Old and clunky
This app is giving early 2000 feel. It is dated. In an age of AI when you can build strong user friendly interfaces this one is the worst user experience. I’m not sure how anyone could give it 5 stars.
Close you accounts before it happens to you..
Just closed my business account yesterday.. because this bank yanked $1000.00 right out of my account.. under the guides of that’s how the system is set up. if I didn’t have the funds in my account.. and I used my card.. it would decline my card.. and if I did have the funds in my account I was only able to use up to $500.00 limit.. me as the account holder.. but.. if anyone else processed a payment.. it would go through.. and was able to charge me what ever.. and this nice bank would let the charges go through.. as long as it wasn’t me it was ok.. even if I was unaware of the charges.. those charges just kept accumulating.. I go to the bank to try to dispute the charges.. and they preferred to loose my business instead of making things right.. they are thieves.. and don’t know how to do business..
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Perfectly Mid
Ultimately the app does most of what I need, but it can be buggy at times and has a rather clunky design. My biggest gripe is that it simply will not keep me logged in. This combined with the 3-step login makes it a very annoying problem. It’s fine, but it could be so much better with minor changes.
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Login issues
- Frequently forgets all your login credentials
- login errors saying access denied
- Face ID often doesn’t work
Pretty bad to not have access to my business account info.
- login errors saying access denied
- Face ID often doesn’t work
Pretty bad to not have access to my business account info.
Basic inability to save credentials and get FaceID to work
I was a customer of Fidelity Bank before Ameris acquired them, and I've experienced significant frustrations with their app. For years, Fidelity struggled to integrate FaceID functionality effectively, even after the feature was released. Now, with this new version of the app that claims to support FaceID, it's disappointing that it still doesn't save my login information. What's the point of having FaceID if I continually have to search for my customer ID, remember my username, and recall my password just to re-enable it? Ameris needs to ensure they hire competent developers who can implement basic features like credential saving and seamless FaceID functionality, which are standard in other banking apps.
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