not tipping. With gas 4$ right now I’m sure I’m not the only one depending on them. For instance I delivered 26 packages to one house out of the 4 I had on my itinerary nobody tipped. Amazon should require some kind of minimum tip with orders that size ijs be fair now. Plus the wear and tear on our cars. I droved 4 miles on an unpaved road for a delivery next day had to get my front tire plugged. The math not really mathing
Show more
Downgrade the app
Ever since they did the upgrade I’m no longer able to get the app and get blocks. Everyone not able to get the upgrade with there phones and the developers need to take that into consideration. A lot of people are mad about this
Reseña
Weikell
Worst
Worst update ever
Pretty good
Would be perfect if multiple drops were visible on itinerary page so you can clearly see all addresses and drops without the need to select the multiple drop to see all parcels - drivers need quick checking whilst on the road so the extra click means less eyes on the road
🤦🏻♂️
Una de las mejores actualizaciones que tenían era a la hora de entregar el pedido como te marcaba cuál era el correcto con una pleca verde y los otros con una equis roja y lo acaba de quitar con esta nueva actualización 🤦🏻♂️
