Can’t believe this app is for Amazon Delivery
Seriously, this app is ridiculous. Looks like it has been made by an amateur or beginner in the software development. How come a big company like Amazon have an application like this with minimum in the user interface and a lot of glitches? It’s totally inexplicable
Needs a Major update
I have to constantly close the app to navigate. My earnings does not download, I navigate to the website and it works. I don’t have a driver pick up link either so no clear instructions on how to assign routes and what not. It’s very basic and not generally helpful.
Onboarding
Finished onboarding but no packages delivered . Call the help line where no one knew anything snd spoke broken English . No clue on how to get me packages . I feel deceived. Taking up my time getting certified . No one can tell me if I have to anything or why I have no packages
Stuck on Daily Summary
App gets stuck on daily summary page with no way of getting off it. Deleted and reinstalled and it’s still stuck! please fix!
Start Over!!!
For Amazon to be such a profitable company they dropped the ball on the the app that has to get the packages delivered. The app is beyond outdated and confusing DO BETTER!!!
Don’t do it
Metric system is absolute trash. Support is a JOKE, they don’t even know what you should do. You get “defects” constantly for Amazon’s screw ups, and when you file a dispute they never address it. You can do everything right and you standing will fall because mapping issues in flex, late supply drivers, packages delivered to hub for business on weekends that are closed and can’t be delivered, and if there is a tornado on the ground I guess your expected to drive through it because you get defects for not delivering in that too.
Amazon really needs to make some improvements.
Amazon really needs to make some improvements.
Show more
Keeps locking up on the Close for the Day Screen
This app is very difficult to use and keeps locking me into the Close for the Day screen with no way to get out (iPhone). They know of the problem but will not fix it. Happens a few times a week. They claim I’m the only one having an issue.
Notifications
Amazon, masters of logistics…..can’t provide an app that sends text notifications to their partners.🙄
App Update request
Please, please, please add an app update that provides notifications to all Hub partners when their delivery schedule has been updated. So much time is needlessly spent checking and rechecking the app for updates.
No notifications!
This app needs to be updated to provide notifications when packages are added, on the way, time frame, etc. You have to constantly check the app to see when & how many packages are being delivered. Nobody has time for that. Just a simple ‘packages on the way’ notification to the phone so you can plan your day, please.
Show more
Onboarding Process is Horrendous
Onboarding process is horrendous. I had a question regarding the shifts and somehow it was misinterpreted thinking I want to work Monday-Sunday when I explicitly stated in writing I wanted Monday-Friday and submitted the form for M-F. Be aware your onboarding experience may vary.
Major improvements needed for Amazon delivery precisions
This app is simply broken, after the forced update for drivers to move from Amazon Chime to HUB app my score has tanked. There are often packages marked ‘on the way’ that never arrive. No way to mark them accordingly. Often packages in store don’t reflect what is actually in store to hand back to Amazon dispatch.
Additionally there is no way to scan go backs into the system to adjust. It has also become impossible for me to determine which bags are mine or which bags are my pick up partners as they show me a list of TBA numbers only and this alone is insufficient to determine whose route is whose. We are forced to look at package address numbers instead.
I have emailed constantly for improvements and it has been to def ears with a run around way that doesn’t make sense or work.
For hard working and honest Amazon drivers it is simply a nightmare, constant communication via email is needed to cover and document these incorrect packages for ‘on the way’ and ‘in store’ if for any reason in the future they come knocking on our door for performance issues.
Additionally there is no way to scan go backs into the system to adjust. It has also become impossible for me to determine which bags are mine or which bags are my pick up partners as they show me a list of TBA numbers only and this alone is insufficient to determine whose route is whose. We are forced to look at package address numbers instead.
I have emailed constantly for improvements and it has been to def ears with a run around way that doesn’t make sense or work.
For hard working and honest Amazon drivers it is simply a nightmare, constant communication via email is needed to cover and document these incorrect packages for ‘on the way’ and ‘in store’ if for any reason in the future they come knocking on our door for performance issues.
Show more
Great way for my business to generate revenue
The application process is not hard at all and I was delivering within a few weeks. Super excited!
Makes work easier
Are you Salesforce in my daily workday. I rely on it to process leads. I enjoy the mobile app.
Not functioning
Broken app. won’t work . Just stuck on one stop.
Difficult
Can use my business email as it’s connected to my Amazon flex. Don’t see why I can’t have both.
Bad App
It will be nice if the app actually does what it says it should do. I am not allowed to view service preferences tab or banking information tab. The app does not give me an ETA until I text my AM to ask am I receiving package for that day. I cannot access my invoices it says “ PDF downloaded to you documents!” When I check My Documents section to my surprise “nothing is there!” and when I ask for help I’m told by the call center to go to my AM and my AM says go to the call center. This app seems like an afterthought. It will be nice if Amazon put as much time into the Hub App as they do in the Flex App. Amazon Tech Team please please please fix the issues!!!!
Show more
Completed checklist
Completed checklist now I’m stuck on how to invite delivery associate
Too hard to navigate
I’m trying to become an Amazon hub and I can’t even get a response. There should be a ticket sent to management.
Precisa melhorar
Não baixa a fatura…
