Worst ever
The whole company and app and website is complete trash. No one not even the app gives you correct insight on what’s going on. They give excuses after excuses. I would never use them an ever again. If I could give negative 5 stars I would.
Response from developer
We're sorry to hear that your experience hasn't been a good one. If you would like to discuss this further, please reach out to us at 800-277-9739.
Terrible app
This app 1. Won’t keep you signed in even though you tick the check box. 2. Fails the biometric login every time you try to login(FaceID), forcing you to login with username and password every time. 3. Forces you to turn off Automatic Verification or their app will just hang at the login screen.
This is the ONLY investment app I have that is this problematic.
I’ve spent an hour trying to resolve all the login issues to no avail.
It’s no surprise to see the app rating it has.
They should really try harder to improve their app.
This is the ONLY investment app I have that is this problematic.
I’ve spent an hour trying to resolve all the login issues to no avail.
It’s no surprise to see the app rating it has.
They should really try harder to improve their app.
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Response from developer
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are very sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 800-487-5553 and we'd be happy to help you out.
Terrible
Terrible app. Cant log in. Limited view and capabilities. Sad.
Response from developer
Thank you for your review. Please get in touch with us by calling 800-487-5553 so we can assist you.
Worst App Ever
Can’t log in. On the other hand your money is safe as no one can break into the account.
Login process is bad and it only gets worse
This app will not remember your login even though Face ID is turned in. So every time I need to access my account I need to use my user id and password. The layout is simple but this is not an app for retirement. No planning options just a way to review your balance.
Errors
Can’t log into the app, can’t log into the website??? Please fix everything, very concerning!
Simply an Afterthought
Very very slow to load and frequently crashes. Obviously an afterthought and useless.
Terrible Website
This is easily the worst financial app I have installed on my phone and this company should be embarrassed. Seriously, who would trust you to manage their money when you can’t manage to put together a decent app for your customers in 2024?! The app always requires the full login process even though facial recognition is turned on. Now it won’t even prompt a keyboard so I can enter my password (even though I shouldn’t have to in the first place). So I can’t use the app at all. When I am able to login, the layout is terrible and I can’t even see how each of my funds is performing. I will be providing this same feedback to my human resource department too. It’s crazy that my financial future is being handled this way.
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App needs improvements
Hey, I’m 24 and I have two policies in place and I need to frequently check on them so that I am on track. I think it’ll be beneficial to spend some finances improving this app so that more people can have quicker access to their plans other than a browser.
Easy to use!
Easy to use and view all I need to see and keep up to date on my retirement account .
Can’t even log in!
I can’t even tell you what the actual app is like once you’re able to log in, but I can tell you that logging in is impossible. The code that you ask to be texted for you never comes even after several tries. Switch to asking for an emailed code and you may actually get it but it’ll be stuck on the page where there’s no where to input that code. Hit the back button and you’re back to step one. By now you’ve likely locked your account and have to spend who knows how long on the phone with “customer service”. Don’t waste your time. If it wasn’t for my employer choosing this subpar company I wouldn’t go anywhere near it.
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Login error still
Cannot log in to this app. Have tried deleting and reinstalling multiple times. Cannot log in.
Cannot get into App
Doesn’t work with Face Recognition or saved password. When I go to reset my password they send me a code with nowhere to put the code in. Garbage app by a garbage company
Errors
Constant errors. Almost never works.
Horrible app
Makes me nervous that a company that can’t even properly launch a app is handling my money I can’t log in even though I’ve had a account for years and have thousands off dollars invested with your website as well is horrible hard to understand and why would I want to sit on the phone with some of the most horrible customer service I wouldn’t invest with them really wish I would have known before hand will definitely going to look into pulling my 401k and investing with another company at this point I don’t even care about the employer match
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API Token
Does not work. API error.
API Token
API Token not valid error. Reinstall does not work either.
Worst financial app
Like most people I have apps for all the retirement accounts that I have and out of the company’s I currently have and the ones I rolled over from in the past ameritas has the worst one I mean did a kid do it not easy to use the stock information and how your money was distributed is hard to figure out hope there way better at investing that will make up for it
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