Boss app
This app never fails only get better and better it make billing so easy no stress
Not for Payroll ☹️
Affordable, easy to set up. Great for accounting, I’m happy with the expense tracking and receipt capture and bookkeeping system. However!! ‼️Payroll feature is a nightmare doused in gas rolling down a grassy hill in August‼️Trash. ZERO customer support. I emailed and chat requested 5 times in two weeks trying to run payroll for end of June after I hit a glitch.. it’s now the end of July and I obviously went with a different payroll service, (very happy with it) and still haven’t heard a whisper back from Waves “customer service”, which I had heard was at least decent. So, good and bad.
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This app is almost scam
They will keep charging you but no way to cancel it. Eventually we had to talk to our bank.
Receipts
I downloaded this so that I could more easily upload receipts for transactions. But it doesn’t work as I would expect. When you take a picture of a receipt it creates a new transaction. I was hoping it would ask me to match the receipt to an already existing transaction so that I don’t have doubles. I wait to upload transactions until after wave pulls the bank transactions. Another option would be to search for the transaction and then add it, however there is no search function in the transaction view, only a filter. It would be so easy to have a search function so I could search for the exact amount of the transaction and then upload. That’s how I do it through the web browser interface on my phone but the web interface isn’t optimized for small phones. But I guess I’ll continue to do it that way for now.
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Slow customer service
Customer service is slow. Emails take days to get a response for. Having an issue with payment processing for AMEX and after 7 days, and only after sending follow up emails do I get a response and unfortunately the response has no resolution.
