Amazon Flex User Reviews
Customer Experience
~ Based on 3,436 written reviews from the US App Store.
What users say
Summarized from real user reviews of Amazon Flex. Based on 429K reviews and a 4.7/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Business app.
Positive things
- 👍Great app
- 🚀Good opportunity
- 💡Flexible scheduling
- 👍Decent pay
Negative things
- 🐛Buggy app
- 🗺️Poor navigation
- 🤖Issues with bots/automation
- 💰Low pay after expenses
- 🚨Safety concerns
- 🤖Lack of human support
Is Amazon Flex Safe?
Amazon Flex appears safe based on user ratings. AppsHunter Safety Score for Amazon Flex is 94/100.
This assessment is based on 429,402 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 429,402 App Store ratings for Amazon Flex.
Is Amazon Flex Legit?
Amazon Flex appears to be a legitimate app. AppsHunter Legitimacy Score for Amazon Flex is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Packages get marked automatically by the system.
Lastimosamente se volvió una aplicación mal paga. Se aprovechan de los drivers. Se inventan excusas y todo para no pagar bien. Y abusar del tiempo y la confianza de los drivers. Unfortunately, Amazon is increasingly ripping off its drivers; they refuse to pay fair rates for routes and keep cutting the pay, yet the number of deliveries and stops remains the same. Their excuse for shortchanging drivers is that making more deliveries to customers supposedly makes those customers happier—but the reality is that distances are longer while pay is lower. It’s exploitative, and when you contact support, they just claim that’s how it’s always been; they are nothing but thieves and exploiters.
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Latest version , instant offers show up and disappear within or or two seconds. No time to slide across the accept bar let alone read the instant offers. Totally broken.
Enough said
They make you drive so far for low pay… smh 67 miles for 28 bucks‼️ DONT GET TIPS AT ALL‼️ waste of time‼️ DONT GET paid when YOU want too… You have to drive FAR just to get the orders… Man it NEEDS A MAJOR UPGRADE‼️ This is slave work! Beating ur car up for literally low pay😔 I wouldn’t recommend unless your just Bored‼️
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As a part-time gig, the app is okay—and when you actually manage to snag a block in my area, that’s great too—but that’s where it gets complicated: it’s almost impossible to get a block. Customer service and their automated systems are the absolute worst; they issue warnings without providing evidence, hurt your standing without explanation, and make accusations with zero proof. For a multi-billion-dollar company, the hourly pay is terrible. At the warehouses, packages are frequently missing, yet when you report it, they simply mark them as "undelivered," forcing you to spend three or four days appealing an error that was the company's fault, not the driver's. If their (very poor) system decides you're using bots, it triggers a CAPTCHA without any warning, completely blocking you from booking shifts. Internally, it just doesn't work; the app is really bad.
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Full of error . Very bad designed.
You can’t get help on the app, it’s like a robot is over your standing because you get docked for things you didn’t even do, you can show proof and nothing would change, it’s just ridiculous. Very inconsiderate.
God earnings and flexible hours
Ever since they released the instant offers I’ve not had 1 offer nor have had any reserved offers. People are ordering too but nothing comes through. All my settings have been triple checked where I should be seeing them but nothing. All the illegals must be using bot software to take the offers before they even have a chance to pop up. Trying to get any real support is a total joke as well.
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They don’t care. I work for them and they over book you. They make you do two deliveries sometimes and only pay you for one. The blocks you schedule have very little information so they can just add multiple deliveries and get this they will only pay you for the one delivery your were scheduled. They send you place with the worst map on an app I have ever seen. I have several documents emails where I let them know that the map needs to be updated because a lot of the roads on there don’t exist anymore. Hasn’t been updated and it will still tell us to go ahead even when the road isn’t even there anymore oh yeah and I deliver in Seattle how is that map not updated because they don’t care. They will just hire another driver that doesn’t complain. The Seattle station is a pig pen. There is trash everywhere around the station. The bathroom is disgustingly dirty all the time. There are people always hanging out in the parking lot and it makes it difficult to park or leave the station. I would never ever recommend working for Amazon especially in Seattle. It is an embarrassment to work here. Don’t even recommend as a temporary job.
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Updated app. Can’t even get to the OTP stage. Had it before and it worked okay. This time just a spinning wheel. Absolutely awful. Developers should really sort it out.
In the middle of delivery app went black will not open. This is a repeating issue not sure why??
Make the iOS version & the rivian to be able to connect with the app so you can have the same experience as android users driving. A lot of things aren’t compatible, the inspection pics at beginning & end of shift are also not available on iOS.
Es muy buena app pero es muy frustante agarrar bloques, hay muchas cuentas falsas y que usan bots que no permiten que las personas normales podamos agarrar buenos bloques, es muy frustante!!!!
App scanning literally stops working for every other day this app is horrible Amazon have way to much money for this problem I hate it.
Worst customer service ever! I get hung up on every time I talk to a support agent. No help, no guidance. I wanted to appeal a decision and they don’t even want to talk to you about why you want to appeal their denial. They didn’t even email me the decision like they were supposed to. By the way they denied me for a misdemeanor charge that happened over 10 years ago in a state that I no longer reside in. Horrible experience and it’s not even worth it. You’ll be on the wait list for a year maybe more just to find out your rejected and all they say is make a new account with a different email address as if it’s going to get you approved. Waist of time and energy I wouldn’t suggest it to anyone.
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The app is easy to understand and work with especially if you are a beginner
Navigation portion of app is a hot mess. Robot voice skips out and goes silent randomly. Not a Bluetooth problem!
Support doesn't work, whenever they want they place reports and we as drivers even having proof that it's not our mistake they don't care! Very rarely they are helpful. And they always try to belittle the effort that one makes every day so that the packages can arrive well and on time! Unfortunately they do not comply with their policies! They only ignore appeals
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