Horrible app update, complete morons
Stripe took a pretty terrible app and actually succeeded in making it worse. This is basically pointless to even use at this time. I wish I could suck as bad as Stripe at running a business and still make as much money as they do. Wouldn’t that be great?
Invoices
Terrible company to use for collecting payments from customers
Paused payout since months
I have been asking 6 months to withdraw my money, no one i can speak with or contact via email, it’s only AI chatbot and automated email that my money can be withdrawn and it is not
The app redesign is awful
Functionality is fine, but the new redesign is just… hard to use.
Scam alert
I lost about $7000 on this platform support doesn’t respond. Do not use this platform I’m speaking from experience
Title: Extremely Disappointing Dispute Handling and Customer Support
As a business owner processing significant revenue through Stripe, I am extremely disappointed with how this company has handled a serious issue involving Affirm disputes.
Two customers previously opened disputes that were already addressed through the proper channels. One customer was even refunded directly, and that information was communicated to Affirm.
Somehow, those same disputes were reopened a second time, despite BOTH customers confirming they never initiated another dispute.
Instead of investigating why disputes were reopened without the customers requesting it, Stripe has repeatedly pushed the responsibility back onto me, demanding that I resubmit evidence for issues I had already addressed.
I even had a recorded phone conversation with a Stripe representative who provided assurances about how this situation would be handled and its impact on my account. Now, through email, I’m receiving responses that contradict those assurances and essentially tell me I need to go through the entire process again.
Meanwhile, my business is dealing with a negative balance and potential financial consequences, and my customers are being inconvenienced by having to provide written confirmations for disputes they never reopened.
What makes this especially frustrating is that Stripe continues explaining its standard dispute policies instead of addressing the actual problem: Why were these disputes reopened when neither customer requested it?
I’m not asking for special treatment. I’m asking for accountability, a legitimate investigation, and for my business not to be financially penalized over an issue that neither I nor my customers caused.
For a company that handles businesses’ money, this level of support and unwillingness to meaningfully address the underlying issue is incredibly concerning.
I’ve spent an unreasonable amount of time trying to resolve something that should have been investigated internally from the beginning.
I am now considering escalating this through legal counsel and formal complaints because I have lost confidence in Stripe’s willingness to resolve this appropriately.
Business owners should be extremely cautious about relying on a payment processor that handles situations like this.
Two customers previously opened disputes that were already addressed through the proper channels. One customer was even refunded directly, and that information was communicated to Affirm.
Somehow, those same disputes were reopened a second time, despite BOTH customers confirming they never initiated another dispute.
Instead of investigating why disputes were reopened without the customers requesting it, Stripe has repeatedly pushed the responsibility back onto me, demanding that I resubmit evidence for issues I had already addressed.
I even had a recorded phone conversation with a Stripe representative who provided assurances about how this situation would be handled and its impact on my account. Now, through email, I’m receiving responses that contradict those assurances and essentially tell me I need to go through the entire process again.
Meanwhile, my business is dealing with a negative balance and potential financial consequences, and my customers are being inconvenienced by having to provide written confirmations for disputes they never reopened.
What makes this especially frustrating is that Stripe continues explaining its standard dispute policies instead of addressing the actual problem: Why were these disputes reopened when neither customer requested it?
I’m not asking for special treatment. I’m asking for accountability, a legitimate investigation, and for my business not to be financially penalized over an issue that neither I nor my customers caused.
For a company that handles businesses’ money, this level of support and unwillingness to meaningfully address the underlying issue is incredibly concerning.
I’ve spent an unreasonable amount of time trying to resolve something that should have been investigated internally from the beginning.
I am now considering escalating this through legal counsel and formal complaints because I have lost confidence in Stripe’s willingness to resolve this appropriately.
Business owners should be extremely cautious about relying on a payment processor that handles situations like this.
Show more
Extremely high fees
The fees are tok high and the payout takes forever
Very limited functionality
Extremely limited functionality compared to what should be possible given this is a multi-hundred billion dollar company.
Horrible service - possibly fraud
I used stripe for the convenience of a training client. They paid and I issued first payout. Till today (a month) later, I have still not received the payout even after submitting my payment. They keep your money after the client has paid. Looking for a way to sue them.
High fees
Being charged 11% how mad is that !!!!
Used to be a amazing app
With new update now you need to login to verify through browser from app for every single action on app. I mean then what is this even app for ? When you need to verify from web for all actions you do on app.
Terrible
One of the worst payment platforms I’ve ever used.
Awfull payment delay
Dont use unless you like waiting to be paid
Payout
Worst customer support experience its been weeks since the payment has been made and still the money hasn’t arrived and hold account. No refund are atleast sent to confirmed
Power Pack Cashout
I tried for over a hour to release my funds, It refuses to give me the option leaving my funds unusable.
Woeful
Don’t bother
Great app
Easy to use
Not working on iPhone
The app is working on my iPad but not showing any sales since September on my iPhone
They take too much and too much time
Beyond a shadow of a doubt the slowest dumbest processing I have ever seen.
Hmm
Never payed refunds
