Please Bring Back
Amex Business Checking > Amex Business Blueprint
So I was using this app for about a year until it was discontinued and customers were forced to us Blueprint. In my opinion the UI had more of a clean layout and function. You could easily login, see all your accounts, nickname your accts if that’s something you were into, manage all your funds and setup auto transfers between accounts for bill pay. You could even apply and open new accounts directly from the app. The only thing this app didn’t have that Blueprint does is a live ongoing breakdown of business cash flow. Now for me this isn’t really a plus or a con. This wasn’t a feature that I wished for nor is it now a feature that I can’t live with out.
With the move to Blueprint all account information is still there but the login information/process didn’t transfer over as seamless as I would like; this is really my only biggest gripe.
Honestly, American Express has too many apps. It’s literally an app for each account type you have with them. Really wish Amex would implement a singular app where I could see both business accounts and personal/business cc.
So I was using this app for about a year until it was discontinued and customers were forced to us Blueprint. In my opinion the UI had more of a clean layout and function. You could easily login, see all your accounts, nickname your accts if that’s something you were into, manage all your funds and setup auto transfers between accounts for bill pay. You could even apply and open new accounts directly from the app. The only thing this app didn’t have that Blueprint does is a live ongoing breakdown of business cash flow. Now for me this isn’t really a plus or a con. This wasn’t a feature that I wished for nor is it now a feature that I can’t live with out.
With the move to Blueprint all account information is still there but the login information/process didn’t transfer over as seamless as I would like; this is really my only biggest gripe.
Honestly, American Express has too many apps. It’s literally an app for each account type you have with them. Really wish Amex would implement a singular app where I could see both business accounts and personal/business cc.
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Business Checking?? Not anymore
So now, Amex is doing away with the Business Checking app — which had VERY limited functionality already — and forcing a switch to Business Blueprint. I downloaded this app and it has ZERO BANKING FUNCTIONALITY. I cannot even process a a payment to anyone. There is no payment option on the menu at all. I cannot see upcoming scheduled payments. Is this a joke?! I signed up for this account because Amex is such high quality (on the card side) and I expected the same with banking. This has been a nightmare. I am a small business owner with a marketing/strategy/branding background at the C-level. I am stunned at how schizophrenic the branding is for this product. Is it Business Banking? Cabbage? Blueprint? It’s all over the place. Who is running this business unit? Where is the consumer insight work? I cannot even search my past transactions for tax time to understand what I have paid to what vendors (my expenses). If you haven’t signed up for this account yet — don’t. This product isn’t ready for prime time in any way.
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NOT for Business Banking
This account and the app are the WORST! Customer Service is Excellent as always with Amex but they are left to put lipstick on a pig. Only the Owner of the account can have the ability to perform transactions. Great if you’re a sole proprietor but anything larger than that makes this account worthless. I own the company and the account. I have a CFO and accounting department to handle all financial transactions. As the CEO, I’m the LAST person that should be responsible for making deposits or payments.
Now the app doesn’t allow me to login and no one knows why so it can’t be fixed. Nothing like getting locked out of your own account. Come on AMEX… you’re better than this!
Now the app doesn’t allow me to login and no one knows why so it can’t be fixed. Nothing like getting locked out of your own account. Come on AMEX… you’re better than this!
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Disappointing
Unlike the AmEx credit card app, this app is absolutely useless. Overall I’m disappointed with choosing this bank over others with more helpful robust features. For example, there’s no support chat, no QB integration (!), no Plaid integration, transaction payees are not visible in Account Activity, mobile check deposit is buggy, no integration with Zelle, no savings accounts to pair, and no dedicated desktop login portal. There’s basically zero integration with AmEx credit card accounts besides being able to see balances. I highly doubt I will continue using this bank for long. Take your business to a real bank operating in the modern day.
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No plaid connection and no zellle?!!!
