3 HOURS!!!
I picked up a batch order from Best Buy with 12 deliveries. I scanned all of the packages, loaded everything into my vehicle, and started the gig. After that, Best Buy told me they were unable to release the packages because of an issue on Roadie’s end. There was nothing I could do about it.
I contacted Roadie support multiple times and spoke with five different agents trying to get the gig canceled so I could move on and accept another order. It took 3 hours just to get the order canceled.
After waiting around for 3 hours and losing the opportunity to make money on another gig, I was told I would only receive $4.
I understand that things happen and not every situation is within Roadie’s control, but when a driver spends three hours dealing with an issue that wasn’t their fault, $4 doesn’t feel like fair compensation.
Roadie is a good app when everything goes smoothly, but if you run into a problem and need support, don’t expect a quick resolution. My biggest issue isn’t that the order couldn’t be completed. It’s that I lost three hours of my time trying to get help and was only compensated $4 for it.
I contacted Roadie support multiple times and spoke with five different agents trying to get the gig canceled so I could move on and accept another order. It took 3 hours just to get the order canceled.
After waiting around for 3 hours and losing the opportunity to make money on another gig, I was told I would only receive $4.
I understand that things happen and not every situation is within Roadie’s control, but when a driver spends three hours dealing with an issue that wasn’t their fault, $4 doesn’t feel like fair compensation.
Roadie is a good app when everything goes smoothly, but if you run into a problem and need support, don’t expect a quick resolution. My biggest issue isn’t that the order couldn’t be completed. It’s that I lost three hours of my time trying to get help and was only compensated $4 for it.
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Easy Take Back Time.
This has allowed me to see what’s in front of me day to day and take back my time by earning money when I can afford to pull away from home responsibilities.
Roadie
The best
Fix this app!
Why are you guys not reading these reviews and fixing these issues?! Why don’t we receive any bonuses or initiatives for on time and good driving or even great reviews gigs are hardly even coming up anymore since auto match became a thing help us close our deliveries and not punish us when not in cell phone range?
Let us see what Home Depot items are before accepting the gig? Unfortunately, the algorithm is often wrong about estimates with Home Depot, specifically as items are usually already assembled and not in box for delivery then when we have to cancel due to app error algorithm error we are the ones who are punished.
Start paying us better and stop exploiting us. Your app is going downhill fast. I used to really enjoy delivering for you and I’m a top driver in my area, but for a lack of customer support and customer support not replying to a single email I’ve written. It’s really disappointing. Fix this app. Stop exploiting drivers.
Let us see what Home Depot items are before accepting the gig? Unfortunately, the algorithm is often wrong about estimates with Home Depot, specifically as items are usually already assembled and not in box for delivery then when we have to cancel due to app error algorithm error we are the ones who are punished.
Start paying us better and stop exploiting us. Your app is going downhill fast. I used to really enjoy delivering for you and I’m a top driver in my area, but for a lack of customer support and customer support not replying to a single email I’ve written. It’s really disappointing. Fix this app. Stop exploiting drivers.
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No working
It’s not working for me why am I on the waiting list that long
