Enough
The audacity to install a subpar ai to the shopping search bar with no option to remove it. To think you’re entitled to our money and our time waiting for your ridiculous service to suggest the incorrect items is beyond comprehension. I have cancelled my subscription. I urge everyone who cares about themselves, their money and their time to do the same. Enough is enough!
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They create issues for me to solve
My very first time using Amazon Business (despite using Amazon for years), and I will be shopping elsewhere.
I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part.
When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.*
So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank.
Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon!
I ordered bandages through Amazon Business for work, and received the completely wrong item — an error on Amazon’s part.
When I tried to process a return, the item was flagged as ineligible. I contacted customer service for help and was told I needed to submit a government-issued photo ID for an “internal investigation” before they could even consider a refund. I was then told to wait three business days and follow up myself, *as they would not be contacting me with results.*
So I called customer service to confirm that submitting an ID, and waiting 3 days, was my only option. They were just as unhelpful — the agent read my email back to me and confirmed there was no alternative resolution available. Point blank.
Submitting government ID to resolve a $50 shipping error caused by Amazon is an unreasonable ask, IMO. I’m being asked to follow up, as they won’t reach out to me for a resolution. The burden is entirely on the customer, and the experience has left me with serious reservations about using Amazon Business again. Thanks Amazon!
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Impossible to use
Despite signing in with my business email and password, it repeatedly tells me I’m signed in with my personal account. Useless app. Also, THERE IS ALREADY AN APP. Why in the world do we need two duplicate apps (that do not work) for the same thing?!
Delivery
Poor deliveries !! They do not ring the bell and drop my things by the door so it gets stolen
It’s a Maze
Good luck finding your way around. Unlike the regular Amazon App, this one is absolutely terrible
