Updated app
Can’t figure out how to fix but ever since I updated the app recently it has been so hard to get in. They make you actually login now then do a security number then the Face ID. It’s too much just to get in to my account. The old one would just let me do my Face ID and I would be logged in. I understand security but three different steps just to log in is excessive
Show more
Security First
Love how Ameris Bank takes the security of accounts very seriously. They’re vigilant with anything that looks suspicious. They have caught attempts at fraudulent activity using our debit card numbers several times. Love the way alerts pop up to let us know immediately when something has been detected. We feel confident banking with Ameris.
Show more
Still Can’t Use My App. - UPDATE
Every time I try to log into the app on my phone it says my credentials can’t be authenticated and to contact customer support. I’ve contacted them 10 times and still nothing! However, I downloaded the app on my iPad and no issues but who carried their iPad everywhere. For the love of GOD get this fixed. Mobile banking is a huge necessity in my life and I am getting very close to moving to another bank because of this issue.
UPDATE
I still can’t get the app to work. Still getting the same error message. I’ve called the bank dozens of times (no joke dozens) and not one person knows what’s going on. They keep saying they are turning it over to IT and still no answer this is getting old. I don’t have an Ameris Bank near me so not being able to use the mobile deposit is a big issue. Please someone fix this.
UPDATE
I still can’t get the app to work. Still getting the same error message. I’ve called the bank dozens of times (no joke dozens) and not one person knows what’s going on. They keep saying they are turning it over to IT and still no answer this is getting old. I don’t have an Ameris Bank near me so not being able to use the mobile deposit is a big issue. Please someone fix this.
Show more
Great, but needs a tweak
This is is fairly easy app to use. My only complaint is that when you view your payees, there is no allowance for a nickname. For instance, if you have several credit card payees, often times they don’t have the obvious name you see on the actual card, such as a gas card like Chevron. It’s because these cards are not issued by Chevron, but rather an underwritten credit issuing company such as Elan, etc…Therefore, you either need to commonly know the underwriters name in your memory bank, or you have to spend the extra time verifying that you are paying the card balance you mean to pay.
Show more
Useless
I am so disappointed in Ameris, which used to have amazing customer service. This is, in part, because of this app that makes logging in an hour long process. Calling is equally nightmarish. What other bank is completely unavailable after 4 or 5 pm? Representatives should be available on phone beyond regular walk-in banking hours. And if you haven’t memorized your entire account number you can’t even get your balance on the phone!! There is no option to enter your debit card number or your social or anything else to access this basic info. I’m absolutely shocked at how accessible information is. I expect a heck of a lot more from the great bank Fidelity was.
Show more
PROBLEMS
In my experience , when it fails to function is most often on a weekend when customer service cannot be contacted. Not only will it not open using facial recognition, but entering the password doesn't work either. Very frustrating. When it is functioning tends to be a little slow.
Absolutely Top Shelf Seevice
They know me. They actually know who I am! They treat me like I’m the person I am. I even have a personal banker.
And, I was called last week when someone noticed something happening on one of our accounts that was out of the ordinary. Identity thief cut off at the pass! Just like that! Incredible.
This is what banking is supposed to be.
And, I was called last week when someone noticed something happening on one of our accounts that was out of the ordinary. Identity thief cut off at the pass! Just like that! Incredible.
This is what banking is supposed to be.
Show more
Best Online App
Since Ameris Bank took over my Account from another bank i have been continually impressed. The transfer was seamless. The customer service has been excellent. The online app is so intuitive and easy to use.
Online Review
This app is easy to use & has just about everything you need as far as bank apps go, but there are a few things I miss from the old Lionbank app that I wish it still had. But that the way of life in general there is away something more to want, you just have to go with what you have in most cases.
eh
Eh, this app could use more fixing. I really find it frustrating when im trying to pay my bills and I cannot access my account for some odd reasons! Even when i go online it still doesnt work. Then i have to wait on call just to see if i have the amount of money i need so that I can pay bills. If you cannot make it possible that i can access it at all times regardless if you are updating it, then what’s the point of having it?