Wow Amex I own 3 cards with you and thought this would be a great app to use for my business. I can’t send Zelle. I can’t connect to plaid so many things I want to use to run my business smoothly i won’t be able to do with this bank. So many people have complained. They pushed out a bank account before they were ready for to have basic functionality and a good user experience. Now I have to do the dreaded task of opening another account elsewhere after I just moved everything in my business over. Thanks Amex
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Please fix this app
To Amex: we’re all excited to have the opportunity to have a checking account with you. For almost everyone the app has SSO issues, authentication issues, countless other bugs. Please fix this asap, or else we simply won’t be able to use the checking out. It seems as if you guys have no monthly fees because most people can’t even deposit money into the account because the tech is broken, and it would be unfair to charge people. You’re one of the best companies in the world— come on, let’s be better for the customers.
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No QuickBooks integration
I opened a small business checking account and I would have never ever imagined that you would not provide connectivity to Quickbooks or Quicken. I am now spending many hours downloading transactions and adjusting balances. I should have know better not to go with American Express with small business services. I have reached out to your chat team twice and they say it is a feature they are working on with no expected date for completion. This is embarrassing. You should let small business owners know in big print their accounting will require now more hours because of the their friends at AMEX.
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Is there anything less than 1 star?
Ever since opening an account I have had nothing but problems submitting remote deposits. I use a stamp with exactly the information AMEX requires but constantly run into sub,Ossian problems. Tech support does nothing more than say delete then reinstall the app. Right now, less than half remote deposits I submit make it through and I end up MAILING them to the Salt Lake office. The lack of Android app is another major pain point.
I’ve been an account holder for over a year and the problem has never improved.
I’ve been an account holder for over a year and the problem has never improved.
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Waste of time
Don’t bother with Amex business checking. Mobile app doesn’t work. I’ve been trying to deposit a check All day and now have to get a new one from a vendor since I wrote “mobile deposit only.” Customer service has no solutions, except honoring my account a closure request. 👎
I’m a big fan of American Express for many years
I was very thrilled to know AMEX open a business checking account. Almost a year with them and not much complains beside that I can’t use it for my broker account to trade stocks.
There’s definitely more enhancement to be done like more details about each transaction on the app page without clicking it to see the detail would be great. Over all highly recommended !
There’s definitely more enhancement to be done like more details about each transaction on the app page without clicking it to see the detail would be great. Over all highly recommended !
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Shouldn’t have to be a separate application
Can we integrate the business checking app with the standard amex app to have everything in one place?
La peor app
Malísimo el servicio, al app nunca funciona, NO No tienen personal que hablen español, nunca funciona la app, el peor Banco, debería pagarle al alguien que repare todo el sistema y la atención al cliente.
Unable to access my account on a browser from a PC
Called support and they could not help.
Told me someone may get back to me in a couple of days to help me. Really!
Been in business for 30 years and this is one of the worst customer service of any banks.
Told me someone may get back to me in a couple of days to help me. Really!
Been in business for 30 years and this is one of the worst customer service of any banks.
It’s Better Now
Updating to the latest IOS did not fix my issues with wrong orientations while taking photos to deposit. Then the latest App update came out and now it works quicker and better while depositing checks. Please do not break the app again, it was highly frustrating when it did not work.
Overall the Business Checking from Amex is very limited. The account does not show images of the checks that were deposited.
Overall the Business Checking from Amex is very limited. The account does not show images of the checks that were deposited.
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What a mistake I made by opening this account!
The worst app I ever, the transfer page doesn’t work, it only has a white screen that says page not found for days and they also don’t have Zelle. So you put your money there it will stay there.
Doesn’t work
Imagine owning a massive company and can’t even make a decent app to use. Seriously consider firing whoever is in charge of this project
Unable to log in
Unable to log in. I see this is also a problem for others.
Aweful
I have never needed to right a bad review about an app. Can’t take a photo of a deposit. Tried for two days since they put out the most recent app. Called the customer service many times. You would think they would of made sure that deposits could be made on an online only app! Time to get an entirely new IT department AmEx Business Checking!!!
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Cannot deposit checks suddenly.
The app will not allow me to take a picture of the check. The image is rotated. Sometimes you can manually take the photo; however, I receive an error making the deposit. Useless app
Horrible app. At least it’s free?
Have an issue depositing a check? Delete the app and reinstall. Have an issue seeing checking account balance? Delete the app and reinstall. Have an issue in general regardless of what it is in the app? Delete the app and reinstall. Only thing keeping me around is the interest on the checks I finally receive after having to mail them in.
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