The worst payment processor in the world
DO NOT USE THIS COMPANY. WE PROCESSED A PAYMENT FOR OUR CUSTOMER ON THEIR WEBSITE, one week later we still didn’t have money in our account. They emailed us and said we need to provide proof of all communications with the customer, contracts, details about the services rendered and more before they will release our money. How about none of your business wave! I switched to quick books and never dealt with this bs with quickbooks or square or any other card payment processor ever.
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Trash
Why am i paying for an app that doesn’t let me do the basics…. 4 days invoices “wave has encountered a error”
Can’t save anything on the app now
Started last week I am unable to save anything item or item estimate can’t even convert an invoice or record payments very frustrating
AWFUL CUSTOMER SUPPORT
Even in paid tiers, wave customer support is horrendous. I started an account and still 2 weeks later I can’t accept payments because they haven’t verified it. 2 weeks???? Come on!!!
Their customer service hotline is an ai chatty bot. Then, when you finally get a person, it’s a tier one rep who is about as useful as the ai bot.
DO NOT USE WAVE. PLEASE LOOK ELSEWHERE OR STAY ON QUICKBOOKS
Their customer service hotline is an ai chatty bot. Then, when you finally get a person, it’s a tier one rep who is about as useful as the ai bot.
DO NOT USE WAVE. PLEASE LOOK ELSEWHERE OR STAY ON QUICKBOOKS
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Denied my payout and didn’t refund my client
We are a dry hire mobile bar and we were using wave for invoices and keeping track of receipts. Our first event came around and my client paid on July 18th in full. The event happened on july 30th and I noticed it was still pending on our end. Now fast forward it is now August 12 and the payout is on hold because they decided our type of business is too risky for them. We have gotten back in contact with the client and they have not received a refund. Customer service is nonexistent with emails that are ignored and a chat box that they made very hard to find. I would not recommend! I luckily had a client who is willing to go out of their way to dispute the charge and has offered to pay me another way once they get their refund. That could of gone completely different if it was another type of person.
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