Show more
Mobile Deposit Ease:
I was in a hurry to get this check into my account. This was the very first time that I had deposited a mobile check into this bank. It took me less than three minutes. I was finished and ready to do my next task.
Thank you, Ameris Bank for going a step further to make it easy.
James Chavous
Thank you, Ameris Bank for going a step further to make it easy.
James Chavous
Terrible, not user-friendly app
This app is terrible and not the least bit user-friendly! Had to uninstall prior version 4 and reload to version 5 since the app did not update on mobile phone. Tried performing a mobile deposit and had the hardest time finding where to perform the deposit in the app. Once figured out where to do the mobile deposit, after submitting the mobile deposit, did not see a ‘pending’ submission for the amount deposited within the mobile app. However, when checked the desktop version, immediately saw pending amount deposited. Why are recently deposited items not available for viewing/confirming in the mobile app but ARE avail in the desktop version? The developers for this mobile app need to add a “Pending Deposits” or “Deposit History” section to the mobile app so users can see what was just deposited, as we can do with the desktop version! Also the developers need to make the overall navigation of the app MUCH more user-friendly and provide more detailed sections within the app so we can better know know where we need to navigate to! As a customer who uses both SunTrust + Ameris Banks, I can personally attest that the SunTrust app is WAY way more user-friendly to use and navigate than the Ameris app! Hope the developers read this and greatly improve the Ameris app soon!
Show more
Ameris app
This app is definitely user friendly and easy to use and understand. Nothing too complicated. Thank you for helping to make one small thing in life easy.
Great App and Bank
When we was planning our move to Indiana for 6 months of the year we started looking for a bank that did business in both Florida & Indiana. Didn’t really like the options so we decided to just keep Ameris as our bank. With their bank app it has been so easy to take care of our business. Love it.
Overall good
Overall good app with several helpful features. Easy to deposit checks, use Zelle, check balances, and make transfers. Also has budget capabilities in the personal finance section; I was initially very excited about this, but this feature needs some improvements. For example, when budgeting changing an amount will change it across all months for the year (rather than letting you adjust for the month, which is highly impractical). Ameris Bank, please update this; it would be a great improvement!
Show more
Never a problem and love the mobile app
I have never had a problem with the mobile app. I seldom go to my computer now for banking.
I use facial ID (love it!). No problem at all. I would not want to ever go back to having to go to computer to do everything I do with banking.
Only time I have to use on line banking is for funds transfers.
As for customer service at bank it has been exceptional. Course I rarely have to go to the bank now.
I use facial ID (love it!). No problem at all. I would not want to ever go back to having to go to computer to do everything I do with banking.
Only time I have to use on line banking is for funds transfers.
As for customer service at bank it has been exceptional. Course I rarely have to go to the bank now.
Show more
Great bank
Everything is very helpful in each location I’ve been to. Extra help when needed. Been a great experience moving from other banks.
Thanks
Thanks
Outstanding
During my life I have had occasion to deal with many businesses and several banks. Ameris Bank is outstanding in customer service. Not only are they available but, when speaking
to a customer service representative is required, such a representative is always available and always helpful. I cannot recall a time that I have called Ameris bank and did not get my problem solved on the first telephone call.
to a customer service representative is required, such a representative is always available and always helpful. I cannot recall a time that I have called Ameris bank and did not get my problem solved on the first telephone call.
Show more
App never works.
Ever since the merge I have not been able to use Touch ID. But that’s okay. However today someone had to send me money through zelle. The only way for me to get it was for zelle to be in my mobile Ameris app, which it wasn’t, even though it was updated. So I uninstalled and reinstalled. Now I cannot even get into my account. It wants me to enroll my phone number, which it won’t accept, because it is already enrolled!!
Show more
Easy to navigate
Took about 10 minutes to figure out everything I needed to use. Transfers to different accounts is simple and activity is shown clearly.
