terrible
0
Terrible
The mobile app won’t let me sign in at all. It says I need to verify with a passkey, which I have set up on web browser. But the validation times out every time I try to verify from my phone. It also gives me a QR code, which I obviously cannot scan with the phone that I’m using. The errors just take me around in circles. It asks me if I want to sign in with Google, but when I say yes, it says signing in with Google on mobile isn’t allowed. The whole app is glitch after glitch. Considering ditching Stripe all together. If they can’t program an app, I’m not sure I can trust them with my payments.
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Stripe offers no support for customers
Terrible partner. Does not deserve to have a legal business
Payout
This is the worst app to use for any type of credit card the very first time we used it. We had to wait a week to get our money. They said oh you need to be verified blah blah blah then they verified as we make a payment through it maybe once every month and they still hold the money 2 to 3 days you can’t even get an instant pay for a penalty fee. They hold it no matter what. they have corn beef
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Great when I can get in
Yes the app is great and very useful but I have just spent 30 minutes trying to work out why Face ID was no longer enough to get me into the app - a QR code is no help when it’s on my phone’s screen!
I eventually found the SMS 2FA option with the help of your AI support, which agreed that an explanation – perhaps an email triggered when you are locked out to explain why and what needs to be done – would be helpful in this situation. When I asked the AI said it has no way of communicating valuable customer feedback like this to you so I’m doing it this way.
This isn’t the first time I’ve been locked out like this, and the fact that it’s taken me so long to solve the problem – again – means you need to do something about your customer communications.
I eventually found the SMS 2FA option with the help of your AI support, which agreed that an explanation – perhaps an email triggered when you are locked out to explain why and what needs to be done – would be helpful in this situation. When I asked the AI said it has no way of communicating valuable customer feedback like this to you so I’m doing it this way.
This isn’t the first time I’ve been locked out like this, and the fact that it’s taken me so long to solve the problem – again – means you need to do something about your customer communications.
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