Updated app
Can’t figure out how to fix but ever since I updated the app recently it has been so hard to get in. They make you actually login now then do a security number then the Face ID. It’s too much just to get in to my account. The old one would just let me do my Face ID and I would be logged in. I understand security but three different steps just to log in is excessive
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Security First
Love how Ameris Bank takes the security of accounts very seriously. They’re vigilant with anything that looks suspicious. They have caught attempts at fraudulent activity using our debit card numbers several times. Love the way alerts pop up to let us know immediately when something has been detected. We feel confident banking with Ameris.
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Still Can’t Use My App. - UPDATE
Every time I try to log into the app on my phone it says my credentials can’t be authenticated and to contact customer support. I’ve contacted them 10 times and still nothing! However, I downloaded the app on my iPad and no issues but who carried their iPad everywhere. For the love of GOD get this fixed. Mobile banking is a huge necessity in my life and I am getting very close to moving to another bank because of this issue.
UPDATE
I still can’t get the app to work. Still getting the same error message. I’ve called the bank dozens of times (no joke dozens) and not one person knows what’s going on. They keep saying they are turning it over to IT and still no answer this is getting old. I don’t have an Ameris Bank near me so not being able to use the mobile deposit is a big issue. Please someone fix this.
UPDATE
I still can’t get the app to work. Still getting the same error message. I’ve called the bank dozens of times (no joke dozens) and not one person knows what’s going on. They keep saying they are turning it over to IT and still no answer this is getting old. I don’t have an Ameris Bank near me so not being able to use the mobile deposit is a big issue. Please someone fix this.
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Great, but needs a tweak
This is is fairly easy app to use. My only complaint is that when you view your payees, there is no allowance for a nickname. For instance, if you have several credit card payees, often times they don’t have the obvious name you see on the actual card, such as a gas card like Chevron. It’s because these cards are not issued by Chevron, but rather an underwritten credit issuing company such as Elan, etc…Therefore, you either need to commonly know the underwriters name in your memory bank, or you have to spend the extra time verifying that you are paying the card balance you mean to pay.
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Useless
I am so disappointed in Ameris, which used to have amazing customer service. This is, in part, because of this app that makes logging in an hour long process. Calling is equally nightmarish. What other bank is completely unavailable after 4 or 5 pm? Representatives should be available on phone beyond regular walk-in banking hours. And if you haven’t memorized your entire account number you can’t even get your balance on the phone!! There is no option to enter your debit card number or your social or anything else to access this basic info. I’m absolutely shocked at how accessible information is. I expect a heck of a lot more from the great bank Fidelity was.
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