Phoenix Valley, look elsewhere!
The single shift I delivered for Jitsu was easily the most frustrating work experience of my entire life. I booked a “super” route to make the most of my work day, which was listed as a 7-hour shift with 58 packages which paid $149. I made sure to specify that I was driving my 2wd Sedan, as to not receive a load too large or a route I could not drive on.
At the warehouse, I checked in and was given three large trash bins full of packages, which I scanned at random and loaded into my car - it was not until I had nearly finished my game of car Tetris that an employee informed me that I should have had a pad and pen and numbered the boxes according to their spot on my delivery route - not a huge deal I thought, that is until another guy came with another large bin of additional packages he had also assigned to me. Somehow, I still managed to stuff the extra bags/boxes into my car.
Anyway, if my review doesn’t scare you off and you’re determined to try your hand with this gig, I suggest you start off with one of the 2-hour ‘speedy’ routes, and check the entire delivery route on the map! My dumb ahh figured Scottsdale/fountain hills was a smart choice, bc when I used to doordash I found delivering in the suburbs easier then searching for both building & room #’s in unfamiliar apartment complexes… well turns out that over 75% of the addresses I needed to get to were inside of a gated community, and the stupid app never ONCE directed me to the guest entrance to said communities, instead opting to bring me to a members-only gated entrance. Trying to cut down on wasted time (guest entrance was an entire 15 minutes away on the opposite end of the subdivision), once I followed closely behind a resident who had a gate clicker. Unfortunately this decision resulted in me getting flagged down by their security and escorted out the other gate. Since I had other deliveries in the neighborhood, the guard offered to take them and deliver himself, which would have been a great help if not for the app and customer service insisting on photo proof of delivery, address, scanned label, all of which could have been figured out, but due to being a half mile from the houses the GPS wouldn’t allow me to do anything.
These gated neighborhoods slowed me down so much my 7hr shift ended up taking 11 hrs!!! And I’m not even finished with the nightmare! I burned over a tank of gas! The last 2-3 hours were all on awful DIRT roads my sedan was completely unfit for. I almost got badly stuck twice, and after sundown,Not only was it pitch black in these neighborhoods, but I could no longer see the potholes or even the direction of these javelina-infested trails… Oh and when I finally arrived at the last house, the map just wanted me to turn off the trail and drive straight into trees and cacti! Losing hope I tried investigating the closest couple homes that were both blocked by horse fences/gates. Finally at 11:03pm, I thought I had finally found the address only to get a warning shot popped off at me!!Then it was another 55 miles to return the three packages. The trigger-happy guy apparently didn’t want at that particular moment…
Long story short: try a different delivery app
If you value your time and mental health -All the customer service is either automated responses or some well paid employee messaging you from India who has no idea what kind of nightmare we’re dealing with out here in the AZ boonies.
At the warehouse, I checked in and was given three large trash bins full of packages, which I scanned at random and loaded into my car - it was not until I had nearly finished my game of car Tetris that an employee informed me that I should have had a pad and pen and numbered the boxes according to their spot on my delivery route - not a huge deal I thought, that is until another guy came with another large bin of additional packages he had also assigned to me. Somehow, I still managed to stuff the extra bags/boxes into my car.
Anyway, if my review doesn’t scare you off and you’re determined to try your hand with this gig, I suggest you start off with one of the 2-hour ‘speedy’ routes, and check the entire delivery route on the map! My dumb ahh figured Scottsdale/fountain hills was a smart choice, bc when I used to doordash I found delivering in the suburbs easier then searching for both building & room #’s in unfamiliar apartment complexes… well turns out that over 75% of the addresses I needed to get to were inside of a gated community, and the stupid app never ONCE directed me to the guest entrance to said communities, instead opting to bring me to a members-only gated entrance. Trying to cut down on wasted time (guest entrance was an entire 15 minutes away on the opposite end of the subdivision), once I followed closely behind a resident who had a gate clicker. Unfortunately this decision resulted in me getting flagged down by their security and escorted out the other gate. Since I had other deliveries in the neighborhood, the guard offered to take them and deliver himself, which would have been a great help if not for the app and customer service insisting on photo proof of delivery, address, scanned label, all of which could have been figured out, but due to being a half mile from the houses the GPS wouldn’t allow me to do anything.
These gated neighborhoods slowed me down so much my 7hr shift ended up taking 11 hrs!!! And I’m not even finished with the nightmare! I burned over a tank of gas! The last 2-3 hours were all on awful DIRT roads my sedan was completely unfit for. I almost got badly stuck twice, and after sundown,Not only was it pitch black in these neighborhoods, but I could no longer see the potholes or even the direction of these javelina-infested trails… Oh and when I finally arrived at the last house, the map just wanted me to turn off the trail and drive straight into trees and cacti! Losing hope I tried investigating the closest couple homes that were both blocked by horse fences/gates. Finally at 11:03pm, I thought I had finally found the address only to get a warning shot popped off at me!!Then it was another 55 miles to return the three packages. The trigger-happy guy apparently didn’t want at that particular moment…
Long story short: try a different delivery app
If you value your time and mental health -All the customer service is either automated responses or some well paid employee messaging you from India who has no idea what kind of nightmare we’re dealing with out here in the AZ boonies.
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AAeksnpainz
1 ⭐️
The pay isn’t the greatest. You can do a full route Thats $70 they take out a fee usually of $3 but that’s not including the additional fee they take to transfer the money to the branch app because they don’t want to let you connect your own bank. Meanwhile they expect you to go above and beyond for customers that don’t give you gate codes, dont give proper directions and complain about returning the item to the warehouse because they didn’t put a gate code. But they also expect you to get the route done in the time the route says to take but that’s not even including the drive to the first drop off and all the gas you waste at to drive to the first drop off
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JJoey!.
Review
Needs to provide higher pay
LLea92@
Driver Support
Overall the app does pay good for the amount of work you do. Their support system could be a lot better. I did a route and had a missing package that I never scanned in. I completed the rest of the route but its been 2 days and that drop off still shows up on my app. It takes their driver support email team 2-3 days to respond back which is very inconvenient.
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CCookielover1717
Don’t drive it
Waste of time and no Good money I don’t recommend.
RRafymomand
