Amazon Flex User Reviews

Customer Experience

Positive experience33.3% of reviews
Neutral10.2% of reviews
Negative experience56.5% of reviews

~ Based on 3,165 written reviews from the US App Store.

What users say

Is Amazon Flex Safe?

Amazon Flex appears safe based on user ratings. AppsHunter Safety Score for Amazon Flex is 94/100.

This assessment is based on 417,055 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.5% of ratings point to a safe experience
2.9% of ratings suggest some concerns
4.6% of ratings point to a risky experience

~ Based on 417,055 App Store ratings for Amazon Flex.

Is Amazon Flex Legit?

Amazon Flex appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Flex is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Injustice system

The app malfunctions, the driver gets blamed, a package goes missing (after the driver has already dropped it off), and the driver is held responsible and penalized. The customer flatly refuses to accept the package—rejecting it outright—and yells at the driver, shouting, "Take it back! I don't want it! Make them give me my money back!" The driver's standing is severely jeopardized. Customers unleash huge, aggressive dogs into their yards, preventing the driver from entering to make the delivery; or, the gates are padlocked with massive chains—yet it is deemed THE DRIVER'S FAULT because they didn't place the delivery exactly where the app indicated. If there is a traffic, stuck at the traffic IT IS ALSO DRIVERS FAULT! The app places the "arrival point" right in the middle of the street; you have to run around in the heat to find the actual building number and then the specific door number, only for the driver to be accused: "You didn't deliver it to the spot the app showed!" If you *were* to leave it right in the middle of the street as the app suggested, the customer would claim, "The package never reached me," and the driver would be penalized once again. Issues constantly arise while you're out on the road, and you can never get through to customer service; you waste 30 or 40 minutes just trying to reach them. Then, customer service simply says, "We don't see any issues; just get back to work," clears the chat log, and—once again—THE DRIVER ENDS UP BEING THE CULPRIT. Two days later, you get penalized again with a notification stating, "You made a mistake here; you handled this incorrectly." If a customer's package gets stolen, THE DRIVER IS HELD RESPONSIBLE. They never even bother to ask, "Did *you* take the package?"! The blame is automatically—and immediately—shifted onto you. And God help you if you're assigned to make deliveries in a high-crime area—you're treated as if YOU STOLE EVERY SINGLE PACKAGE YOURSELF! A package goes missing at the station—it's lost, and even the manager can't find it—yet the driver is still found guilty, accused of "failing to not deliver the packages," and THE DRIVER IS PENALIZED! Damn it all.
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Stop fixing scanner

Please stop messing with the scanner. There is no need to “improve” something that already worked perfectly. The old scanner was fast, reliable, and easy to use.

The new scanner that’s supposed to scan multiple packages at once is frustrating and unreliable. I updated the app today and I’m genuinely worried that it’s back. Please, leave the scanner alone.
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Bie

La mejor

hola todo perfecto

gracias por ser comprensivo

Horrible

App runs slow when using for delivery & freezes. Making delivery difficult while driving.

Rating

I was told my rating wouldn’t be affected and that it was marked as severe weather and I still got dinged on my rating even though they told me I wasn’t

I am in waiting list for last 3 years

In the last 3 years i am not get any notification/ email or text from amazon. When i call them they said there is no space available in your area?

Good opportunity to generate income

Amazon flex allows me to earn money in an almost flexible schedule. The app is not so difficult to use. I'm very grateful to Amazon flex

Getting better!! Packages disappearing!!

!!Please tech guys you are almost there. !!🙏🏼
Minus 1 star for packages disappearing more frequently that I have to reboot then deliver next stop for them to re appear. A little frustrating now.

Seizure inducing id verify

I don't know who decided it would be a good idea to update a perfectly good verification system to something that is medically illegal! It even has warnings about the process and photosensitivity! If I have a seizure from this, Amazon is getting sued big time for their tech department!

Amazon Flex

Sometimes the routes do not make sense and the time that it takes to deliver some packages does not make sense if you’re picking up a package in Kansas City Kansas to be delivered 30 to 45 minutes away and the pay is not sufficient. I think something needs to be done about how they figure out where packages are to be delivered. I pick up a lot of my package is at the Kansas and I’m end up in Missouri 45 minutes away to deliver packages that doesn’t make any sense and then that’s probably the same thing for the Missouri location. They’re probably taking packages back over to Kansas City Kansas to deliver and gas cost too much to be running all over the place that’s just my honest opinion. I’m gonna try my best to stick with this and the packages or sometime way too heavy and they’re not put in those cards adequately for us to pick up and put in our car.
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Están pagando mal las entregas

Han bajado mucho los pagos de las entrega en Utah y uno gasta mucho en gasolina y en otras cosas de los vehículos , no sacan cuenta de todo lo que uno está perdiendo

Race to the bottom

Been doing this 5 years, I have to compete for low paying shifts with people who started yesterday. The pay isn’t worth it.

Just don’t

Worst self employed app on the market they make you drive an hour away to deliver 30-50 stops including apartments, business and residential many of them missing access and very few access point instructions keep in mind you’re using your vehicle your oil, your gas, your insurance and this puts a lot of wear and tear on your vehicle. The routes are not paying much by the time you calculate gas used to get the route complete you’re making $50-$60 a route if that ultimately depending on what you drive even with a four-cylinder vehicle
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Permiten muchos bots

La app está es muy prometedora, pero parecen que solo está diseñada para ganar los altos ejecutivos cualquier persona como cliente puede mentir para perdujicar al driver con tal
Que le vuelvan a enviar un segundo paquete y al driver solo lo desactivan injustamente, por otro lado permiten muchas cuentas falsas y no solo eso permiten muchos bots si fueran más serios los que trabajamos justos no nos viéramos tan afectados
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Distancias y número de paquetes

En mis últimas entregas los bloques programados para 3 horas en realidad son bloques que se hacen en 5 horas! Y como un bloque de 3 horas te consume 180 millas! Es un soberano abuso.

Quiero ser estrella de Amazon

Amo Amazon Flex 👏😍

Agradecido

Gracias por la oportunidad

Needs serious work

In app navigation is terrible and will regularly display wrong information and take you on routes that make no sense. Also takes way too long to load and is prone to crashing while you’re I the middle of trying to do a delivery.

Face scan

This whole new process to scan our faces is completely useless…taking photos of ourselves was quick and efficient, this is the second time i had an issue and now i missed my block because of it since the warehouse couldn’t help out, please bring back photos of our faces instead of face scans im begging
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